I love the brow pencil. Makes perfect smooth brow hair lines to fill in brows. I live in the US so took a few weeks to receive product but well worth the wait. Custom service was immediate and outstan... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have used these products before, but have decided to return to them after using other products. Have used regularly for the past week and noticed an improvement in my skin already. My parcel wasn't... See more
Company replied
I have purchased from Mrs Ritchie time and time again now. Whilst I come to the site knowing what I’m purchasing, the team’s expertise and knowledge of the best brands is evident from the choi... See more
Company replied
I specifically selected mrs-ritchie.com because their marketing states free samples with your purchase and no samples where given. Update 16/05/2024 Mrs -Rithchie was responsive as per below and I... See more
Company replied
Company details
Written by the company
Expert skincare, Personalised service. A one-stop beauty shop with results driven, active skincare products created and recommended by experts who believe in healthy habits, not quick fixes. Mrs Ritchie is a people first skincare company bringing together exceptional customer service, skin expertise and exceptional products to empower people to look and feel their best.
Contact info
Larchwood, LS14 3BN, Leeds, United Kingdom
- 0800 2118491
- customercare@mrs-ritchie.com
- mrs-ritchie.com
People also looked at
Helen and her team treasure their…
Helen and her team treasure their returning customers very much.
February 9, 2023
Reply from mrs-ritchie.com
You are so kind. I do treasure my clients so it's so lovely to hear you say this. Thank you Idris. x
Excellent customer service
Great selection of products and excellent customer service
December 1, 2022
Reply from mrs-ritchie.com
Thank you for sharing Stephanie. Chuffed to pieces to read this 😊
Excellent service and advise
Excellent service and advise. Helen spent a long time with me going over my skin concerns and the best way to address them over time. She recommended some quality products to start with, then others that could be added later on. She answered all my questions and was a joy to chat with.
September 20, 2022
Reply from mrs-ritchie.com
It was a joy chatting with you too. And great to hear how your skin is loving the products. Thank you for sharing Melinda
Reply from mrs-ritchie.com
Thank you Winnie for sharing. So happy to help you. Always.
Reply from mrs-ritchie.com
Thank you for sharing. So kind of you 😊
Reply from mrs-ritchie.com
Beth thank you for your kind words. Great you love the selection. 😊
Always fast delivery and excellent…
Always fast delivery and excellent customer service and products.
July 21, 2022
Reply from mrs-ritchie.com
Vania thank you for sharing. Means so much. I’m so happy to have helped you over the years.🙏🤩
Reply from mrs-ritchie.com
Justine thank you. Means so much to receive your message.. As soon as those samples arrive I’ll be sure to send them out to you. I’ll be in touch. Helen
My favourite skincare discovery
May 2, 2022
Reply from mrs-ritchie.com
Thank you Georgia. So happy to help you. 😊
Very very disappointed to have to deal…
Very very disappointed to have to deal many times for issues like being sent expired or nearly expired products; being offered other brands while the products I have already bought are not in stock; being sent the old cheaper version of a product while I have paid for the new, more expensive version. Many online selling laws are breached. Avoid buying from Mrs Ritchie
April 22, 2022
Reply from mrs-ritchie.com
Thank you for your review. I am so sorry that you have had troubles with your two last orders.
This is never the experience I want my customers to have. I strive for excellence in the products and service we offer.
I am sorry one of your items was not available when you ordered. I offered an alternative as speed might have been important to you. During lockdown there were delays in shipping time from Australia. We constantly replenish our stock to ensure we have the latest but sometimes we can be caught short on stock of low frequency items or experience unusual circumstances due to the distance. I can only apologise for the inconvenience that the wait caused.
I am sorry that on your recent order your kit bottles inside still have the original labels. This is stock we have received while the old labels are being phased out by the brand owner. The formulas are the same as the full sizes with the new labelled branding.
I really appreciate the feedback. I am looking at ways to minimise the shipping time from Australia. I’m also introducing promotions like our recent one to help with the price increases we are now incurring.
I am more than happy to send you a kit with new labels when they come into stock. Just drop me a reply to my email. Please let me know if you need further help for me to resolve your experience.
Reply from mrs-ritchie.com
Thank you Michelle. I really appreciate you choosing us. 🙏🤸♀️
Always a good serum.
March 12, 2022
Reply from mrs-ritchie.com
Thank you 🙏 just to say we have minis arriving before 🎄 Christmas too.
Good service and highly recommend!
March 11, 2022
Reply from mrs-ritchie.com
Thank you so much. You are always so kind. 🙏
My go-to online shop for my favourite skin care products!
High quality, hard-working products expertly curated by Mrs Richie. Sold and delivered with care and rare attention to detail. My go-to online shop for all my favourite skin care products!
February 4, 2022
Unprompted review
Reply from mrs-ritchie.com
This is what I set out to do so it warms my heart to hear this. Thank you Marisa for sharing.
Helen is so helpful and the products…
Helen is so helpful and the products are amazing!
February 3, 2022
Unprompted review
Reply from mrs-ritchie.com
Georgie thank you. I’ve total faith in the skincare and so happy to have you confirm this. 😊😃
Great customer service *****
Great customer service - quick responses, any issue sorted without fuss and excellent communication. Wonderful selection of high quality skin care products.
February 1, 2022
Unprompted review
Reply from mrs-ritchie.com
Really kind of you to take the time to share your experience. Thank you
Amazing range of products
Amazing range of products and very quick delivery. I don’t shop anywhere else for skincare now.
December 29, 2021
Reply from mrs-ritchie.com
Thank you Jennifer. Means such a lot.
Great customer service and I love that…
Great customer service and I love that they stock the Synergie products which are amazing for my skin
December 26, 2021
Reply from mrs-ritchie.com
Thank you Fiona. We’ve some new Synergie lines if you need any advice on them.
Fantastic service
Always reliable with clear communication. Love the selection of products stocked.
November 24, 2021
Reply from mrs-ritchie.com
Thank you Hannah for sharing your experience. It really means a lot. :)
Have been using synergie products for…
Have been using synergie products for 10 years and had to order from Australia before which is long waiting time. Now is able to order and get it the next day! Only thing I wish is more products from the brand are featured here
November 1, 2021
Reply from mrs-ritchie.com
So happy you found us. I’ll happily order any of the Synergie range in for you. Just let me know what you would like and when. I have just ordered the new Christmas Beauty Boost kits. Arrived today. And some stocking fillers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.