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MrLender.com Reviews 14,851

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,298 reviews, reviewers overwhelmingly had a great experience with this company, often praising the staff for their supportive and understanding approach. Customers highlight the excellent customer service, noting the professionalism and capability of the team in handling applications and queries. The service is frequently described as fast, efficient, and user-friendly, with many appreciating the quick decision-making and rapid fund transfers. People also found the application process easy to navigate, even for those with bad credit, and valued the clear communication regarding payment options. However, some customers also noted issues with the payment system, specifically being unable to sign in to pay off loans early. A few other people also felt that the company's response to missed payments was overly aggressive, with numerous texts and emails about additional daily interest.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed, efficiency, and helpfulness,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, understanding, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick, easy,... See more

Payment

Reviewers highlight positive aspects of payment, noting that funds are often received quickly after approval,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really sorry for inconvenience for Mr Lender.... But life is tough give u challenges everyday...... I got mine I terminal/permanent sick but it take time to fixing ..... MR Lender give... See more

Company replied

Rated 5 out of 5 stars

Ellisa was fantastic, really patient, kind, trustworthy and professional. My circumstances needed tailoring and over the course of a couple of days I received my loan. Please be honest in your applica... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing assistance today! I was only waiting for a rep to answer for about 2-3 minutes, then I got through to KAYA, she was so helpful and efficient. She was understanding and kind and re... See more

Company replied

Rated 5 out of 5 stars

I had a series of events out of my control I lost my daughter to heart failure last year and my partner has been in hospital since last year This caused streams of financial and other documents... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

MrLender.com is a leading UK-based short-term credit provider


Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Needed urgent repair to my car needed…

Needed urgent repair to my car needed money quickly. Very quick decision and funds transferred within 1 hour no hassle and car fixed same day, repayments reasonable.Thank you Mr Lender.

May 2, 2026
Unprompted review
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Reply from MrLender.com

Hi Annette,

Thank you for rating Mr Lender 5 stars!

It's great to hear you have been so happy with the service provided by Mr Lender.

Thank you for your feedback, it's greatly appreciated!

Rated 5 out of 5 stars

Very quick and easy to apply

Very quick and easy to apply. Funds sent within a hour and nice you have the option of just paying interest first month to give you a bit if breathing space.

May 1, 2026
Unprompted review
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Reply from MrLender.com

Hello,

Thank you for your 5 star review!

It's great to hear your feedback.

Rated 5 out of 5 stars

Was quick and easy very perfessional…

Was quick and easy very perfessional great service woud recommend

May 1, 2026
Unprompted review
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Reply from MrLender.com

Hi Mark,

Thank you for rating us 5 stars!

It's great to hear you would recommend Mr Lender to others.

Rated 5 out of 5 stars

5* service all round

Used them a few times for some emergency unexpected bills, they’re always friendly, professional and understanding that sometimes we all need a helping hand. Thank you MrLender

May 1, 2026
Unprompted review
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Reply from MrLender.com

Hi Sarah,

Thank you for your 5 star review!

It's great to hear you have found Mr Lender to be so understanding and professional.

Thank you for taking the time to leave us your feedback, it's greatly appreciated!

Rated 5 out of 5 stars

Mr Lender.com is the best loan lender…

Mr Lender.com is the best loan lender in the United Kingdom. I recommend and Thank you so much Mr.Lender. I did everything online and confirmed all details online quickly and simply. This is my third time. I did three loans. Not same time. Different time. Small process and quality of service. Thank you so much MrLender.

April 30, 2026
Unprompted review
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Reply from MrLender.com

Hi Kumarika,

Thank you for rating us 5 stars!

We are very glad to hear you would recommend Mr Lender to others and have been so happy with the service provided.

We greatly appreciate you taking the time to leave us your feedback, thank you!

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE, will never ever recommend. Total lack of empathy and very intrusive.

April 30, 2026
Unprompted review
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Reply from MrLender.com

Hello

We are sorry to read of your one-star review.

Here at Mr Lender we aim to provide the highest standards of customer service to all of our customers and we are committed to providing a clear, trustworthy service at all times. We would like to apologise that on this occasion you feel this standard has not been met and appreciate the feedback you have provided.

We are unable to discuss your account on a public forum such as Trust Pilot. Therefore, we politely ask that should you wish to discuss your dissatisfaction further to please contact Mr Lender directly.

Thank you.

Rated 5 out of 5 stars

Easiest application ever…

I found it very easy to apply for the loan and I'm not tech savvy and I was really surprised how quickly you helped me thank you very much.

April 30, 2026
Unprompted review
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Reply from MrLender.com

Hi Laura,

Thank you for your 5 star review!

We are glad to hear you have been so happy with the service provided by Mr Lender.

Thank you!

Rated 5 out of 5 stars

Great experience with this lender

Great experience with this lender - all done very swiftly and professionally. Recommended.

April 30, 2026
Unprompted review
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Reply from MrLender.com

Hi Paul,

Thank you for rating Mr Lender 5 stars!

It's great to hear your feedback, thank you.

Rated 5 out of 5 stars

Fast

Fast, reliable and effective I would choose them again and again

April 30, 2026
Unprompted review
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Reply from MrLender.com

Hi Sean,

Thank you for your 5 star rating!

Rated 5 out of 5 stars

IM SO THANKFUL! They help you to lend and also they make sure you have the capability to pay.

My experience with Mr Lender has been excellent. The loan process was straightforward, transparent, and handled with professionalism. They take responsible lending seriously by assessing affordability and ensuring customers can comfortably manage repayments.

Communication was clear throughout, and the support team was helpful whenever I needed guidance. I appreciate their commitment to responsible lending and customer care. I would confidently recommend Mr Lender to anyone looking for a reliable short‑term lending service

April 29, 2026
Unprompted review
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Reply from MrLender.com

Hi Feil,

Thank you for rating us 5 stars!

It's great to hear you have found Mr Lender to be so transparent and professional.

We are very happy to hear you would recommend our service to others.

Thank you for taking the time to leave us your kind feedback, we greatly appreciate it!

Rated 5 out of 5 stars

5 star experience for me

5 star experience for me. Was able to pay early and avoided all the interest rates. A big thank you to the staff called Star. Beautiful name for a beautiful personality and attitude over the phone. She was patient and explained articulately. She was really pleasant.

April 29, 2026
Unprompted review
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Reply from MrLender.com

Hi Anita,

Thank you for your 5 star review!

It's great to hear you have been so happy with the service provided by Star. We will ensure she receives your kind feedback.

Thank you for taking the time to leave us your review, it's greatly appreciated!

Rated 5 out of 5 stars

Extremely helpful underwriters

Yesterday I found the customer care team genuinely professional and very capable at handling my application.
It was a process of submitting my last eight payslips.
I found the whole application easy enough and my application was approved.
I understand fully that the interest rate is what it is and plan to repay my loan & interest in full. I'm grateful for the user friendly application.
I would recommend their services.

Ronald

April 27, 2026
Unprompted review
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Reply from MrLender.com

Hello,

Thank you for your 5 star rating!

It's great to hear you have been happy with the service provided by Mr Lender and have found the team to be so professional.

We are very pleased to know that you would recommend Mr Lender to others.

We greatly appreciate you taking the time to leave us your kind review, thank you!

Rated 5 out of 5 stars

Very good and easy to apply

Always helped when needed compared to other companies and even helped out correcting the loan which was very surprising normally that happens have to do the whole loan again not with Mr.lender 😁

April 26, 2026
Unprompted review
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Reply from MrLender.com

HI Corey,

Thank you for rating Mr Lender 5 stars!

It's great to hear you have been so happy with the service provided by us.

We appreciate you taking the time to leave Mr Lender your feedback, thank you!

Rated 5 out of 5 stars

Customer service was really good

Customer service was really good , site was really straightforward to use as well . They did do a phone call to ask a few questions but other than that no issues

April 25, 2026
Unprompted review
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Reply from MrLender.com

Hi Shannon,

Thank you for your 5 star review!

We greatly appreciate your feedback, thank you.

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