Mr Mobile Reviews 

Beautiful attitude towards work! I've used this service My second time and it has been absolutely fantastic! Golden hands , does a Wonderfuull Job. Thank You So much . Kind Regards MG24

1 star only because 0 stars is not an option

I cannot recommend MrMobile.gr based on my experience.

On 26 May, I ordered an iPhone 17 Pro from their website for €1,109 and paid the full amount immediately. The order confirmation stated that shipping would be be processed after 10 business days.

After receiving no updates, I contacted them on the 12th business day. They replied that the phone had not yet been shipped and promised it would be sent the following Monday.

By Tuesday I still had not received any tracking information, so I contacted them again. This time they admitted the order had still not been shipped and promised it would be sent on Thursday instead.

At that point, after having already paid the full amount, I considered this completely unacceptable and requested the cancellation of my order together with an immediate refund.

On 16 June, I received written confirmation that my order had been cancelled and that my refund had been approved.

From that day onward, I received neither my money nor any proof that a refund had been processed. I repeatedly asked for a bank transfer confirmation, but never received one. Their replies were sporadic, vague, and unhelpful. I also tried calling all three phone numbers listed on their website multiple times, but nobody ever answered.

At the beginning of July, I had no choice but to open a chargeback request with my bank (Revolut). After reviewing all the email correspondence I provided, Revolut considered my claim legitimate and contacted MrMobile.gr directly. I also informed the company that I had started the chargeback process and that I was considering filing a police report if they continued to ignore the issue. Even then, I never received any evidence that a refund had been issued.

I could have reported the matter to the police immediately, but instead I chose to resolve it through the proper banking procedures and gave the company every opportunity to correct the situation. Unfortunately, they never did.

Finally, on 5 August, Revolut informed me that my chargeback had been successful, and I recovered the money I had originally paid on 26 May.

In summary:

* My order was repeatedly delayed with promises that were never kept.
* Communication was poor, vague, and unreliable.
* Customer service was practically unreachable by phone.
* I recovered my money only because my bank accepted my chargeback claim—not because MrMobile.gr demonstrated that they had refunded me.

This was by far one of the worst online shopping experiences I have ever had. I hope this review helps other customers make an informed decision.