MrSpin Reviews 

785
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

signed up on this terrible site over a year ago, cancelled my account and asked them to sending me emails. i get on average 10 to 20 emails every day, i have made contact with them again and asked t... See more

Rated 1 out of 5 stars

Do not use this site Will not send you money back even if states on there on own website any remaining funds after self exclusion will be sent back 22 emails later and they are all absolutely useles... See more

Company replied

Rated 1 out of 5 stars

CompIete rip off. Everyday you get text messages giving you bonus money if you deposit x amount. Sometimes appearing very generous. They changed the amount you must wager to withdraw any bon... See more

Company replied

Rated 1 out of 5 stars

Ridiculous to contact customer services to cancel wagering requirements all the time. When bonus balance hits 0 it should be cleared straight away. One bonus added to another gives you high amount you... See more

Company replied

Company details

  1. Online Casino or Bookmaker

Written by the company

Mr Spin first opened his online casino doors for players to enjoy in 2016. As the sophisticated fellow he is, Mr Spin offers players the ideal place to relax and enjoy some great games and casino bonuses in a fun and safe environment. Mr Spin is a mobile-only casino, based in the UK, that specialises in developing a range of fun, exciting, and exclusive slots games. As the home of the no deposit bonus, every new Mr Spin player receives a completely free bonus, without having to deposit a penny! What's more, Mr Spin develops all of their games in-house, meaning players won't find their fun-themed titles anywhere else, they won't find their massive progressive Jackpots anywhere else, and they won't find their multiplier mini-games anywhere else! Mr Spin offers unrivalled deposit boosts, free bonuses, and regular prize draws.


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1.4

Bad

TrustScore 1.5 out of 5

785 reviews

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No recent history of asking for reviews

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1.4

All reviews

(785)

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Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company. I won 1200 abs it’s keeps saying to be they will process it after 1 working day! It’s been 5 days now!! Why don’t you just pay people there withdrawals ! Instead of taking money and money when the deposit I’ll
Be taking this further!!!

June 23, 2023
Unprompted review
Rated 1 out of 5 stars

Appalling! Don’t use!

Appalling. Didn’t process my withdrawal and after I sent in all my ID and details they still proceeded to ignore my live chat messages and my email I have sent in to customer services. I would like to write a complaint to a head office if possible or I will be taking this the legal route.

June 14, 2023
Unprompted review
Rated 1 out of 5 stars

do not sign up to this company

my funds are being withheld with no reason and completely ignored by customer services. today i have started legal action this company is a fraud do not sign up to mr spin or any company associated with them

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Did not process my withdrawal - theft!!

Almost three weeks now since my withdrawal request and these thieves are still refusing to approve/process my withdrawal despite providing over and above what they’ve asked for in terms of documentation, but also I’ve since closed my account too. Now they’re just fobbing me off.

Avoid at all costs. Thieves!!

June 9, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID
Scammers. Took my deposits willingly. I tried to withdraw on one occasion, had to supply further identification, which should really be asked for on registration. I provided everything and still have not received my funds nor had any response. It’s been weeks.
Managed to find contact information on companies house and am now pursuing it through small claims. Fingers crossed. Happy to provide information to any others who’ve been had the same experience. I can see there are many from the awful reviews.
Fruity King, MFortune, JeffBet, MrSpin…. And many more. The List is countless. All owned and run by the same thieves.
Be warned they write their own ‘good’ reviews too! AVOID!

April 26, 2023
Unprompted review
Rated 1 out of 5 stars

Fake casino

They not paying me out I spend money but when I want withdraw it’s on pending pass 3 days provided my id and everything still pending they have accepted my documents but no payout u can’t email or do live chat fake company taking people money.

May 17, 2023
Unprompted review
Rated 1 out of 5 stars

Do not bother

I used to love mr spin but past few months have been terrible even when I've had obvious wins on the slots it's not paid.. then when I have had wins through bonus and my own cash they have put the wagers so high its been impossible to actually withdraw any winnings at all.. I don't know what has happened to mr spin which used to be fun to play but after my last few experiences I will never play on mr spin again

May 14, 2023
Unprompted review
Rated 1 out of 5 stars

Nonexistent customer service

Customer service I personally don't they have anybody dealing with that side of there business
It's so slow or nonexistent
I was playing one of there games 5 days ago when the game crashed on a win so took a screenshot straight away and emailed them
Believe it or not I am still awaiting a response even after I have sent them more

May 8, 2023
Unprompted review
Rated 1 out of 5 stars

Very very disappointed

Very very disappointed. Customer services are slow to respond and just use templete responses.

Withdrawals are also painfully slow - in days where we now see instant withdrawals from most companies, MrSpin take far too long and leave you with very little confidence. It's a shame as I enjoyed playing with them....but have been very let down once I started winning

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

Would give 0 if I could

Would give 0 if I could

Fun to play but never pay out without drama. Now saying they need any my bank statements and earnings again for a £10 deposit this month! Over a withdrawal of £16.89! Scammers. Always a drama happy to take your money but never pay out without a battle that takes weeks. 7 messages on live chat now and still no response. Emailed and no response.

April 22, 2023
Unprompted review
MrSpin logo

Reply from MrSpin

Hi Lucy.

Thank you for your feedback about your experience with Mr Spin. We are sorry to hear you have encountered some issues whilst playing with us.

We would like to help you further and would ask that you contact us via email on complaints@mrspin.co.uk and include your personal details, and a description of your issue.

We look forward to hearing from you soon.

Kind regards,
Mr Spin

Rated 1 out of 5 stars

Customer service is a joke

Customer service is a joke, had a issue with payments being added to my phone that I wasn’t aware of, after waiting to speak to someone I get told it’s not there problem and my responsibility

April 17, 2023
Unprompted review
MrSpin logo

Reply from MrSpin

Hi Georgia.

Thank you for your feedback about your experience with Mr Spin. We are sorry to hear you have encountered some issues whilst playing with us.

We would like to help you further and would ask that you contact us via email on complaints@mrspin.co.uk and include your personal details, and a description of your issue.

We look forward to hearing from you soon.

Kind regards,
Mr Spin

Rated 1 out of 5 stars

What an absolute joke of a site

What an absolute joke of a site! They want you to pay 2023 prices with 1983 prizes...

April 16, 2023
Unprompted review
MrSpin logo

Reply from MrSpin

Hi there,

Thanks for your review. We're not sure that we understand your comments, however we appreciate you taking the time to rate Mr Spin. If you do need any assistance, you can contact us via the Live Chat option on the app or website.

All the best,
Mr Spin

Rated 1 out of 5 stars

Edit…

Edit: I’ve reached the what appears to be inevitable wall in play and withdrawal. It’s such a shame because it’s a fun app but overall doesn’t seem to be worth it. Changed from 2 stars to 1 star.
I’ve not had any issues withdrawing like others have said, although the last one is still pending after 3 days so far so will update if there gets a fuss. So far enjoying it though!

April 15, 2023
Unprompted review
MrSpin logo

Reply from MrSpin

Hi Leigh.

We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.

Please contact our Live Chat via the website to check we are not waiting on any information from you.

Thank you,
Mr Spin

Rated 5 out of 5 stars

Really good site

Really good site to be honest, as is any of the sites on the intouchgames brands webpage, every month a new game comes out and they offer some free spins to try it. Beat the wagering requirements of the bonus money more than once and once verified you normally get your withdrawals on the same day, so zero complaints from me.

April 13, 2023
Unprompted review
MrSpin logo

Reply from MrSpin

Hey Peter!

Thank you for your feedback and your 5*review! Mr Spin loves to see people are enjoying his games!

Don’t forget to check out our Facebook page for new game updates & promotions. www.facebook.com/MrSpinOnlineCasino

Best wishes,
Mr Spin

Rated 1 out of 5 stars

Did anyone actually receive winnings…

Did anyone actually receive winnings from this company? Been completely ignored for 14 days after supplying I.D Phone Bill, Bank Statement, Proof of Bill Payment the list goes on.

March 17, 2023
Unprompted review
MrSpin logo

Reply from MrSpin

Hi Kirstie.

During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.

For further assistance please contact us on Live Chat via the App, or on our website.

Thanks for understanding,
Mr Spin

Rated 1 out of 5 stars

Update on this company's policy when…

Update on this company's policy when they rob you and you prove them wrong they will simply close your account! They will pay out when it suits them, they are causing family's stress and heartache, I hope the owner loses everything he has and has to live on the streets.... scum!

March 10, 2023
Unprompted review
MrSpin logo

Reply from MrSpin

Hi Steve,

We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.

To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.

We look forward to doing our best to put things right for you!

Kind regards,
Mr Spin

Rated 1 out of 5 stars

I have deposited nearly 40 pounds,not a…

I have deposited nearly 40 pounds,not a single win or bonus ..never ever will spend more money on this site stay away.Believe the reviews on trust pilot before you deposit

March 9, 2023
Unprompted review
MrSpin logo

Reply from MrSpin

Hi Jacinta.

Sorry to hear you haven't been having much luck lately.

Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.

We hope your luck improves soon!
Mr Spin

Rated 1 out of 5 stars

The worst company to use done let them…

The worst company to use don’t let them have your money I have been using them for over 5 months now have spend 1000’s every time I win the expect me to send them a copy of my phone bill, which has paid even though I’m using my bank card to top up my account with my own money they are still withholding my funds I would advise anyone not to use mr spin also the customer service a shocking and not helpful at all.

March 3, 2023
Unprompted review
MrSpin logo

Reply from MrSpin

Hi Harri, thanks for getting in touch.

We appreciate all feedback we receive, whether it’s good or bad. When any concerns are raised, we will always investigate further and offer training and feedback where required.

If you would like to offer us further insight into what you are unhappy with, feel free to do so via complaints@mrspin.co.uk and include your personal details and description of your issue.

Thanks again,
Mr Spin

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