Mr Green Casino Reviews 4,501

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting delays and difficulties with withdrawals. Customers also encountered issues with the website, including games freezing, crashing, or displaying incorrect information, impacting game outcomes. The customer service was frequently described as unhelpful, unresponsive, and difficult to communicate with, often providing repetitive or uninformative answers. Additionally, many people expressed frustration with the refund process, finding it challenging to get their money back. The pricing structure and wagering requirements were also a common source of complaints, with customers expressing concerns about their clarity or finding them excessively high.

What people talk about most

Payment

People report negative experiences with payment, citing issues such as hidden fees, delayed withdrawals, and... See more

Website

Consumers find the website to be problematic. Many reviewers describe it as a scam, citing issues like hidden... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and frustrating... See more

Refund

Clients share negative opinions on refund. Many reviewers report significant delays in receiving their funds,... See more

Price

Customers had negative experiences with price, often describing the casino as greedy and a scam. Reviewers... See more

Based on these reviews

Rated 1 out of 5 stars

Absolutely disgusting customer service. Rude and even though they state 48/72 hours it's taken weeks to get a reply on more than 1 occasion. They closed the United Kingdoms site down and stole so many... See more

Rated 1 out of 5 stars

I wish I could give them zero . It’s totally scam I would say . I have deposited money and after some winning they restricted my account so I want play anymore . Tried to withdraw my funds and it’s... See more

Rated 1 out of 5 stars

Just a warning for those signing up - I did so via a targeted Facebook ad, but received the wrong (worse) welcome offer with ridiculous 20x wager requirements. Customer support refused to correct th... See more


Company details

  1. Casino
  2. Betting Agency
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

About Mr Green Casino

Written by the company

Want to help other players? Check out our guide HERE, for more information about writing a useful and constructive review.

Mr Green Ltd. is an online gambling company that offers Online Casino, Sportsbook, Live Casino, Bingo, and Keno. Mr Green Ltd is regulated by the MGA, Malta Gaming Authority in Malta. Mr Green is also licensed and holds gaming licenses in UK, Italy, as well as a casino license in Denmark and a Sportsbook license in Ireland. The head office of Mr Green is in Sliema, Malta.


Contact info

  • Tagliaferro Business Center,, SLM 1549, Sliema, Malta

  • mrgreen.com

1.4

Bad

TrustScore 1.5 out of 5

5K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Logged in Spain and lost several…

Logged in Spain and lost several hundred pounds. Then I was told gaming in Spain was restricted and I shouldn't have accessed the website...but no refund of stakes. I've played on site in UK for several years and won absolutely nothing of any worth. Depositing £500 a week some weeks for months with no return at all. I'm glad they're closing down in UK as they're unscrupulous and conning with no regard to safer gambling requirements.

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting company

Absolutely disgusting company. Let me open an account deposit £300 and play half of it then kick me out of the game I’m playing and not let me log back in spoke to customer chat and said because I have a William hill account I can’t have one with them and they are closing my account. I said ok are going to refund my deposit and you’ve basically stolen £140 from me when I shouldn’t have been able to open an account at all. They’ve refused and just refunded what was let in my balance. I’ve forwarded it to the gambling commission and the ADR provider for investigation. Is advise anybody else having issues with them to do the same!!

August 2, 2024
Unprompted review
Rated 1 out of 5 stars

Good people I respectfully request you…

Good people I respectfully request you do not play online electronic games of any kind they will totally destroy your personal life as well as your familiar one they will give you a chocolate after which they will take you 20000 times. Avoid as much as this Mister Green casino is a mockery a spike a first class scam keep your saved money in your pocket.

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

This site is just real talk bulls###.

This site is just real talk bulls###.

1. When you win some money you have to verify before cashing out??!?

2. I played blackjack when i decided to go all in with 350 dollars and my dealer went laughing before getting BlackJack same round. (Video Proof)

3. Your account gets blocked when winning to much.

All of All This site is full scam and please for god sake don't lose all your money like me this is bullsh##!

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at ALL COSTS!

Avoid at ALL COSTS!
They have been holding my winnings and my money for 7 weeks! Firstly they closed my William hill and I can still play on their site, then I lost a lot but I can still deposit and play, once I made a win, they soon blocked my account and not returning my money. 7 weeks gone still waiting! Heard NOTHING from them. Bunch of thieves!

UPDATE! 4 months gone still haven’t received my withdrawal and heard nothing from what they call relevant team, this is scam and I’ve been treated unfairly!

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

all hail Great leader Kim Jong un

mr-green hailer big strong Kim Jong un+10000 credit score!?!?!?! Mine penge blev ikke udbetalt til mig men china StAtE+10000 credit!?!?!?!?!?!?!?!?! Mr Green overall +100000 credit sc0re!!!!!!!!!!!!!

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

Customer service is appalling

Customer service is appalling, wait for 20 minutes before they chat back to you, stay away from this company then you don’t have to experience the hell they put you through

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! Joined and won £270 soon as I won my account got blocked, I have sent all documents, ect and still haven’t received my money, can’t get into my account and customer service haven’t a clue as to what they’re doing. Shocking casino avoid at all cost

April 8, 2024
Unprompted review
Rated 1 out of 5 stars

Right we're do I start ......First of…

Right we're do I start ......First of all I signed up to this scamming casino app a few days ago .l never got my bonus spins .plus I bet 3x20 pounds deposits which I played with and never had no bonuses or free spins absolutely shocking. Then when I went to deposit again my account was blocked ....l asked why I'm blocked they told me I self excluded from one of there parent casino apps .so yes that's fine but why take my 60 pounds when they must of known this when I signed up with them ....The women on line was v rude with her comments regarding why can't I have my money back she said no fullstop .That's the way it goes ...Really ??.So how many other people have been scammed I've kept relevant emails and online chat regarding this matter and will be taking this further. Its not abt the money its abt the company and there staff v rude indeed ..ln a nutshell please please don't use the casino app I Promise you will regret it bigtime .....

April 4, 2024
Unprompted review
Rated 1 out of 5 stars

You never ever win anything

You never ever win anything. bonuses never activate. Don’t waste your time or money on this scam site. It used to be good and fair but not anymore.

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

Same as everyone on this site

Same as everyone on this site, let me join, deposit , they let me play then shut down due to their sister site, they are holding MY money and state will manually send back to my account! I have given them 🆔 and can not email, can only do a chat. And they keep fobbing me off saying they will send my money and to be assured. 7 days now however 7 secs to accept my money and then close account! I strongly advise to report to the gambling commissioners. Unfairly dealt with and holding funds that I worked for.

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost. Better to give £ to the homeless

Guys back a while I won a total of 80,000 gbp and they blocked my account requesting further identification which I provided over and over again however they kept delaying my withdrawal of 80,000 gbp. The funny thing is that they’d let me play with those funds that were pending withdrawal ( waiting for identification which I provided again n again) but wouldn’t let me withdraw. In the end I gave up, slowly gave it back to them which is what they were hoping anyway. Not a genuine casino site. I have screenshots to prove everything

April 2, 2023
Unprompted review
Rated 1 out of 5 stars

Lately I’ve tried to make a couple of…

Lately I’ve tried to make a couple of small withdrawals in the same manner as I have made several successful ones with no issues whatsoever but the last two I’ve been trying to make it. It says my withdraw is approved, but due to technical difficulties it was returned back to my player account. They say try again later the first time I tried probably 20 times to make that withdrawal and it kept saying the same thing and they never ever got back to me like they said they would once they figured out the issue issue and I end up playing it all and losing it surprise . so again 4 or 5 days later making another withdrawal and I didn’t receive a message of any type saying that there was any problems but it was taking a little longer than it usually takes so I just checked in with customer service to see that everything was OK and then boom. What did they say? Oh we’re having technical difficulties again and I get the same exact message that I did the time before but only once I messaged them so I do believe that they are doing this intentionally because of possibly a review that I gave them that wasn’t so good in which case it would be ethically wrong in my opinion.

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

Cheaters

after a few withdrawals and you are winning, they will randomly lock you out of your account in the middle of play, made me lose a BJ hand as they logged me out before i could hit on an 11 vs 5, also wont let you log back in as they IP ban you so you have to use VPN to get money back

March 13, 2024
Unprompted review
Rated 2 out of 5 stars

How to be improved

Thus could be better but i am being generous and i am giving 2 stars luckily not 0 because this thing absolutely sucks and doesn’t work properly so if it could be improved then it would get a better review so improve yourselves and then you could get a better rating and every user will like you but overall i cannot say much this

March 12, 2024
Unprompted review

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