This is my second review thanking Mr Pottery. I very stupidly did not check the postcode on my order which l think FB somehow changed. This resulted in my order not being delivered. I spoke to Mike an... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent company to deal with. My latest order has arrived. On time, the cereal bowls are in brilliant condition, well packed as always . Thankyou Mike your service is without fault xxx
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I chose Mr Pottery because I liked how the items were graded with what sounded like an honest explanation. This was enhanced by the option of returning and I was prepared to pay more for these featur... See more
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From order to delivery4 days, ordered on a Friday and delivered on Tuesday. Beautifully packaged and secure, and so pleased that I remembered there was someone who sold oddments of China and then find... See more
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Company details
Written by the company
We are one of the UK's leading china matching and replacement services for discontinued tableware, in china, pottery and stoneware. We deal in all makes of retired china and are specialists in Denby Pottery, Hornsea, Johnson Brothers, Poole Pottery and Royal Doulton of which we carry large stocks. If your tableware has been discontinued, then we can help to find replacements for you. We charge NO SEARCH FEE and NO REGISTRATION FEE. We ship worldwide and are often complimented on our environmentally friendly packaging and speed of shipping, ensuring no breakages door to door, whether you are next door to us in Dorset, UK or thousands of miles away in Abu Dhabi, UAE. So whether you are seeking replacement tea cups for your Adams tea set or dinner plates for your Wedgwood dinner service, check out our website to see if we have your missing pieces in stock, and if we don't, simply register to be notified when we do! We look forward to helping you complete your tableware collection.
Contact info
34 Coventry Close, BH213UP, Wimborne, United Kingdom
- 0800 772 3428
- emailus@mrpottery.co.uk
- mrpottery.co.uk
4.9
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant service
December 30, 2025
Reply from MrPottery
Hello. Thank you so much for your 5* review and kind comments. Please do get in touch if we can help again. Best regards, The MrPottery Team.
A complete china dinner service
After Christmas I found that one of my china coffee saucers had developed a crack. After searching the web I discovered that Mr Pottery had the exact replacement. I was able to order easily online and my saucer was delivered within a week despite the holidays.
December 29, 2025
Reply from MrPottery
Hello again. Thank you for your 5* review. That's very kind. We are delighted you were able to source your replacement china coffee saucer through MrPottery. Please do not hesitate to get in touch if we can help you find any further replacements. Best regards, The MrPottery Team
Perfect replacement for disaster on…
Perfect replacement for disaster on Christmas Day breaking 6 of my favourite dishes from my dinner set.. a perfect match at a very reasonable price… thank you ..
December 25, 2025
Reply from MrPottery
Hello again. Sorry to hear about your Christmas china breakages. However, we are delighted we were able to help with replacement dishes for you. Please do not hesitate to get in touch if we can help again in the future. Best regards, The MrPottery Team.
Wrong item received initially so I…
Wrong item received initially so I reordered the one I wanted. When I contacted them they were quick to reply. They reimbursed me for the first order and advised me to keep it. The second order came without any problem.
I am so impressed with their customer service I will definitely order from them again.
December 3, 2025
Reply from MrPottery
Hello Shirley. Thank you for your 5* review, especially under the circumstances. Mistakes do occasionally happen, but we will always do our best to put things rights. Please do not hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello again. Thank you for your 5* review for our replacement china shop. That's very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Excellent service.
November 28, 2025
Reply from MrPottery
Hello Lestyn. Thank you for your 5* review. That's very kind. Please get in touch if we can help further. Best regards, The MrPottery Team.
Great addition to my range
Great addition to my range, which I’ve had for the last 40 years
December 2, 2025
Reply from MrPottery
Hello Tim. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Good condition and packed very well.
December 2, 2025
Reply from MrPottery
Hello again. Thank you for your 5* review for our UK china replacement service. We really appreciate it. Please get in touch if we can help again in the future. Best regards, The MrPottery Team.
Another great piece of pottery
Another great piece of pottery.
It’s marvellous I can still purchase the Denby set I first gave to my parents in 1992!
It came in the allotted time frame and was well protected against breakages.
November 30, 2025
Reply from MrPottery
Hello again. Thank you for taking the time to give us a 5* review and such great feedback. If we can help you find any more replacement Denby Pottery, please get in touch. Best regards, The MrPottery Team.
Very good and efficient service
November 22, 2025
Reply from MrPottery
Hello Carmel. Thank you for your 5* review. That's really kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Received with thanks for promo delivery.
November 23, 2025
Reply from MrPottery
Hello Kathryn. Thank you for your 5* review. That's very kind. Please do get in touch if we can help again. Best Regards, The MrPottery Team.
Oval Platter
The object is exactly what I envisaged. Quick reaction and dispatch. Regular advise re the journey of the object. Customer service: great. It's a pity that UK is not part of EU anymore: import duties and VAT
November 21, 2025
Reply from MrPottery
Hello Peter. Thank you for taking the time to give us a 5* review and such great feedback. That's very kind. Please do not hesitate to get in touch if we can help again. Best regards, The MrPottery Team .
Great customer service
What a lovely company to deal with. Easy to order and kind attention to detail. Emailing Mike with a query I had was answered immediately. Thank you to all concerned with my order.
November 24, 2025
Reply from MrPottery
Hello Christine. Thank you so much for taking the time to give us such a great 5* review and kind feedback. That's lovely to hear. Please don't hesitate to reach out if we can help again in the future. Best regards, The MrPottery Team.
You let me know just what was…
You let me know just what was happening,most companies bony keep in touch
November 24, 2025
Reply from MrPottery
Hello again. Thank you for your 5* review and kind feedback. Please do not hesitate to get in touch if we can help further. Best regards, The MrPottery Team.
Amazing service and a speedy delivery
Amazing service and a speedy delivery , can highly recommend
November 23, 2025
Reply from MrPottery
Hello Jane. Thank you very much for your 5* review. That's very kind. Please do not hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Andelka. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Easy to order
Easy to order . Found just what I wanted. Items packed carefully and arrived on date stated. Very pleased with my purchases.
November 1, 2025
Reply from MrPottery
Hello David. Thank you for your 5* review and kind feedback. That's very kind. Please do not hesitate to get in touch if can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello again. Thank you so much for your 5* review. That's very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.
A great range of china and pottery
A great range of china and pottery. Found a piece, I been looking for a long time. Quick delivery and securely packaged.
November 6, 2025
Reply from MrPottery
Hello Tina. Thank you for your 5* review and kind feedback. We really appreciate it. Please get in touch if we can help again. Best regards, The MrPottery Team.
Perfect condition
The plate I ordered was in perfect condition. It was extremely well packaged and arrived in good time
November 5, 2025
Reply from MrPottery
Hello Philippa. Thank you for your 5* review. That's very kind. Please do not hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
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