MrSnuff.com Reviews 175

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the efficiency of their order processing and delivery. Many appreciate the wide selection of products available, including exclusive items, and commend the quality of the products received. The staff is frequently mentioned for their helpfulness and knowledgeable communication, contributing to a positive overall experience. However, some customers reported issues with delivery, noting that orders occasionally did not arrive or experienced significant delays, even when express shipping was paid for. A few people also mentioned receiving products that were not as expected and experiencing challenges with customer service in resolving their concerns.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the quick delivery, with some... See more

Product

Users describe positive interactions with the product. Customers consistently praise the great products,... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, tracked shipping,... See more

Service

Consumers find service to be positive, consistently praising the prompt, friendly, and professional approach.... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team, including... See more

Based on these reviews

Rated 5 out of 5 stars

MrSnuff is my go to for nasal snuff and snus. Huge selection with plenty of exclusive products. They also guarantee the cheapest prices online. My orders always ship within 24 hours. Customer servic... See more

Rated 5 out of 5 stars

This was my second time ordering from them they had a white Proton sale I ordered like 20 items i just got them yesterday 80 percent of what was sent was expired I emailed them multiple times no respo... See more

Rated 5 out of 5 stars

Mr. Snuff is an wonderful online service. The communication with the knowledgeable staff is above any standard. The selection is outstanding and I have never had any problems that were not addressed i... See more

Company replied

Rated 5 out of 5 stars

I made a test order just to see the experience ordering from the USA. In my surprise I had my order in 9 days. The order went so well, I immediately placed a larger order, and I will be ordering routi... See more


Company details

  1. Tobacco Shop
  2. Tobacco Exporter
  3. Tobacco Supplier

Written by the company

At MrSnuff.com, we are passionate about bringing you the finest premium snuffs, whether you're an experienced aficionado or just curious about this rich tradition. Our selection spans both traditional and contemporary snuffs from around the globe. Here's what makes us stand out: Exceptional Quality: We are committed to offering only the highest quality snuffs for a truly satisfying experience. Wide Variety: Discover our extensive catalog, featuring classic favorites, exciting new blends, and unique regional specialties. Commitment to Expertise: Our knowledgeable team is here to help you find the perfect snuff to match your tastes. Revamped Customer Service: We are rededicating to providing exceptional service and building lasting relationships with our customers. Whether you're a seasoned connoisseur or a curious newcomer, MrSnuff.com welcomes you to explore the world of snuff. Browse our collection, ignite your senses, and become part of our growing community.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Service

Absolutely brilliant service lads! I live in Canada so was expecting it to take longer to deliver than it did! Got everything I ordered and will be back for more.

September 25, 2024
MrSnuff.com logo

Reply from MrSnuff.com

Your positive review about our fast delivery to Canada is music to our ears! We're thrilled that you received your order promptly and were satisfied with your purchase. Thank you for choosing us and for taking the time to share your experience. We hope to see you again soon.

Rated 5 out of 5 stars

Prompt!

Ordered, arrived on time very quick for oversea shipping, very easy checkout.

September 25, 2024
MrSnuff.com logo

Reply from MrSnuff.com

That's great to hear! We're delighted that your order arrived so quickly, especially considering it was an international shipment. We strive to make the checkout process as easy and seamless as possible. Thank you for your positive feedback and for choosing us for your purchase. We hope to see you again soon!

Rated 5 out of 5 stars

Great service and delivery!

September 25, 2024
MrSnuff.com logo

Reply from MrSnuff.com

Bingo! We're glad to hear that you were satisfied with our service and delivery. Your positive feedback means a lot to us. If you have any other questions or need assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

It arrived in the timely manner

It arrived in the timely manner, and I really enjoyed the products that I received. They fit their descriptions quite well.

September 25, 2024
MrSnuff.com logo

Reply from MrSnuff.com

Thank you for taking the time to share your positive feedback. We're delighted to hear that your order arrived on time and that you enjoyed the products you received.
It's important to us that our products meet your expectations. We're always trying to improve, so it's great to know the descriptions were better aligned. 👍

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Happy with product.

September 25, 2024
MrSnuff.com logo

Reply from MrSnuff.com

Awesome. We're glad you received your order quickly and are happy with the product. Thank you for your positive feedback.

Rated 5 out of 5 stars
MrSnuff.com logo

Reply from MrSnuff.com

We're delighted to know that you appreciate the superior quality of our products. It's our goal to provide exceptional snuff, chew bags and pouches. Thank you for understanding and your kind words!

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process

September 24, 2024
MrSnuff.com logo

Reply from MrSnuff.com

Our website and warehouse teams thank you. It means a lot to hear we are all providing a good service.

Rated 5 out of 5 stars

I am satisfied with my product

I am satisfied with my product. Shipping was really fast. Will buy again.

August 26, 2024
MrSnuff.com logo

Reply from MrSnuff.com

Great to hear! We're so glad you're happy with your purchase. Thank you for your positive review and for choosing us. We look forward to serving you again in the future!

Rated 1 out of 5 stars

Not sure what happened with this

Not sure what happened with this. Tried to order the same thing twice and it kept saying my card wouldn’t work. I check my bank statement and see that I was charged both of the times that I tried to order. Although I was never emailed or anything. I’m fine if I will actually receive my order but I just have no idea.

September 4, 2024
Unprompted review
MrSnuff.com logo

Reply from MrSnuff.com

Sorry you have had problems placing an order, this is usually due to the payment being declined by the payment processor due to failing the AVS (address verification). The bank may have a different address on their records from the address entered in the billing address section on the order page. If you entered a different address in the delivery section of the checkout then be sure to uncheck the box at the bottom of the payment section that reads "Use shipping address as billing address".

Rated 5 out of 5 stars

Best snuff site

Great products great service fast shipping

August 26, 2024
MrSnuff.com logo

Reply from MrSnuff.com

That's fantastic to hear! Great products, excellent service, and fast shipping are a winning combination.

Would you like to share more about your experience or perhaps recommend a specific product? Product reviews are helpful for everyone!

Rated 5 out of 5 stars

Great place

Package arrived faster than expected. Everything i ordered was there and they threw in a couple samples

August 26, 2024
MrSnuff.com logo

Reply from MrSnuff.com

That's even better! Receiving your package ahead of schedule and finding extra goodies is always a pleasant surprise. We're glad you had a great shopping experience.

Rated 5 out of 5 stars

This company has a simple yet well…

This company has a simple yet well designed website. I really like shopping at MrSnuff. They have a great selection of snuff as well. Really fast shipping and good communication in the past.

August 26, 2024
MrSnuff.com logo

Reply from MrSnuff.com

Great to hear! It sounds like you've had a fantastic experience shopping at MrSnuff.
Thanks for sharing your positive review!

Rated 5 out of 5 stars

I ordered some snuff about a week ago

I ordered some snuff about a week ago, and just got it today. I'm more than satisfied! The price was great, shipment was relatively fast. Plus, I got a free can of snus!
Thank you!

August 19, 2024
Unprompted review
MrSnuff.com logo

Reply from MrSnuff.com

Thank you so much for your kind words! We're thrilled to hear that you're more than satisfied with your order and that the pricing and shipping met your expectations. It’s great to know you enjoyed the free can of snus as well! We truly appreciate your business and look forward to serving you again soon.

Rated 5 out of 5 stars

Did say 1-2 weeks but got here quick…

Did say 1-2 weeks but got here quick glad I have it with me so

July 26, 2024
MrSnuff.com logo

Reply from MrSnuff.com

Thank you for your feedback! We're glad to hear that your order arrived quicker than expected and that you're happy to have it with you. We appreciate your support and hope you enjoy your purchase

Rated 5 out of 5 stars

Mr.snuff.com exceded my expectations

Mr.snuff.com exceded my expectations. Ordered 2 Irish No.22 and also got a free can of Hit. Fast shipping to Califonia. Got another customer, will order again.Thank you.

July 25, 2024
MrSnuff.com logo

Reply from MrSnuff.com

Thank you so much for your fantastic review! We're thrilled to hear that Mr. Snuff exceeded your expectations. We're especially happy you enjoyed the Irish No.22 (and the free sample of Hit!)

Rated 5 out of 5 stars

As a USA customer I am very satisfied

As a USA customer I am satisfied with the: shipment speed, the packaging, the product selection and product quality.

July 25, 2024
MrSnuff.com logo

Reply from MrSnuff.com

We're delighted to hear that you're happy with your order! Providing excellent service to our US customers is essential to us. Your feedback on our shipment speed, packaging, product selection, and quality is invaluable. We'll continue to strive for excellence in all areas of our business. Thank you for choosing us!

Rated 5 out of 5 stars

Very Quick delivery

July 25, 2024
MrSnuff.com logo

Reply from MrSnuff.com

Thank you for your kind words! We're glad to hear that your order arrived so quickly. Speedy delivery is important to us, and we’re happy we were able to meet your expectations.

Rated 5 out of 5 stars

Great selection!

Great selection I can't find elsewhere. Thanks from USA.

July 25, 2024
MrSnuff.com logo

Reply from MrSnuff.com

We're so glad to hear that you appreciate our unique product selection! Providing our customers with hard-to-find items is a top priority for us. Thank you for your support from the USA!

Rated 1 out of 5 stars

Horse crap

Over a month and package hasnt shown up. Waited weeks and no email replies. Scummy, dishonest business

June 24, 2024
Unprompted review
MrSnuff.com logo

Reply from MrSnuff.com

We apologize and understand your frustration with the delay in receiving your order. If you can email us at support@mrsnuff.com with your order number, we will certainly look into this matter.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look