moxiskates.com Reviews 

392
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I wound up ordering my protective gear + helmet 48 hours ago. Wound up arriving today, and my initial thoughts are amazing! Super nice comfy feel despite being protective gear, I feel like a tank and... See more

Company replied

Rated 5 out of 5 stars

this was seriously one of the best experiences i’ve ever had while ordering something! super fast delivery, skates were everything i’ve ever dreamed of and more! the knee/elbow/wrist pads are absolute... See more

Company replied

Rated 3 out of 5 stars

I thought the thick set would include wrist protectors too but I didn't receive any in the set. I don't see where it specifically lists what's included in the set but some of the product photos do l... See more

Company replied

Rated 2 out of 5 stars

They’re so cute BUT I can’t even remember how many times I fell on my face, the toe stops keep falling all, literally couldn’t skate last night as they came off 3 times within an hour. I tighten them... See more

Company replied

Company details


Contact info

4.2

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(392)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Purchasing my first pair of skate

Purchasing my first pair of skates to surprise my daughter for her 13th birthday and yesterday I find out my package was delivered to the wrong address Moxi had one address on file and ups apparently had another spent the whole day trying to contact Moxi customer service because I took a big leap buying two pairs of skates I have yet to speak to anyone about my issues and I’m really hopping Moxi comes thru for me , I researched for months before I took the step and picked a brand and I loved everything about Moxi but now I’m just nervous that 300$ is gone and my daughter will be disappointed this weekend

April 4, 2024
Unprompted review
Rated 1 out of 5 stars

bad experience

This company is so disappointing, the customer service is very poor, the shoes I bought broke after a few wears, and they didn't give me a replacement, I suggest you don't buy from here

July 29, 2022
Unprompted review
moxiskates.com logo

Reply from moxiskates.com

Hello, sorry to hear about your experience! We would love to know more to try and make it right. Please email our customer service team at cs@moxirollerskates.com

Rated 2 out of 5 stars

That’s a No No!

They’re so cute BUT I can’t even remember how many times I fell on my face, the toe stops keep falling all, literally couldn’t skate last night as they came off 3 times within an hour. I tighten them with all my weight on it and they just don’t stay in, I’m gonna try some loctite and hope it works otherwise will buy new plates. I’d never buy again. My skates are like 5 months old, they’re Lollies so they’re ridiculously expensive. The boot is fine, the rest is s*** and I so wouldn’t recommend to buy a “complete” buy boot only or another brand.

March 23, 2022
Unprompted review
moxiskates.com logo

Reply from moxiskates.com

Thank you for reaching out, we are very sorry for you toe stop issues. We would recommend reaching out to our customer service email and sending in some photos of your toe stop hub, we can see if it is stripped and causing your toe stop to fall out more often than considered normal. Your skates come with a manufacture warranty that we can use to remedy any repairs needed. We are again very sorry for all the inconveniences these issues have caused, please reach out and we look forward to finding a solution for you. Please email cs@moxirollerskates.com

Rated 1 out of 5 stars

Awful Company...AWFUL

I purchased the Pink Malibu (collection) for $400. They are super cute, but that is all the positive I can say. I adjusted the skate as advised in the introduction video, but once I adjusted the right skate truck, it squeaks if lean my foot in ANY way. The left one is fine. I contacted Moxie, who told me this was completely normal. Confused, as the other skate doesn't sound like that at all. The only way I was able to silence them was to retighten. Not great solution, but it sounds like an old decrepid skate when i was out skating.

To date, I have only taken it out once, for a 5-mile ride on a paved surface, which only lasted a little over an hour. After this ride, I noticed that the blue on the wheels is rubbed off. Now I understand over time this could fade, but I've only taking it out ONCE for a little over an hour. I contacted Moxie again, and they said that is completely normal and it's just for aesthetics...well yeah...and REALLY?!

They are very good about taking your money, but not so great at understanding you just gave them $400, and so if one skate is squeaky and the colors are coming off the wheels after a one-hour run, then maybe you need to step in and do something. Instead of basically telling someone, oh well.

Do NOT buy from them!!!

October 4, 2021
Unprompted review
moxiskates.com logo

Reply from moxiskates.com

Thank you so much for your valued feedback. We are very sorry that you were not happy with your purchase, please reach out to our cs@moxirollerskates.com email and we can get your return started with a free return label. Thank you again for your valued feedback.

Rated 3 out of 5 stars

communication was terrible

communication was terrible, I ordered boots received a shipping notice and the delivery date came and went to only then get an update from UPS that the skates weren't sent to them for 2 weeks. yes during these times time 2 weeks doesn't seem like a big deal and it wasn't. But when you spend that amount of money and the shipper is saying we don't have them and the shop is saying they shipped them...you get a little worried that your money and skates are lost. The skates themselves are awesome this is my 2nd pair of Moxi skates, product is fantastic the communication not so good.

August 11, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you for your valued feedback, we are very sorry about your shipping experience. We try our best to provide the most up to date information once it has been handed off to the carrier. Once a label is created, it is common for it not be updated for a few days due to processing times. It is the off chance that it got lost at hand off to the carrier and never scanned in, once we are aware of this situation from the customer we are able to step in and provide a resolution. We are glad that you have received your skates and again apologize for the inconvenience of your lost initial package.

Rated 5 out of 5 stars

Great

It was a really good choice and also very efficient

August 10, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you for shopping with Moxi Shop, we value your feedback!

Rated 3 out of 5 stars

Great quality skates but way…

Great quality skates but way overpriced! The price has gone up a lot recently and it would be great if skating was made more accessible by not upcharging people so much.

August 9, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you so much for your time and consideration when purchasing your skates with us. We value your feedback and try our best to keep prices affordable when our manufacturer pushed out material price increases. You will often see that our prices are much lower than other shops selling the same models of our brand of skates. We hope you are enjoying your skates and thank you for your valuable feedback, we will share it with our team.

Rated 5 out of 5 stars

It’s true love💗

I’ve fallen in love with you guys 💗

August 2, 2021
moxiskates.com logo

Reply from moxiskates.com

Thanks so much for sharing your feelings of true love over you skates, we can totally understand! 100% its a vibe! Thanks for being a Moxi customer!

Rated 5 out of 5 stars

My daughters skates arrived at her…

My daughters skates arrived at her doorstep sooner than she ever expected & she told me she’s never taking them off. lol

August 2, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you so much for taking the time to give us a review! We are so elated that your daughter loves her gift from the coolest mom! Thanks for being a Moxi customer!

Rated 5 out of 5 stars

Everything came in a timely manner with…

Everything came in a timely manner with good communication. Always happy to buy from moxi :)

August 2, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you so much for taking the time to write a review! We are thrilled that you loved your purchased products and our teams customer service! Thanks for being a loyal Moxi customer!

Rated 5 out of 5 stars

The only thing I've missed is receiving…

The only thing I've missed is receiving some cool Moxi stickers. Actually if you need any cool drawing ideas my boyfriend and I can help to design a few.

July 17, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Rated 5 out of 5 stars

The Skates were shipped quickly and are…

The Skates were shipped quickly and are exactly as described.

July 14, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you for taking the time to share your feedback! We appreciate your kind words and we are very happy you love your new skates! Thanks for shopping with Moxi Shop.

Rated 5 out of 5 stars

These skates are so cool

These skates are so cool! We got the yellow Rainbow Riders for my daughter for her 12th birthday and she loves them. They are well made/sturdy and super stylish. Exactly as pictured and they arrived quickly. I highly recommend them!

July 12, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you for taking the time to share your feedback! We appreciate your kind words and we are very happy you love your new skates! Thanks for shopping with Moxi Shop.

Rated 5 out of 5 stars

Obsessed

Quick and amazing quality!

July 12, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Rated 5 out of 5 stars

Extremely fast shipping

Extremely fast shipping! Product was better than I expected which was great as I had been waiting a long time for a re-stock!

July 10, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Rated 5 out of 5 stars

quick delivery after a long waiting…

quick delivery after a long waiting period for item to come back in stock. pleased with product after we received it.

July 10, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Rated 5 out of 5 stars

Beautiful!!!

Fast delivery. Beautiful skates. They were a gift for my sister and she couldn’t have been more excited.

July 9, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Rated 5 out of 5 stars

Love my skates

Love my skates. High quality for sure.

July 9, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

Rated 5 out of 5 stars

The items ordered were received in…moxie socks

The items ordered were received in great condition and quickly. I’m am please with my purchase and would definitely order again.

July 9, 2021
moxiskates.com logo

Reply from moxiskates.com

Thank you for your feedback, we appreciate you and the time you took to let us know! Thanks for shopping with Moxi Shop.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look