Mozillion Reviews 6,227

Christian was so helpful and professional with my porting issue. Great service throughout 👏

Really excellent service when I had problems with the porting of my number because the previous PAC code was due to expire on the day of the port. Cristian was excellent in trying to get it sorted, explaining what the problem was and once I had a new PAC he made the transfer quickly.

Quick and easy to apply online and port a number

My wife ordered a Samsung S26. She paid £85 upfront with the rest on a credit deal with Affirm.

The phone never arrived. Despite numerous phone calls Mozillion were unable to deliver the phone.

She asked for a full refund. Mozillion are refusing.

So despite failing to provide the goods and services they have taken our money and left us with a £800 debt.

Strongly advise having nothing to do with them.

Update: After almost a month and threatening legal action they eventually decided to issue a refund. Never again. When my contract is over I will be going elsewhere.

I purchased a 24-month mobile plan from Mozillion and was happy with it. However, I recently received an email from Mozillion stating that my plan would expire on 1 June and that I would be moved onto a £12/month tariff.

Concerned that my existing deal was ending, I purchased another 24-month plan from them. Two days later, Mozillion sent a follow-up email saying the original expiry email had been sent in error.

As a result, I now have around 6 months remaining on my original plan and a new 24-month plan that is running concurrently, which I would never have purchased if I had been given accurate information in the first place.

I contacted Mozillion by email to explain the situation and ask for a resolution, but so far I have received no response.

I'm disappointed by both the incorrect communication and the lack of customer support. I would appreciate it if Mozillion could contact me and resolve this issue fairly.

So far so good. Ported my old number over without a problem. Great price on a new phone with 0% interest free credit so I can spread the cost without paying more. Great deal on monthly sim compared to 02 who I have been with for years but the price goes up every year.

Quick and easy

I've had Mozillion for just one week, so my opinion may change. Price is stellar (24 months for ~5.50 is unbeatable), and the network is no worse than my previous operator (O2).

Completely satisfied.

received sim quickly thanks hav3 not loaded in phone yet thanks

Firtst class Price service and network....whats not to like...

Fast and efficient provision of a SIM and ported number painlessly.

Cheap!
Customer service OK
No complaints

A very easy and quick transition. So far so good. Thanks

Was great signal compared with previous networks, Vodafone etc O2.

Originally it was good price and stable connection.

Suddenly I received an email yesterday saying that my service plan is to be expired in few days' time.

I got another service plan from another service provider, and also requested for porting of my number to another SIM card.

Today I received another email saying that their email was sent by mistake.

So what should I do with my additional SIM card & plan?

purchased at 24 month sim plan upfront 12/11/24. never normally an issue until reciving a email last night saying it was ending june 1st 2026 and swapping to a monthly cost. this isnt what i signed up for, cant get through on phones. hope to get sorted and normally a good provider .

Competitive prices and professional service.

So myself and my wife opened 2 Mozillion accounts on the 11/12/24 and everything’s been fine until yesterday each of us recieved emails yesterday stating our sim runs out in 3 days on the 1/6/26 so after paying for 2 year contracts I’m now being told I have to start paying 18 months into the 2 year contracts and absolutely no answer from customer service not good enough so only 18 months is that the scam ?

Purchased a 24 month prepaid sim in January 2025.
Just notified me my contract ends on June 1 _ 2026 ie 4 days time!
I cant get through to CS _ an hour on the phone so far.
Not good at all.

Scammed by company - do not buy 24 month prepaid sims! They are cheap but I bought it nov 24 and got email yesterday saying my plan will end 1/6/26?!?
Tried calling hundreds of times even at opening time and nobody answers. Don’t beleive me? Try calling the number as you read this- nobody will answer. Ever. Prepaid 150 pounds and cannot get it back. Will have to write to ombudsman!