Mr Green Casino Reviews 4,501

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting delays and difficulties with withdrawals. Customers also encountered issues with the website, including games freezing, crashing, or displaying incorrect information, impacting game outcomes. The customer service was frequently described as unhelpful, unresponsive, and difficult to communicate with, often providing repetitive or uninformative answers. Additionally, many people expressed frustration with the refund process, finding it challenging to get their money back. The pricing structure and wagering requirements were also a common source of complaints, with customers expressing concerns about their clarity or finding them excessively high.

What people talk about most

Payment

People report negative experiences with payment, citing issues such as hidden fees, delayed withdrawals, and... See more

Website

Consumers find the website to be problematic. Many reviewers describe it as a scam, citing issues like hidden... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and frustrating... See more

Refund

Clients share negative opinions on refund. Many reviewers report significant delays in receiving their funds,... See more

Price

Customers had negative experiences with price, often describing the casino as greedy and a scam. Reviewers... See more

Based on these reviews

Rated 1 out of 5 stars

Absolutely disgusting customer service. Rude and even though they state 48/72 hours it's taken weeks to get a reply on more than 1 occasion. They closed the United Kingdoms site down and stole so many... See more

Rated 1 out of 5 stars

I wish I could give them zero . It’s totally scam I would say . I have deposited money and after some winning they restricted my account so I want play anymore . Tried to withdraw my funds and it’s... See more

Rated 1 out of 5 stars

Just a warning for those signing up - I did so via a targeted Facebook ad, but received the wrong (worse) welcome offer with ridiculous 20x wager requirements. Customer support refused to correct th... See more


Company details

  1. Casino
  2. Betting Agency
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

About Mr Green Casino

Written by the company

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Mr Green Ltd. is an online gambling company that offers Online Casino, Sportsbook, Live Casino, Bingo, and Keno. Mr Green Ltd is regulated by the MGA, Malta Gaming Authority in Malta. Mr Green is also licensed and holds gaming licenses in UK, Italy, as well as a casino license in Denmark and a Sportsbook license in Ireland. The head office of Mr Green is in Sliema, Malta.


Contact info

  • Tagliaferro Business Center,, SLM 1549, Sliema, Malta

  • mrgreen.com

1.4

Bad

TrustScore 1.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Despite the bad reviews I thought I’d…

Despite the bad reviews I thought I’d still give it a go as I seen people have won so thought they would just be angry they lost they’re money or something but I tried to make an account and I’m banned ???😂😂😂😂😂as soon as I’m in. when I’ve never even heard of mr green until today 😂Definatly a scam all I did was sign up 😂😂😂

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Price winning, in what world?

What happened?
i told your customer support, your bonanza game from BTG was lagging, every spin is 5-10 seconds to land, they would send it to the "tech department", no news yet.
if you completed a bonus on ELK games and is to fast to click "spin" for another bonus, the game crashes and gives you the "something went wrong" message, it then holds your money for up to 10 minutes before giving them back to your account.
on your front page, you are flexing pragmatic games, as if they were any good, they just make YOU the most money and have really bad RTP.

customer support - 0 stars
games - 0 stars
casino - 0 stars

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

I wish I could give them zero . It’s totally scam I would say . I have deposited money and after some winning they restricted my account so I want play anymore . Tried to withdraw my funds and it’s been 2 weeks no sign of funds into my bank account . Numerous emails and their online chat platform no helpful as they have same scripted reply all the time . No transaction proof no banking details etc .
Lodged my complain to MGA and eCogra now waiting what will be the outcome.
Avoid if you can

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

I’m serious

fast-gain .online helped me out i was totally lost after loosing so much to crypto investment good for nothing fraudulent company

August 8, 2025
Unprompted review
Rated 2 out of 5 stars

Terrible support

Almost impossible to win, asks for bonus since I never receive any promotions to start with and I lost quite some.

I am never the person who asks for a bonus, ever.

I get met by an absolutely terrible support who is sarcastic, patronising and rude.

Only positive on this site is the fast withdrawal speed, otherwise I would give 1 star.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

I played Midas 1 and 2 over 300 spins…

I played Midas 1 and 2 over 300 spins without a single bonus. Every time two scatters appeared, the game glitched and blocked the third. This looks like deliberate cheating.

I’ll stick to LeoVegas – at least they don’t steal players’ money so openly.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Wow! 5*

Wow! Won £28 from my 200 free spins, had to stake it 20x just did £1 spins got up to £200 and then did £2 spins.. withdrew £1050! No problems cleared same day! Great site

July 31, 2025
Unprompted review
Rated 3 out of 5 stars

If any experience i got from playing Mr…

If any experience i got from playing Mr Green shows me that there is much control through the username. I like the quick paying out, but I think Mr Green is more setup possibly for the Money Laundering group. That's why bonus spins are very very rare.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Iv been robbed here

Iv been robbed here. They took my money. Without play. Scam site. This stay well clear look at the reviews. They all speak for thereself.

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

This site is a SCAM do not invest any money with them! Just take everyone's word for it.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Discrimination against people from Ireland is their policy.

I have been a member of mrgreen.com for several years. I closed my account temporarily and endeavoured to reopen it recently. While they were happy enough to reopen the account to take my money, when it came my turn to take some money and withdraw, they are refusing to let me.

I was told I needed to verify my account again. I got an email with a list of the required documents and which types of documents were acceptable. I uploaded the requested documents and then heard no more. When I tried to get through to their so-called customer service, I was at first ignored. After the ridiculous and extremely irritating experience of trying to get past the bot (clearly designed to stop people trying to contact customer service at all), I was then put through to an agent who simply ignored me. I waited over 10 minutes without a single word from her. A few days later I tried again and this time the agent did speak to me, sort of. What, by the way, is the point of paying real people to respond to customers and then training them to behave like brainless robots? It's moronic, and that is a word I would also like to use to describe their agent. He told me at first that I needed to upload the proof of address document, which I not only had already done, but had already written in the chat, that I had done so. He then told me I hadn't uploaded it, even though it was only a matter of scrolling up the screen a few lines to see the document right there. When I finally persuaded him to do that and he saw that I had uploaded the document, he told me it was the wrong 'form', without any explanation as to what he meant. He then put up a list of types of documents I should use, one of which was a utility bill, the type I had uploaded. It clearly states on the website, in the email sent to me and in this agent's list, that a utility bill is acceptable, but the agent kept saying I needed to upload it again. Realising this agent hadn't the intelligence to deal with any kind of problem, I asked to speak to his administrator. It took me another 10 minutes to finally get him to put me onto his administrator, who proved just as robotic and insensitive as the agent. He simply kept telling me that I had to upload another document and only on my insistence finally told me that mrgreen.com discriminates against Irish people by accepting utility bills from everywhere else, but not from Ireland.

I have now uploaded another document, but I am not confident that they will accept it. This is clearly deliberate strategy to make it as difficult as possible for customers to withdraw.

Avoid mrgreen.com, if you actually want to withdraw winnings from time to time, and especially if you're from Ireland.

June 2, 2025
Unprompted review

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