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Rated 3 out of 5 stars

Honest review. They do pay out. Takes longer than your mainstream bookies. My only issue is the website and app are terrible. Log you out every few seconds. Doesn’t load, really slow this reaso... See more

Rated 1 out of 5 stars

Terrible website, looks like it was made by an amateur about 20 years ago. Awful jpeg of a poker chip with white edges spins on the screen, giving an incredibly amateurish vibe. Also, you are c... See more

Rated 1 out of 5 stars

Run a mile from this site huge headache all round. Terrible slow dysfunctional website. They choose when you can play at Mr Play buffering the website so you cant place a bet the majority of the time,... See more

Rated 1 out of 5 stars

I've had £650 in my account since 24th November my bank keeps declining my money but when it bounces back to mr ripoff it doesn't even show so I can add another card I've been on this site for 2 yea... See more

Company details

  1. Online Casino or Bookmaker

Information provided by various external sources

mr.play is the ideal online casino to have a fun time playing casino games such as slots, roulette and blackjack while enjoying huge bonuses and more.


Contact info

1.8

Poor

TrustScore 2 out of 5

493 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Biggest win out of £100 staked was £6

Biggest win out of £100 staked was £6. Again should have read the reviews. This site is unbelievably predictable at losing. Got the bonus on fishing frenzy and won £0. Never known it. Then you read it’s connected to Malta and question the authenticity of the casino. Don’t waste your money. Stay off.

February 11, 2024
Unprompted review
Rated 1 out of 5 stars

Give up betting before using this lot!

I wish I had read the reviews of this company before signing up! They take a % on all deposits and withdrawals and won't let you withdraw until you have uploaded every bit of personal data in unlikely photographs, each being rejected for spurious reasons. Literally no other site does any of these things to their customers. I wonder if I will ever get my winnings from them.

November 12, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague this site and…

Avoid like the plague this site and there network sites are on the edge of being fraudulent. Never known so little payouts. Game interruptions. Logs you out all the time. They flood you with emails about offers everyday but you’ll never win of them. Safer gambling is a joke. And to top it off after months of spending thousands with minimal if not any withdrawals they will close your account because one the accounts was linked to an account that was self excluded 6 months ago. Shame they didn’t close it on day 1. Don’t be a clown like me.

December 5, 2023
Unprompted review
Rated 1 out of 5 stars

Where do I start...I played for weeks…

Where do I start...I played for weeks no problems and finally I won. Or did I?
As my withdrawl is still processing since 26th October on 27th October they wrote to me saying all documents ID a.d everything they needed was verified and all was good to go.

Today I get live chat asking me to verify documents again. I sent over SS of the chat I had on 27th saying everything verified then they come back with another excuse.
What's worse is they charging me £10.74 to withdrawl and its been 8 days processing.

Once I'm paid I will delete account and never use again.
Live chat pointless they tell you everyday they will email you back since this withdrawl I had 0 emails.

Take your money elsewhere and don't fund this place unless you want to wait weeks possibly years for a payout

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

To be fair to them..... no I haven't got anything

On the plus side, Live Chat is answered promptly (not that they'll be able to help you with much) and my withdrawal was eventually honoured (after 8 days), but I found many issues with this book.

The biggest annoyance was the withdrawal process. I don't have an issue with providing verification documents, but to request a photo of you holding your ID AND bank card is ludicrous and just gives them an excuse to reject your documents for being 'blurry' or 'low quality'. Not that they will bother to tell you this until you chase them - the documents are simply removed from the portal. It's hard to come to any other conclusion than they are trying to make it as difficult as possible to withdraw any of your money.

And you'll be lucky to have any money to withdraw in the first place. Not only are the sportsbook odds terrible, you are charged to deposit AND withdraw and can only withdraw in whole £'s, so say you have £29.99 in your account you'll lose £1.99 of that. I actually had a small bet in the casino to take my balance slightly over £30 on the basis that I would have lost the money anyway.

Speaking of the casino I'd had a win on some free spins, but immediately gave up on the WR on realising they were taking real cash rather than the bonus balance. I also did not receive one matched sportsbook offer - which was slightly misleading when it specifically referred to 'today's offer'.

As others have said, the website is terrible. Aside from the performance, you will frequently be directed to 'Error! Page not found', or a bonus link bearing the legend 'UNDEFINED'. Surely all those deposit fees could go towards some beta testing?

It is hard to see how this book will last long when there are so many better places to go.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

To be hounest don’t know what all the…

To be hounest don’t know what all the negative comments are about I deposited 20 pound and won 300 withdrawn they requested documents I submitted what they required at the withdrawal time took less then 24hours great bonus pay outs overall a brilliant casino 10/10

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

So far so good not sure why all the…

So far so good not sure why all the negative reviews sounds like sore losers to me opened an account yesterday withdrawn £1950 in my bank the next day and I’ve got 2 other withdrawals pending for £250 and £150 will update when I receive customer service is brilliant a good site all round

September 19, 2023
Unprompted review

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