mResell.co.uk Reviews 

160
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Brought mac book pro, went through the set up and no profile created, thus could not log into the machine. raised online form, no response, tried calling thier customer service number, and its... See more

Company replied

Rated 1 out of 5 stars

Selling price reduced after technician review my Macbook and a new battery required. No report given to show the failings and when asked for they couldnt provide. £228 knocked off the price for the... See more

Company replied

Rated 5 out of 5 stars

I had bought an iPhone XS and it came within 3 days, brilliant condition and came with a cable and a charing port. Couldn't have been more satisfied with my order even though i bought a 4 star condi... See more

Company replied

Rated 1 out of 5 stars

Buying from you was horrendous! I buy an £800+ laptop, I pay £15 for delivery and then get an email from DHL asking to pay £180 on import. How do you justify having the audacity to even ask for a del... See more

Company replied

Company details

  1. Electronics Company
  2. Cell Phone Store
  3. Used Computer Store

Written by the company

Apple products for less - mResell offers a fast, secure and green way for consumers and companies to sell and buy pre-owned Apple products. Two out of three Europeans would like to keep using their current digital devices for longer if provided performance is not significantly affected. Electronic waste is a major global environmental challenge, one of the fastest growing waste streams in the EU and the world. Increased awareness drives new behavior among consumers and companies – Repair, Reuse, Resell & Recycle. Since sales of new Apple products create huge volumes of used products and an emerging pre-owned market, we offer sellers and buyers a new, fast, secure and green option without the hassle of C2C transactions. For you, as a customer, when buying a device from us or selling something to us, you will always benefit from - Free climate compensated shipping for both selling and buying - 12 months warranty - Free 14-day return mResell currently operates in 10 markets in Europe and Australia.


Contact info

2.1

Poor

TrustScore 2 out of 5

160 reviews

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2.1

All reviews

(160)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Sold my MacBook Pro 13” 2017 256GB in…

Sold my MacBook Pro 13” 2017 256GB in Mint condition, the valuation was higher than competitors thus the reasoning for choosing to sell with Mresell. Excellent customer services team! Quick to respond to my queries. UK Home free collection of goods by DHL Express was fantastic, top notch selling experience! Quality Checks were competed within a working day, although payment did take some time but this is understandable as it was Christmas time. Overall a great experience for selling my MacBook Pro.

January 1, 2021
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Reply from mResell.co.uk

Hi,

Thank you every so much for the feedback!

Rated 5 out of 5 stars

Sold my 2015 MacBook Pro

Sold my 2015 MacBook Pro with them. Higher quotes than all other sites. Was a little surprised having to send my laptop to Sweden but they took care of the shipping and was able to track the parcel. After they received my MacBook it took about a week to get it checked and I was offered the amount that I originally accepted. No issues or hiccups. Great service!

December 31, 2020
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Reply from mResell.co.uk

Hi Dennis,

Thank you so much for your feedback, we really appreciate it!

Rated 5 out of 5 stars

Delighted with the MacBook we ordered

Delighted with the MacBook we ordered. The condition of it was WAY above what we expected. Not a blemish or mark on it. I understand it performs well too.

Thank you

December 31, 2020
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Reply from mResell.co.uk

Hi,

We are so happy to hear that you are satisfied with your purchase!

Thank you for choosing mResell and have a great weekend.

Rated 5 out of 5 stars

Sold my MacBook Pro

Sold my MacBook Pro with very little fuss! Higher quote than the rest of the competition and, with everything going on, was pretty speedy with the checks and payment. Would definitely deal with them again!

December 31, 2020
Rated 5 out of 5 stars

Very Happy will use again

I'll be honest, I was dubious at first, I got quotes for my 2019 Macbook Pro from a lot of different places including a trade-in from Apple and Mresell were significantly higher than every quote.

I arranged for pick-up, even had to adjust the pic-up date and the service/ contact team responded very quickly.

The Laptop arrived in Sweden just before Christmas and the payment for the full quoted amount arrived in my account today (30/12/2020).

Based on my zero hassle dealing with the UK Mresell I'd recommend them for selling your Apple stuff.

December 30, 2020
Unprompted review
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Reply from mResell.co.uk

Hi,

We really appreciate your great feedback, thank you!

Rated 5 out of 5 stars

Ordered a MacBook Air which came…

Ordered a MacBook Air which came quickly (in fact a day quicker than estimated) and was in excellent condition. A very good purchase and I will certainly use them again.

December 26, 2020
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Reply from mResell.co.uk

Hi Peter,

Thank you so much for your feedback and for choosing mResell!

Rated 5 out of 5 stars

This was my second time and it won't be my last

This was my second time selling a device with mResell and, just like the first time, it was very straightforward. One minor hitch was that I was paid a tiny amount less than the quoted price; when I queried this they apologised, explaining that it was a fee that I should not have been charged, and immediately paid the difference.

Highly recommended and I won't hesitate to use them again.

December 24, 2020
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Reply from mResell.co.uk

Hi Timothy,

Thank you ever so much for those kind words!

Rated 5 out of 5 stars

Best price

Best price, no quibbles, they pay for DHL and money arrived quickly

December 21, 2020
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Reply from mResell.co.uk

Hi John,

Thank you for your feedback!

Rated 5 out of 5 stars

Very impressed

Very impressed. I ordered a MacBook Pro and it was delivered within 24 hours (review written during covid restrictions so 24 hours is impressive). The device was as described.

No comment on warranty service (yet).

I know it’s not a new device, but still a little disappointed the packaging was not a little better. It was just in a plain transport box, would have been nice if it was in its own box, as this would make it more personable instead of commercial - but this is only a personal preference and has no bearing on the service provided.

December 21, 2020
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Reply from mResell.co.uk

Hi Freddie,

Thank you very much for the nice feedback! And we will absolutely look in to how we can make the packing better as we always want to improve, so it is very much appreciated.

Have a great weekend.

Rated 5 out of 5 stars

Excellent experience

Excellent experience when I sold my Macbook 2017.
Agreed a price online, posted the package and got the agreed price in my bank account about 10 days later. Would definitely sell to these guys again.
Communication throughout the process was excellent

December 21, 2020
Rated 5 out of 5 stars

Great company if you want to sell an iPhone

Amazing service in selling a phone and so easy. Got a quote on line, was given a postage label and dropped the phone off at a DHL drop off point. Mresell notified me they had received the phone and then confirmed that I would receive the payment in my bank account. Very quick and efficient.

December 18, 2020
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Reply from mResell.co.uk

Hi Julie,

We are so happy to hear that you are satisfied with you, thank you for your feedback!

Rated 3 out of 5 stars

Ok...

Ok. I waited for 2 months after I received the product to give it an objective review.
I bought an apple watch 5 on this website and I should say that the price and the condition when it arrived in my hands were both perfect.
Until one week ago I accidentally dropped the watch on the ground and then the screen broke immediately. I have doubts whether the original screen has been replaced with a third-party screen. But then otherwise it works perfectly so I would still give it 3 stars!

December 17, 2020
Unprompted review
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Reply from mResell.co.uk

Hi Jekyll,

We apologise for the wait for the device to be controlled, would you please provide us with the order number please so that we can have a further look at this?

We appreciate your feedback since we always want to improve.

Have a great weekend.

Kind regards
mResell

Rated 4 out of 5 stars

The package arrived on time and the…

The package arrived on time and the item looks good.
I wish that they will answer their telephone and attend to their emails quicker.

December 12, 2020
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Reply from mResell.co.uk

Hi,

Thank you for your feedback and we will definitely take that in to account!

Have a great Friday.

Rated 5 out of 5 stars

Peace of mind and excellent service

I've been looking to buy a refurbished 27" iMac for a while, but the lack of options on Apple's website was an issue. mResell's catalogue was a welcome surprise. Items with issues or minor damages are documented and I was able to choose with transparency. In the end I got a bargain and although I was worried about the lack of original packaging, the box it came with was better packed than Apple's. I'll be keeping it for future moves. It arrived from Sweden to the UK in less than 5 days. Buy with confidence.

December 11, 2020
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Reply from mResell.co.uk

Hi,

Thank you very much for your amazing feedback, we are so happy to hear that you are happy with us!

And thank you for choosing mResell.

Have a great weekend!

Rated 1 out of 5 stars

Selling price reduced after technician…

Selling price reduced after technician review my Macbook and a new battery required. No report given to show the failings and when asked for they couldnt provide. £228 knocked off the price for the battery but a new battery for that laptop is around £100 - £120. Disappointed, Mac returned and postage waived. Won't be using again.

December 11, 2020
Unprompted review
mResell.co.uk logo

Reply from mResell.co.uk

Hi Ryan,

We are sorry to hear that you are not satisfied with us. We understand that is it disappointing when the price decreases. But we do need to think about the clients that will be buying it. The reason of the cost of the battery is because it is an Apple certified battery.

We wish you a nice weekend.

Kind regards
mResell

Rated 4 out of 5 stars

Your delivery service gave one date…

Your delivery service gave one date then, at short notice, changed it to a day earlier. As we were going to be out for some time during the delivery pareriod (the whole day) I went online immediately and asked that the iMac be delivered to our neighbours. Their driver didn't get the message, and it is fortunate that we were at home for a half-hour when he arrived.

The product desciption specified that the iMac would be supplied with an Apple keyboard and mouse. It arrived with a Magic Keyboard and Magic Mouse. While I appreciate that these are more expensive options, I specifically wanted the wired versions. You have been kind enough to send an Apple mouse, but have not changed the keyboard sending instead a USB C cable.
This should have been in the first delivery as, in order to set up the iMac it is necessary to connect mouse and keyboard to Bluetooth in order to enter an Apple ID. Fortunately a neighbour came to the rescue.

December 10, 2020

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