Excellent buying experience, ordered on the 7th Dec delivered on the 10th Dec! Unfortunately one of our flavours were incorrect but my husband had already opened the container before realising. Not h... See more
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Spoke with Clark over the phone and then continued the conversation via email. Very helpful & polite chap. Great service, good value & reasonable shipping cost. Item was dispatched same day & arrived... See more
Company replied
We had an event on Sunday so tried our slush machine on the Tuesday just to make sure it was working. It wasn’t. So we googled for a new one. This company came up and it said offered next day delivery... See more
Company replied
I ordered online as they request slush syrup 12 gallons and 2 wide slush straws, the order arrived the following day but the straws where the thin type no use for slush upon ringing Mr coolit the guy... See more
Company replied
Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Caterer
- Food Machinery Supplier
- Soft Drinks Shop
- Vending Machine Supplier
About Mr Cool It
Written by the company
The Planet's Coolest Slush
Established in 1999, Mr Cool It has years of experience in the frozen product industry and is well-placed to provide expert support and guidance on most slush, milkshake and ice cream machines. We supply Slush machines, syrups, cups, straws and parts for most makes of Italian machines.
Call us today to order on 01904 438343.
Contact info
Unit 2 & 3 Westview, Whitchurch Road, Hatton Heath, CH3 9AU, Chester, United Kingdom
- 01904 438343
- info@mrcoolit.com
- mrcoolit.com
4.4
Excellent
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent buying experience
Excellent buying experience, ordered on the 7th Dec delivered on the 10th Dec! Unfortunately one of our flavours were incorrect but my husband had already opened the container before realising. Not holding much hope I emailed the company to see if anything could be done to exchange the product. A lovely lady named Annette replied straight back apologising for tge mix up requested a photo of the incorrect product and instantly offered to send out the correct product free of charge and asked us to keep the incorrect flavour with their compliments! The next morning the new flavour was ordered and was on its way to us! Obviously can not fault them and will definitely be ordering from them again!!!
Giving my up most thanks!!!!
December 10, 2024
Unprompted review
Disappointed
Disappointed, ordered Thursday paid £15 for next day delivery and it arrived Wednesday of the following week
June 25, 2024
First Class Service Everytime
Tom was brilliant fulfilling my order as an existing customer by offering me the same 5% discount with an bespoke order for a large quantity of syrup. In fact all the team are excellent offering a first class service.
Thank you from Frosted Delights
June 25, 2024
I have ordered 19/05/2024 and I…
I have ordered 19/05/2024 and I received only half of order. I have to call more then 10 to resolve the issues it took them to resolve 06/06/24. customer service was very bad. Nobody called back
May 30, 2024
Just what I wanted but the pallet deal…
Just what I wanted but the pallet deal has gone up £2 a bottle
May 25, 2024
Very well handled by one of the staff…
Very well handled by one of the staff member. I’m more than happy with the way entire matter was handled after I mentioned my concern and it was rectified over the phone. Excellent customer care and after care.
May 19, 2024
Unprompted review
Reply from Mr Cool It
Rajesh, it was lovely to speak to you about your concerns, I look forward to your repeat orders👍 take care
Always use as my go to provider
Always use as my go to provider, great selection, simple order process. on time delivery. great service
May 1, 2024
Reply from Mr Cool It
many thanks for the review Andy, its great to know you're happy with us and we look forward to your next order, take care
Great customer service
Great customer service. A small drop tray was missing with the machine. But Mr Cool It had the part in the post so it arrived at the same time as the machine causing no delay.
February 12, 2024
Good service
January 22, 2024
Very happy with the service
October 4, 2023
Quick and safely packaged.
September 20, 2023
I am happy with the services I got from…
I am happy with the services I got from the company, responded to my enquiry and received my order on time
August 29, 2023
Reply from Mr Cool It
Thanks for your kind review, and we're glad we were able to help!
Got there in the end but the 25%…
Got there in the end but the 25% restocking fee is very steep. Be careful what you order.
August 1, 2023
Reply from Mr Cool It
Good morning, I'm glad we managed to help you gain a resolution to the issue with your order, but equally disappointed that you are unhappy about the restocking fee. I'd like to take the opportunity to explain this charge.
Firstly, I've checked with my colleague who supported you, and the restocking fee was correctly implemented, because you unfortunately ordered incorrect parts for your machine.
Once we have established that an incorrect part has been ordered, we charge this fee to cover the additional costs associated with manually processing the return of the items into stock.
The restocking fee is clearly explained in our terms and conditions and also on the returns form, which was sent to you to accompany your return.
I would like to take the opportunity to thank you for your custom and hope the above clarifies our actions. Thank you.
Tasty slush syrup and quick delivery
July 30, 2023
Reply from Mr Cool It
We're delighted you like our syrup, and thank you for the positive review!
VERY GOOD PRICE WITH GOOD QUALITY
VERY GOOD PRICE WITH GOOD QUALITY
& VERY QUICK DELIVERY.
July 27, 2023
Reply from Mr Cool It
We're glad you're happy with our products and prices, and thank you for the 5 star review!
Amazing company with a great price and…
Amazing company with a great price and super fast next day shipping, highly recommended thank you very much x
July 26, 2023
Reply from Mr Cool It
Thanks for the kind words and positive review, and you're welcome!
Placing the order was easy.I was only…
Placing the order was easy.I was only ordering straws, but it was appreciated.
Delivery was prompt.
July 20, 2023
Reply from Mr Cool It
Thank you for your review, we're glad you found the ordering process easy!
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