Mr Car Mats Limited Reviews 

Ordered 3 weeks ago, not received. No answer to the phone. Sent email no response

The mats didn't fit properly and they are very thin and flimsy. I bought the rubber mats and after 2 weeks the rubber is heavily worn where my right heel rests. Complete rip off. I would complain but no one responds to phone calls or email. You can see how badly worn the mats are after just a couple of weeks just wearing trainers. You can also see how poorly the mats fit and bulge. The owner contacted me since posting this review and implied that it was my fault because these mats were never intended for my car. I was surprised by this comment because he sells these mats on his site to specifically fit my car! He did not address why they don't fit properly nor why a rubber mat has worn out in 2 weeks of light use. He ask what percentage discount I wanted. Given the mats are useless, I asked for 100% which he said was unreasonable. Buyer beware.

Spot on ordering experience
More information about delivery
Would have been an advantage
First class product fit and quality
Spot on👍

The carmats didn't arrive, they kept promising, but they still didn't show. I gave them another month for them to rectify the situation but still no joy! I got PayPal to refund me in the end, a complete waste of time.

A complete joke. I ordered four "custom" car mats which took almost two weeks to arrive rather than the five days promised.

I received only two mats, which didn't fit my car and were terrible quality. I sent seven very clear images showing the mats and how they didn't fit and asked for a refund.

Their response was to firstly apologise and not respond to my refund request. When I messaged again, I was asked another twice to send over images. I'd already sent seven clear images on two separate occasions.

I've given up messaging them and am taking another course of action to get my money back.

Do yourself a favour and avoid this company. They're one of the worst I've ever dealt with.

Do not buy , purchased on the 11th April 2025 , was supposed to be delivered on the 16th April .

I had to keep emailing and I kept getting lies after lies telling me they are on there way Will be there by Monday no they didn't.
Be there by Friday no they did not .

I asked for them to call me as they have no number ...it goes to a coffee shop.

I had to go through paypal to get a refund as the company would not do it .

Then even though I told them I had got a refund from PayPal they eventually sent the car mats a month later than when I purchased .

And I'm out of pocket by £3.99 AND THEY WILL NOT REFUND THAT OUT OF GOOD WILL.

TERRIBLE COMPANY AVOID AVOID

I ordered from them on 24th April, was supposed to be 5 days from order. No mats yet on 8th May, they dont answer the phone or emails and customer service form will not send. They have had a winding up order suspended for the 2nd time this year!

Great mats,really happy with them very well made product thank you

This company is a scam no replies to any contact, web site not active and goods not arrived, stay away
Update: the mats have now arrived and are OK but this company needs to sort out its communication problems.

Beware, this company take your money and don’t send the car mats. They don’t reply to emails have no phone or social media, it would appear.

Ordered nearly 2 weeks and no delivery. No info on tracker, “contact us” not working, left voicemail on Wednesday and promised return call within 24 hours - no response 3 days later. Have emailed a director and awaiting response - not looking too good! Oh, and notice how their accounts on Companies House are unacceptably late. Just sayin’
Update 6 days later…. 4 voicemails left with no response. I have received 2 or 3 emails apologising for delay and that matter would be dealt with urgently - glad my life isn’t depending on it. Also received email from Trustpilot requesting info to verify review as genuine - order number provided. We wait…..

Another set of mats purchased after previously receiving my wifes set,very reasonable delivery timescale,quality on both sets are perfect, personalization is superb,customer service second to none 👍🏻 definitely recommend

Having purchased a set of mats from this company 6 months ago, the driver side mat has developed a sizeable hole in one place and is wearing through in 2 others. For a company that states they have high quality mats, this is ridiculous. You might as well ignore their year warranty as clearly the customer service advisor Varshita that I spoke to doesn't understand the purpose of a warranty. They instead refused to sent a replacement or even a refund.

Absolutely unbelievable. Please sort yourselves out. I expected far better. Would definitely recommend avoiding this company. Don't waste your money.

The car mats fit but stink to high heaven of disgusting rubber. Nothing will remove the smell. My new car smelt great, until I got these mats. The company suggested washing in warm soapy water, drying in the sun etc. no chance. It’s sickening smelly and expensive.

Just brought some mats from here and i'm very disappointed. They arrived late, communication from the company is shocking and when they did turn up the quality of them is very poor. We paid extra for better quality ones but my toilet paper is thicker.
Avoid this company and spend your money elsewhere.

You can tell a lot of care went into making these mats. The stitching is flawless, and they look fantastic in my car!

The quality of the 'high end' mats was terrible. Cheap thin carpet, starting to wear after only a week's use. There is no return option on the website and now they don't understand that I want to return the mats. They were expensive mats.

Am from Portugal and asked for details for a specific car model mats via email. Several days between responses and raised 3 times the final shipping price (!!!) (UK to Portugal). Besides, they didn't answer me in detail for the questions I asked, very basic answers. Didn't buy nothing unfortunately because of these issues.

I ordered a set of mats.
They haven't arrived so I thought I would contact customer services.
It turns out customer services is a robot. The email came back as returned and I went to track the order and it dosent recognise my email address!
I suspect a scam site

Ordered new Mats for my SMART Mk3 Cabrio and they arrived in the five working days promised.
One Mat appeared not to fit properly so contacted Customer Service and had an immediate positive response to solve the issue.
After double checking it turned out to be my error in the fitting orientation.
So the Mats do fit perfectly after all and so a happy Customer and they look great.