Mrcandy Reviews 447

TrustScore 1.5 out of 5

1.7

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Rated 3 out of 5 stars

I ordered 2 x mystery boxes on 29th November. They have just been delivered. They are packaged well and have a variety of candy. I had made contact with them regarding the delay, and they e... See more

Rated 1 out of 5 stars

Please do not order from this company. I'm not sure how it is still operating - Shopify site, showing full stock of items, taking money then nothing. Still no response to numerous emails asking for... See more

Rated 1 out of 5 stars

Still waiting on order 53593 from 1st December. Given 2 different dates, last one 28/29 December. No reply to my numerous messages. Can't understand how others are delighted with their order, which... See more

Rated 1 out of 5 stars

How can these guys still be posting TikTok videos after Christmas. They literally scammed loads of people who ordered Christmas mystery boxes for their kids. Disgraceful behaviour from a so called leg... See more


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1.7

Bad

TrustScore 1.5 out of 5

447 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Do not order from them!!

I ordered a surprise birthday box on 6th November wanted it for 16th says 5-8 business days and I’ve still not received it sent multiple emails and asked for a refund as it’s no use now child’s birthday has past and no reply from them!! Not a good way to run a business

November 6, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi Nikki,
Thank you for your recent order. I'm very sorry your order was delayed. I can see that a full refund was issued to you. We are currently working hard to improve our delivery times and I hope you will shop with us again in the future so we can provide you with a much better service.
Regards,
Mr Candy

Rated 1 out of 5 stars

I ordered in June

I ordered in June, and in Late October I had to be refunded, countless emails back and forth, I had to mention I was going to seek legal advice, they quickly responded. Please do not order off this company as they never fulfill the orders at all.

June 12, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi Pauline,
Thank you for your recent order. I'm very sorry your order was delayed. We are currently working hard to improve our delivery times and I hope you will shop with us again in the future so we can provide you with a much better service.
Regards,
Mr Candy

Rated 1 out of 5 stars

I ordered two box’s of sweets Two

I ordered two box’s of sweets one Christmas mystery box and a mystery birthday one on the 12th of November and 13th of November and I haven’t received them as I I would to know when there sent out to me as the birthday one I needed as it has already been his birthday and still waiting on it as I would like no when I get them

November 13, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi Sophie,
Thank you for your recent order. I'm very sorry your order was delayed. I can see from your tracking information that your order has been delivered and I hope you were happy with your purchase despite the delay. We are currently working hard to improve our delivery times and I hope you will shop with us again in the future so we can provide you with a much better service.
Regards,
Mr Candy

Rated 1 out of 5 stars

Waited nearly a month for the toy show…

Waited nearly a month for the toy show box,totally different than the video showing what was in the box,only 8 items in the box and 2 of of those were candy canes and 2 were lollypops,terrible communication as tried contacting numerous times over different social media platforms with no reply,would never use them again,if I could give lower than one star I would

November 21, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi,
We do not have an order with this name on our system, could you please give us an order number here or by email at help@mrcandy.ie so we can better understand this situation.
In relation to our mystery boxes, we ensure each box is better value than if the products where to be bought individually, so it may have been a genuine error on our part when packing if there were items missing. If you contact us regarding this we can rectify it immediately.

Regards
Mr Candy

Rated 1 out of 5 stars

This company is a scam

Totally agree with all the other reviews here Mr Candy are scammers. I ordered 3 prime flavours for my son 6 months ago now still haven received my order. I asked several times for a refund never got it. got one reply to my emails. Then they sent me an email for a discount voucher which I had to email them back for which I didn’t want. I wanted my money back. A few weeks ago I got a shipping notification but still haven received anything. Do not order from them they will take your money and send you nothing scammers.

Despite the reply from mr candy below I have not received my order it hasn’t been delivered. I also have had no email from them reaching out to me. It is now going on 7 month still no product. At this point money back would be greatly appreciated.

Mr candy have now refunded my order seem my reply to them got their attention.

November 18, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi Audrey,
Thank you for your recent order. I'm very sorry your order was delayed. I can see from your tracking information that your order has been delivered and I hope you were happy with your purchase despite the delay. We are currently working hard to improve our delivery times and I hope you will shop with us again in the future so we can provide you with a much better service.
Regards,
Mr Candy

Rated 1 out of 5 stars

Absolute scam of a business

Absolute scam of a business, avoid at all costs. Ordered in June, and as of the 17th of Nov, have received no goods.

November 17, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi Mike,
Thank you for your recent order. I'm very sorry your order was delayed. I can see from your tracking information that your order has been delivered and I hope you were happy with your purchase despite the delay. We are currently working hard to improve our delivery times and I hope you will shop with us again in the future so we can provide you with a much better service.
Regards,
Mr Candy

Rated 1 out of 5 stars

Ordered 2 mystery packs in July

Ordered 2 mystery packs in July. Still no sign of them or any reply from the company.

July 12, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi Darina,
Thank you for your recent order. I'm very sorry your order was delayed. I can see from your tracking information that your order has been delivered and I hope you were happy with your purchase despite the delay. We are currently working hard to improve our delivery times and I hope you will shop with us again in the future so we can provide you with a much better service.
Regards,
Mr Candy

Rated 1 out of 5 stars

Avoid this company

I placed an order on the 11th of July and as of 14 November still have not received it. I initially had received an email to say they were experiencing delays and would issue me a gift card for my inconvenience however did not receive this either. I have sent several emails since asking for a refund and none of them have been answered. Also commented on social media posts (comment section is now disabled) and private messaged them on their social media platforms. A very unprofessional company

July 11, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi Niamh,
Thank you for your recent order. I'm very sorry your order was delayed. I can see from your tracking information that your order has been delivered and I hope you were happy with your purchase despite the delay. We are currently working hard to improve our delivery times and I hope you will shop with us again in the future so we can provide you with a much better service.
Regards,
Mr Candy

Rated 1 out of 5 stars

Big Scam

Big Scam
Avoid

October 13, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi,
We have no orders on our system with this name. I have requested more information from you but you haven’t provided any.

Rated 1 out of 5 stars

DO NOT ORDER

WHATEVER YOU DO DO NOT ORDER FRON THIS LOT …. THEYLL ROB YOU BLIND
Ordered a mystery box and few bottles of prime from this lot back in July and didn’t receive a thing
It took me nearly 3 months to get anywhere with them
I went public with all the information I had on them
Found out where they are based and reported them to the local gardai and logged a complaint with them
As soon as they got word that I had involved the gardai a full refund was given to me with a miserable attempt at a sorry for the delay message
Robbing thieving scum is all they are
DO NOT ORDER FRON THIS LOT

July 23, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi Jake,
Thank you for your recent order. We are currently working hard to improve our delivery times and I hope you will shop with us again in the future so we can provide you with a much better service.
Regards,
Mr Candy

Rated 1 out of 5 stars

Package hasn’t come after 2 months and…

Package hasn’t come after 2 months and I emailed them twice and till no response it was for a birthday too and ordered a month in advance, very poor service and customer care , for a service in Ireland it’s very bad , wouldn’t recommend it’s over rated and expensive

November 10, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS CROWD

Placed an order beginning of july, still haven't received anything, numerous emails, some were answered in the beginning stating there was a delay, now not replying to emails, waste of money and time

July 4, 2023
Unprompted review
Rated 1 out of 5 stars

I wouldn’t even give them a star I’ve…

I wouldn’t even give them a star I’ve been waiting on my order since aughust and I’m only living in Ireland absolutely disgraceful it was meant to be a gift but couldn’t be because of the lateness would not recommend at all 🤬😡

November 7, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi Helen,
Thank you for placing an order with us. I'm very sorry that your order didn't arrive on time. I can see a full refund was issued to you, we are currently working on improving our delivery times and service and I hope you will shop again with us in the future so we can provide a much better service to you.
Regards,
Mr Candy

Rated 1 out of 5 stars

Absolutely disgraceful waiting on…

Absolutely disgraceful waiting on package since July for my sons birthday. I've messaged emailed etc but no good .necer again stay well clea

July 13, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi Libby,
Thank you for your recent order. I'm very sorry your order was delayed. I can see from your tracking information that your order has been delivered and I hope you were happy with your purchase despite the delay. We are currently working hard to improve our delivery times and I hope you will shop with us again in the future so we can provide you with a much better service.
Regards,
Mr Candy

Rated 1 out of 5 stars

Disgrace, with zero customer service or respect.

Placed my order start of July, after numerous emails and requests for updates. I eventually got a reply on the 28 July, stating sorry for the delay and that my had been cancelled as I requested. And I would be refunded within a couple of days, as of today the 01 Nov I still haven't received my refund. And again absolutely no response to emails and messages for update, it's an absolute shame that a company like this is allowed to constantly rip people off. And show zero customer service, please anybody thinking of buying from them. DON'T, save your money and time. Plenty of genuine businesses out there that sell similar and supply orders and show some respect to customers. Avoid Mr Candy at all costs.

July 2, 2023
Unprompted review
Mrcandy logo

Reply from Mrcandy

Hi Rory,
Thank you for placing an order with us. I'm very sorry that your order didn't arrive on time. I can see a full refund was issued to you, we are currently working on improving our delivery times and service and I hope you will shop again with us in the future so we can provide a much better service to you.
Regards, Mr Candy

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