MrPottery Reviews 3,576

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items are exactly as described, sometimes even exceeding expectations, and arrive in perfect condition. The service is frequently highlighted as outstanding, with many appreciating the ease of ordering, prompt communication, and the company's ability to provide replacements for discontinued or vintage items. People also commend the efficient and quick delivery service, along with the exceptional care taken in packaging to ensure items arrive safely. However, some customers experienced issues with delivery, including one instance where an order was not delivered due to an incorrect postcode, and another where a wrong item was initially received. While these situations were resolved, they represent occasional challenges in an otherwise smooth process.

What people talk about most

Product

Customers had positive experiences with product. Reviewers were delighted to find exactly what they were... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the prompt and fast... See more

Quality

Consumers find quality to be positive. Reviewers consistently praise the excellent condition of items, often... See more

Service

Customers consistently note positive experiences with service. Many reviewers describe the service as... See more

Order

Users describe positive interactions with order. Customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second review thanking Mr Pottery. I very stupidly did not check the postcode on my order which l think FB somehow changed. This resulted in my order not being delivered. I spoke to Mike an... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with. My latest order has arrived. On time, the cereal bowls are in brilliant condition, well packed as always . Thankyou Mike your service is without fault xxx

Company replied

Rated 5 out of 5 stars

I chose Mr Pottery because I liked how the items were graded with what sounded like an honest explanation. This was enhanced by the option of returning and I was prepared to pay more for these featur... See more

Company replied

Rated 5 out of 5 stars

From order to delivery4 days, ordered on a Friday and delivered on Tuesday. Beautifully packaged and secure, and so pleased that I remembered there was someone who sold oddments of China and then find... See more

Company replied


Company details

  1. Chinaware Store
  2. Home Goods Store
  3. Kitchen Supply Store
  4. Pottery Store
  5. Second Hand Store

Written by the company

We are one of the UK's leading china matching and replacement services for discontinued tableware, in china, pottery and stoneware. We deal in all makes of retired china and are specialists in Denby Pottery, Hornsea, Johnson Brothers, Poole Pottery and Royal Doulton of which we carry large stocks. If your tableware has been discontinued, then we can help to find replacements for you. We charge NO SEARCH FEE and NO REGISTRATION FEE. We ship worldwide and are often complimented on our environmentally friendly packaging and speed of shipping, ensuring no breakages door to door, whether you are next door to us in Dorset, UK or thousands of miles away in Abu Dhabi, UAE. So whether you are seeking replacement tea cups for your Adams tea set or dinner plates for your Wedgwood dinner service, check out our website to see if we have your missing pieces in stock, and if we don't, simply register to be notified when we do! We look forward to helping you complete your tableware collection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Items arrived in excellent condition.

Items arrived in excellent condition.
Great value for a hard to find item.

July 12, 2025
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Reply from MrPottery

Hello Matt. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Order fulfilled no problems!

Condition of items - excellent as stated there were no problems everything was spot on

July 11, 2025
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Reply from MrPottery

Hello Teresa. Thank you so much for your 5* review. That's very kind. Please do let us know if we can help again in the future. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Time and attention

I was very impressed with the time and attention I received in making sure that the Poole Pottery cup that I was buying was the exact colour to complete my set. I would definitely look to buy from MrPottery again. Many thanks

July 9, 2025
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Reply from MrPottery

Hello Hilary. Thank you for your 5* review and kind feedback. That's great to hear. Please get in touch if we can help you find any more replacement Poole Pottery. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Just what I wanted

July 10, 2025
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Reply from MrPottery

Hello Peter. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Arrived in perfect condition no…

Arrived in perfect condition no breakages

July 8, 2025
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Reply from MrPottery

Hello Berna. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.

Rated 3 out of 5 stars

The products were excellent but…

The products were excellent but despatch from your premises was slow by today's standards resulting in slow delivery time.

July 1, 2025
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Reply from MrPottery

Hello again. Thank you for your review and again for your order. We are sorry that you feel your delivery was slow. On checking the history I can see that it arrived within 6 working days including 2 days in transit. We are a small family business, not Amazon, and make no secret of that. For full details of our delivery options and estimated processing time please see: -

https://mrpottery.co.uk/pages/delivery-information

Please let us know if we can help again in. the future.

Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Fantastic and such rapid service

Fantastic and such rapid service, beautiful item, packed superbly so not to get damaged

June 7, 2025
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Reply from MrPottery

Hello Nick. Thank you very much for your 5* review and kind feedback. Do get in touch if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars
MrPottery logo

Reply from MrPottery

Hello Dianne. Thank you for your 5* review for our discontinued china store. Please do get in touch if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Wedgewood Hathaway Tureen Lid

Excellent,helpful communication. Beautiful Hathaway Tureen Lid. Super packaging, postage and fast delivery.
Delighted. 5*

June 9, 2025
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Reply from MrPottery

Hello. Thank you so much for your 5* review. We are delighted you were able to source your replacement Wedgwood lid with MrPottery. Please get in touch if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Easy to use web site.

I have used MR POTTERY before,have always been satisfied with there service,easy to use web site that’s great for me as I’m 80 in a few months,the easier the better.thank you.

June 9, 2025
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Reply from MrPottery

Hello again. Thank you so much for your 5* review and continued business. We really appreciate both. Please get in touch if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

The coffee cup I ordered came well…

The coffee cup I ordered came well wrapped and was delivered safely

June 9, 2025
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Reply from MrPottery

Hello Karen. Thank you for your 5* review. That's really kind. Please let us know if we can help again in the future. Best regards The MrPottery Team.

Rated 5 out of 5 stars

Just what I had hoped for

Just what I had hoped for. Well packed too.

June 4, 2025
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Reply from MrPottery

Hello Tony. Thank you very much for your 5* review. That's very kind. Do let us know if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Arrived on time and beautifully…Tea cups

Arrived on time and beautifully wrapped.
Would use again.

June 10, 2025
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Reply from MrPottery

Hello again. Thank you very much for your 5* review. We really appreciate it. Please get in touch if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Excellent service

Ordered a dining plate to replace a broken one. The plate was exactly as described and arrived really quickly. Would definitely order from Mr Pottery again.

May 26, 2025
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Reply from MrPottery

Hello again. Thank you so much for your 5* review. We are delighted you found your replacement plate with MrPottery. Please reach out if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Just what I wanted

Just what I wanted; speedy service

May 31, 2025
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Reply from MrPottery

Hello Abigail. Thank you very much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Very friendly and useful advice for all…

Very friendly and useful advice for all your vintage pottery needs!

May 28, 2025
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Reply from MrPottery

Hello again. Thank you very much for your 5* review. That's very kind. Please let us know if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

Despatched quickly

Despatched quickly. Wrapped very carefully and received safely.
The item was as described, maybe even better than described .

May 8, 2025
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Reply from MrPottery

Hello Deborah. Thank you for your 5* review. That's really very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

MrPottery is always my first Port of Call!

I am a returning customer, and I ordered items from MrPottery last year. Their grading of their items for sale are accurate, authentic and reassuring, and at great value for money!
Packaging and delivery are also excellent, within a couple of days!
Their website gives me the wonderful opportunity to own beautiful pieces of discontinued stoneware or fine China at incredibly reasonable prices, from the finest pottery companies in the world, many now sadly long gone!
So, in a sense, I am owning beautiful pieces of history, made possible by MrPottery! Thank you!

May 24, 2025
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Reply from MrPottery

Thank you so much for your wonderful review and continued business. Please do let us know if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

A very efficient service and I am…

A very efficient service and I am delighted with my purchase,

May 18, 2025
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Reply from MrPottery

Hello Anne. Thank you so much for your 5* review. That's very kind. Please do let us know if we can help again. Best regards, The MrPottery Team.

Rated 5 out of 5 stars

So fast?

So fast! And exactly right.

May 23, 2025
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Reply from MrPottery

Hello Ann. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.

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