Disappointing delivery this time round. Driver didn’t help unload heavy sheet materials, just stood and watched me do it. Melamine faced mdf was scratched, a bit of care when loading wouldn’t go amiss... See more
Company replied

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Disappointing delivery this time round. Driver didn’t help unload heavy sheet materials, just stood and watched me do it. Melamine faced mdf was scratched, a bit of care when loading wouldn’t go amiss... See more
Company replied
I ordered 8 sheets of hardwood plywood, which were delivered promptly. The plywood was advertised as B/BB grade for the faces. To be honest, in some instances both faces were really similar, so I ha... See more
Company replied
Initially the wrong product was supplied by MP Moran, due to a picking error at another branch. I contacted MP Moran, who were very apologetic and professional and 24 hours later the correct items w... See more
Company replied
I have ordered some metal profiles to be delivered and one was missing and the rest was not in good conditions. The driver was not helpful at all. Very bad service
Company replied
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Kennington Park Road 198-204, SE11 4BT, London, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from MP Moran - Kennington

Reply from MP Moran - Kennington
Ian at mp Moran goes above and beyond to help you, his there at hand when you need him and does his upmost to answer queries and source materials
Ascalon

Reply from MP Moran - Kennington
Competitive price for paint. Speedy delivery & was well packaged. Happy customer!

Reply from MP Moran - Kennington

Reply from MP Moran - Kennington
Spot on the exact product I wanted which I was finding it difficult to obtain and MP Moran had it! Paid and dispatched straight away and received the following day, very good.

Reply from MP Moran - Kennington
Good & helpful service, also good & adequate parking for loading.

Reply from MP Moran - Kennington
Website was easy to navigate and staff in store were polite and friendly.

Reply from MP Moran - Kennington
I am writing to file a complaint regarding the service I received on April 3, 2025.
I visited your store today to purchase a boiler, having already called ahead to confirm its availability. Initially, I was served by an individual who displayed a lack of professionalism, offering no greeting and showing a clear reluctance to assist. His body language and poor communication were immediately apparent.
As he retrieved the boiler for me, I happened to be walking around the store and witnessed him dragging and throwing the boiler down the stairs. The noise was so intense that it frightened both myself and other customers, as we feared the boiler might explode due to the rough handling.
I am extremely disappointed by this experience, especially given the nature of the product, which is both valuable and delicate. I had initially hesitated to make the purchase after witnessing such carelessness. While I would have preferred to buy from a local merchant, they did not have the boiler in stock. Despite my reservations, I felt compelled to proceed with the purchase to ensure vulnerable people wouldn't be left without heating.
Regrettably, after this experience, I will no longer be shopping at any of your branches, and I will be advising fellow tradespeople to do the same.
I trust you will take the necessary steps to address these concerns.

Reply from MP Moran - Kennington
Great service from start to finish. They had the tanking slurry I was after, and so I placed a click and collect order. The whole process online was seamless. Fast loading website with good navigation, making it easy to find what I was after. Once in store, the staff were efficient and quickly located my order. I would highly recommend MP Moran to all.

Reply from MP Moran - Kennington

Reply from MP Moran - Kennington
Disappointing delivery this time round. Driver didn’t help unload heavy sheet materials, just stood and watched me do it. Melamine faced mdf was scratched, a bit of care when loading wouldn’t go amiss. Prices still the best around, just not Moran’s usual standard.

Reply from MP Moran - Kennington
The product I bought Rockwall ablative liquid was out of date and was not able to complete my planned works

Reply from MP Moran - Kennington
Always really great customer service from MP Moran

Reply from MP Moran - Kennington
I have ordered some metal profiles to be delivered and one was missing and the rest was not in good conditions. The driver was not helpful at all. Very bad service

Reply from MP Moran - Kennington
Brilliant service, quick delivery and response to replacement order. Excellent customer service support

Reply from MP Moran - Kennington
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