MrFix Reviews 562

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick response to inquiries and the efficient service provided, often finding experts promptly and receiving good communication throughout the process. People frequently highlight the professionalism and friendliness of the staff, with many jobs being completed effectively and on time. The service is often seen as a convenient solution for finding experts for various home repairs and maintenance tasks. However, some reviewers were not happy with the service and staff, citing issues where responsibility was delegated back to the client and problems were not fully resolved. There are also concerns regarding pricing and payment, with customers reporting unexpected charges, inflated quotes, and difficulties in obtaining refunds for services not rendered or incomplete jobs. Communication issues, including ignored messages and language barriers with contractors, were also mentioned by some, leading to frustration and a lack of accountability.

What people talk about most

Service

People report ambiguous experiences with service, with some customers praising the fast, efficient, and... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers reporting positive experiences, such as... See more

Price

Users describe negative interactions with price, frequently reporting unexpected and inflated costs.... See more

Payment

Customers had negative experiences with payment, citing a lack of transparency in communication and billing,... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting positive experiences such as fast, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My oven needed fixing and it was very difficult to find someone to do the job. Mr. Fix found an expert for the specific brand of my oven (Boretti). It took the expert, Harry, a couple of visits betwee... See more

Company replied

Rated 5 out of 5 stars

I received excellent communication from Mr. Fix support, which arranged an expert to assist me sooner than I had requested. While the problem itself could not be solved (not because of the expert) I h... See more

Company replied

Rated 5 out of 5 stars

We have used MrFix on a number of occasions for carpentry, white good repair and some general maintenance tasks. I may have been fortunate, but I have not needed to wait for an expert. The... See more

Company replied


Company details

  1. Carpenter
  2. Electrician
  3. Gardener
  4. Locksmith
  5. Painter
  6. Plumber

Written by the company

Klus? ✓ MrFix koppelt je binnen 1 uur aan een lokale vakman. ✓ MrFix checkt klussers vooraf en kiest de beste klusjesman of specialist tegen een aantrekkelijk tarief. ✓ MrFix. In 1x goed.


Contact info

3.3

Average

TrustScore 3.5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

They keep battering me to pay even though I've paid already. They're not responding to emails.

The work was great even if the job was a bit small. I paid the invoice immediately after I received it.

Now I keep getting more payment requests and mentions of collections agency. MrFix isn't responding to emails.

Edit: after I send a message everywhere I could find, they acknowledged that they've found my payment and asked me to stop sending them messages instead of offering an apology.

They finally offered an apology but it started with "we saw your review" and ended with asking me to revise it and it was 15 days later.

April 30, 2024
Unprompted review
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Reply from MrFix

Thanks for your review V.P., we apologise again for the reminders as your payment wasn't recognised immediately by our systems. Hope this didn't affect your experience as your initial job was done great by your own words. Take care, Team MrFix.

Rated 4 out of 5 stars

Good quality of the handyman

Communication can be a bit quicker and more clear, but the handy man they delivered did a perfect job in just one hour! Amazing!

April 29, 2024
Unprompted review
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Reply from MrFix

Thanks for your honest review Jeremy and great to hear that the job was done right and quick. We'll try our best to communicate even faster next time!

Rated 5 out of 5 stars

Great service

Great service, always responsive to our needs. It is not easy to fix things in Amsterdam.

April 24, 2024
Unprompted review
MrFix logo

Reply from MrFix

Thanks for your review Iri, every job gets the same attention with MrFix, big or small. Great to hear you enjoyed our services!

Rated 5 out of 5 stars

Very quick service

Very quick service. No fuss

Edwin was great

April 19, 2024
Unprompted review
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Reply from MrFix

Awesome to hear, we aspire the job to be done fast and right the 1st time. Thanks for your review James!

Rated 5 out of 5 stars

professional work

Mrfix connected me with expert team to do the task i requested in high quality manner. It takes one hour to connect to the professional, all information are clear and they keep inform you with the status. The job done as expected. Thanks

April 19, 2024
Unprompted review
MrFix logo

Reply from MrFix

Thank you for sharing your experience Khaled and great to hear that all went exactly as it supposed to be. Fast and clear communication is key to get the job done right 1st time. See you next time!

Rated 5 out of 5 stars

Emergency Repair Loose Secondary Glazing

Fast, effective and efficient solution to a potentially dangerous problem - Needed someone immediately - Usual suppliers couldn't send anyone for weeks - MrFix it had someone there within 4-5Hours and follow up within 3 days...

April 8, 2024
Unprompted review
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Reply from MrFix

Great to hear about your experience David. Fast, effective and efficient are the core values of MrFix. Thanks for sharing and hope to see you again!

Rated 5 out of 5 stars

Reliable and fast

Reliable and fast, they find professionals pretty easily and the communication flows nicely with their emails/whatsApp group. I recommend using the platform!

April 8, 2024
Unprompted review
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Reply from MrFix

Thanks for your recommendation Sergio! Glad to hear that you enjoyed the process of our platform and clear communication. We'd love to see you again!

Rated 5 out of 5 stars

Bathroom works

I contacted MrFix for installing two shower cabins and finishing other bathroom fittings that were left unfinished or poorly executed by the initial contractor. I am very satisfied with the advice and the work of Cobei Construct. They helped me with the technical decisions and were patient with Hornbach-Schulte’s lengthy ordering and manufacturing process. They reacted immediately thereafter to pick up and install the cabins. The installation is perfect in every sense, I could not have imagined it better. The people are also very pleasant to have around - they work quickly and cleanly, and communicate excellently, they also think one step ahead and advise of any risks or better options.

April 11, 2024
Unprompted review
MrFix logo

Reply from MrFix

Dear Bisera,
Thank you for sharing your experience. Great to hear that you are happy with your contractor via MrFix and that they installed your shower cabins as you liked to see.
Hope to see you next time!

Rated 2 out of 5 stars

Terrible customer service from Mr

Terrible customer service from Mr. Fix side. They refused to resolve an issue with poor quality and would not properly address concerns. They are more focused on keeping their contractor happy than their customers. Find other apps or service providers - you don’t want to go through the same hassle here.

March 20, 2024
Unprompted review
MrFix logo

Reply from MrFix

Hi Victor,
Sorry to hear that you've experienced our service like this. MrFix does not choose sides and mediates objectively in every situation.
The fact that you didn't agree with a quote given by your contractor, is actually beyond our help and is your free choice. There is no 'poor quality' MrFix can 'resolve' here unfortunately.

Rated 5 out of 5 stars

Great job

I contacted MrFix to sort an electrical problem. The booking system asking for photos worked brilliantly, the electricians were well prepared and fixed the issue in no time. Very satisfied with the service.

March 28, 2024
Unprompted review
MrFix logo

Reply from MrFix

Dear Jeanne,
We love to hear that your experience was smooth, as our platform was designed to be! Thanks for your review and see you next time!

Rated 1 out of 5 stars

I feel like they were not fair and dishonest

Problems were: poor communication via email and whatsapp; asking for photos and description 3 times; I selected a number of date/timeslots, but they selected a different date and time a week later, without feedback; over 1 week waiting before I received an estimate, it was sent less than 24 hours before the job was supposed to start; the estimate amount was market price times 3.

When I declined, “Mr. Fix” asked the contractor if the estimate could be revised. The contractor was listed at the same address as Mr. Fix. Even though this could be legally sound, it made me feel like they were applying con tactics: making people wait with a possibly urgent job, then see how high a price they will accept.

Constructive criticism: don’t do any of the above. Make fair estimates, in a reasonable time and if you don’t intend to deliver a fair service, don’t offer it at all.

March 1, 2024
Unprompted review
MrFix logo

Reply from MrFix

Hi Miro,

Unfortunately we can't find your profile in our system and therefore can't go deeper into your complaints.

We are sorry that you had to provide the relevant information about the job twice and that an appointment proposal was given outside your availability. Normally the information is processed properly in one go and an appointment is proposed solely based on your availability.

Receiving a quote 24 hours before the job starts is impossible, as an execution date is only set after the quote is accepted. We cannot make a statement about the price because we cannot find your job/your profile as previously mentioned.

Finally, the Avenue construction company is in the same company building as MrFix.

Sorry to hear that your experience was not optimal. Hopefully next time we can prove ourselves and show you how smoothly MrFix really works.

Rated 1 out of 5 stars

I'm totally dissatisfied with the…

I'm totally dissatisfied with the outcome of the work. Within just 20 days, issues started arising. The device, which I acquired directly from the company began producing noise after installation. Following their investigation, it was determined that the problem did not lie with the device itself, but rather with the installation process.To sum it up, it seems that the efforts made thus far have been ineffective. Mr fix doesn't provide proper support and responsibile to fixed this job which is unaccepted.

February 28, 2024
Unprompted review
MrFix logo

Reply from MrFix

Thank you for your feedback, and for bringing this to our attention. We’re sorry to see this bad rating. Your feedback helps us to improve our services, so we would love it if you could reach out to us, so we can make it right. Please send a WhatsApp to us on +31615380087 or preferably to your WhatsApp group.

Rated 5 out of 5 stars

Happy with the new curtains

Happy with the new curtains. Well done. The guys were friendly. Good service. Good work! Would recommend.

March 22, 2024
Unprompted review
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Reply from MrFix

Thanks for your review Suroesh and glad to hear about your nice experience with MrFix and with your expert!

Rated 1 out of 5 stars

Worst service.never going back. Please don't use their service

NOT RECOMMENDED..Worst service.. they will charge any amount they want.. the guy started the timer when he reached parking but he reached my door 25 mins after that .. but when I was charged for entire duration even for the time he was roaming near parking for 25 mins.. I had my own parking slot still guy chose to park it at paid parking and charged me for that. Please please don’t take service from this company.. better to hire someone from outside .. they charged me for two hours where service was only for 1 hour

March 3, 2024
Unprompted review
MrFix logo

Reply from MrFix

Hi Amit. This whole story is fabricated and incorrect as we spoke about it in the WhatsApp-group together. Pity you are playing like this.

The expert did his job, as did we, exactly as we promised and with being completely clear and transparent about it. You said the expert was 1h20 at your place, your words. So 1.5 hours were charged. On our website you can find: "The minimum is 1 hour per man and above that we round off to the nearest half hour" (read it here: https://mrfix.nl/en/contact/rates/).

Your lack of reading is not our lack of transparency as we are super clear and transparent in every way.

Reviews without justice really hurt our business for what appears to be no reason at all.

Rated 5 out of 5 stars

Fast, secure

We went on internet to look for a handyman. ± 1hour later the guy was drilling at our office :)

March 4, 2024
Unprompted review
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Reply from MrFix

That's super fast! Happy to hear this Müjdat. Thanks for your review!

Rated 5 out of 5 stars

I had doubts but the guy working for my…

I had doubts but the guy working for my house is really good!
it is of course abit expensive but it is good quality work and trustworthy

March 5, 2024
Unprompted review
MrFix logo

Reply from MrFix

Glad to hear that the quality of the service from the expert has taken your doubts away. See you next time Milad!

Rated 1 out of 5 stars

Terrible service

Terrible service. More damage done than fixed. Huge bill for simple job.

February 23, 2024
Unprompted review
MrFix logo

Reply from MrFix

Hi DH, we are sorry to hear about your experience. Could you perhaps send a message in the designated groupchat so that we can assist you further as we do not have any information about which job this is concerning. The expert leaving you with more damage is unheard of, and if true, needs to be addressed immediately. Please contact us directly by phone, mail or WhatsApp to get this sorted out.

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