MP Payroll Solutions Reviews 20

TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

Good company until you give notice, then the professionalism goes out of the window. Would not use again or recommend!

Company replied

Rated 1 out of 5 stars

Had enough of them. We have 50 plus employees. We consistently receive unclear hmrc payment instructions. Multiple late fees Incurred. Had enough. —— The below response is nonsense

Company replied

Rated 5 out of 5 stars

MP Payroll Solutions are brilliant. I carried out an initial search for a provider to support our company and Jennefer (Business Consultant) got in touch, went through the whole process and left m... See more

Rated 4 out of 5 stars

We have been using MP Payroll for years, they have been extremely helpful when we were going through redundancies checking all the payroll was correct. Monthly payroll has been easy to do with them.... See more

Company details

  1. Payroll Service

Information provided by various external sources

MP Payroll Solutions is a BACS approved bureau that specializes in offering bespoke Payroll and Workforce Management Software.


Contact info

2.8

Average

TrustScore 3 out of 5

20 reviews

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1-star

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Rated 2 out of 5 stars

Good company until you give notice

Good company until you give notice, then the professionalism goes out of the window. Would not use again or recommend!

April 8, 2025
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Hi Kate, we are sorry that you feel this way and feel the need to leave a negative review. We enjoyed working with you and the team and were very disappointed when you decided to breach your contract and withdraw your business before the end of your contract term. It is our belief that expecting clients to uphold the terms of their agreement and provide proper notice as per their terms, is reasonable. If our explanation came across as unprofessional, that was not our intention. We wish you all the best for the future.

Rated 4 out of 5 stars

Helpful

We have been using MP Payroll for years, they have been extremely helpful when we were going through redundancies checking all the payroll was correct. Monthly payroll has been easy to do with them. Great service

March 25, 2024
Unprompted review
Rated 1 out of 5 stars

Spam

Company sends spam emails, will not work with.

September 12, 2023
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Good morning, we take customer feedback very seriously and would like to address your frustrations and hopefully find a positive resolution. Unfortunately, we are unable to find any business interactions with yourself. In order to help you further, we’d appreciate it if you could contact us on info@mppayroll.co.uk with your full name and email so that we could go forward with a resolution. Thank you for your feedback, we hope to hear from you soon.

Rated 5 out of 5 stars

MP Payroll Service

We moved to MP Payroll under very challenging circumstances and a tight timeframe. MP were extremely willing and compliant with our Companies IT due diligence (and passed with flying colours) and we were onboarded successfully in January 2023. Jennefer was extremely helpful and knowledgeable, and was able to guide the project through to completion with relative ease. We have a great relationship with MP, are able to get quick responses to queries and we are really confident in the quality of our payroll Thank you!

July 17, 2023
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you for your kind words Rachael. It was really important to us given the circumstances of the tight time frame etc that we provided you with reassurance and strong communication throughout, so I am glad we delivered. Here's to a long and strong relationship!

Rated 1 out of 5 stars

Had enough

Had enough of them.

We have 50 plus employees.

We consistently receive unclear hmrc payment instructions.

Multiple late fees Incurred.

Had enough.

——

The below response is nonsense

May 30, 2023
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Hi Marcus,

We understand that you are frustrated however we cannot be liable for your company incurring charges as a result of incorrect payments made by yourself. We provide the correct values to you and can only be responsible for the tasks that sit inside of our organisation and therefore our control.

Service is very important to us and we are always here to assist and answer any questions promptly so if you are ever unsure we encourage you to speak with your consultant.

We are also happy to explore the alternatives to manual payment with you again that will ensure the correct payments are made on your behalf.

Rated 5 out of 5 stars

MP Payroll Solutions are brilliant

MP Payroll Solutions are brilliant.
I carried out an initial search for a provider to support our company and Jennefer (Business Consultant) got in touch, went through the whole process and left me with the information I needed.
Enrolment was a breeze. Kile, my Payroll Consultant, guided me through each step in simple terms and here we are, a few months down the line, and it all runs like clockwork.
Any questions I have are answered and sorted in very good time.

May 31, 2022
Unprompted review
Rated 5 out of 5 stars

MP Payrolls

We have been using MP Payroll Solutions for almost 12 months and have enjoyed nothing but excellent service. Our main contact is Kile who is accurate and reliable with the monthly processing of data and extremely responsive whenever we have any questions. The bespoke GL journal allows for automatic upload into our ERP system saving the finance team lots of time every month. I highly recommend MP Payrolls as a payroll solution provider.

February 3, 2021
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you for your review and kind words Adrian.

Rated 5 out of 5 stars

We have been using MP Payroll for about…

We have been using MP Payroll for about 12 months and found the service incredibly efficient and reliable. Our point of contact has been Raluca who has great communication skills and is always on hand to speedily answer any questions and resolve any problems.

December 24, 2020
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you for taking the time to leave a review, we are delighted you have been happy with the service and look forward to working with you again in 2021.

Rated 5 out of 5 stars

A Pleasure to use

As a business we have been using MP Payroll for around 6 months, and I can honestly say they have been fantastic, always on hand to help super informative and a pleasure to use. I am confident we encounter any issues or have queries I can pick up the phone to Reluca or Jennefer and have our minds put at rest.

June 26, 2020
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you to all the team at Forge Logistics for your kind words.

Rated 5 out of 5 stars

Very professional and good communication

Very good services provided by Kile, Strong communication, timely and knowledgeable. Very professional company. Thank you for your payroll support, particularly during these difficult times.

April 23, 2020
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you for your review, it is a pleasure to work with you and we are delighted that you are happy with our service.

Rated 5 out of 5 stars

Really fantastic service!

We have been so pleased with the fantastic service that MP Payroll provides. Irina has been great and efficient at sorting all of our queries as well as helping us to set up a slightly out of the ordinary process! Would recommend them to anyone looking for an agent to manage their payroll.

December 3, 2019
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you Olivia. We appreciate your kind words.

Rated 5 out of 5 stars

Highly Recommend this company

We had 8 days from signing up to running the payroll. The service was fast, efficient and patient.

November 29, 2019
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you for the positive review Valerie. We do appreciate it.

Rated 5 out of 5 stars

Our company has used their service…

Our company has used their service since June 2019 and we are very happy with all aspects of their services. And the cost is reasonable as well.

November 5, 2019
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you Andrew. We appreciate the kind words.

Rated 5 out of 5 stars

Excellent service

Excellent service, extremely helpful, every question answered.

November 1, 2019
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you Lucas. We appreciate the kind words.

Rated 5 out of 5 stars

Excellent company

Excellent company. I have struggled with my payroll for a while and then I met MPpayroll at the business show a few months ago. It has been absolutely fantastic from my first contact to date. I will recommend this company to anyone looking for a great payroll service.

Jo@capitalhealthcare.

October 25, 2019
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you.

Rated 5 out of 5 stars

“Great company to deal with and if you…

“Great company to deal with and if you have anything to ask them they reply very quickly and never a problem with them. Would highly recommend”

October 25, 2019
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you Dean.

Rated 5 out of 5 stars

Good service

Good service. Since on-board true and effective time saving experienced. Would recommend!

September 30, 2019
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

Thank you Sian for the kind words.

Rated 5 out of 5 stars

We started our company a year ago so…

We started our company a year ago so weren't aware of how much payroll, pension etc should cost so we just went with our accountant and trusted that they were charging fairly.

Once I started to look into it I was astonished to find out what a saving could be made, I spoke to Dave from MP Payroll on the phone he was friendly, helpful and not pushy.

We started to use MP Payroll over three months ago now and it was the best decision we made. The staff (especially Kile and Jeremy) are always on hand to help nothing is too much for them. Dave is great he check's in every now and again to make sure you are happy with the service.

I couldn't recommend MP Payroll enough, very happy Customers

September 24, 2019
Unprompted review
MP Payroll Solutions logo

Reply from MP Payroll Solutions

We really appreciate the kind words. Thank you.

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