signed up on this terrible site over a year ago, cancelled my account and asked them to sending me emails. i get on average 10 to 20 emails every day, i have made contact with them again and asked t... See more
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Do not use this site Will not send you money back even if states on there on own website any remaining funds after self exclusion will be sent back 22 emails later and they are all absolutely useles... See more
Company replied
CompIete rip off. Everyday you get text messages giving you bonus money if you deposit x amount. Sometimes appearing very generous. They changed the amount you must wager to withdraw any bon... See more
Company replied
Ridiculous to contact customer services to cancel wagering requirements all the time. When bonus balance hits 0 it should be cleared straight away. One bonus added to another gives you high amount you... See more
Company replied
Company details
Written by the company
Mr Spin first opened his online casino doors for players to enjoy in 2016. As the sophisticated fellow he is, Mr Spin offers players the ideal place to relax and enjoy some great games and casino bonuses in a fun and safe environment. Mr Spin is a mobile-only casino, based in the UK, that specialises in developing a range of fun, exciting, and exclusive slots games. As the home of the no deposit bonus, every new Mr Spin player receives a completely free bonus, without having to deposit a penny! What's more, Mr Spin develops all of their games in-house, meaning players won't find their fun-themed titles anywhere else, they won't find their massive progressive Jackpots anywhere else, and they won't find their multiplier mini-games anywhere else! Mr Spin offers unrivalled deposit boosts, free bonuses, and regular prize draws.
Contact info
Halesowen, United Kingdom
- 01384888102
- support@mrspin.co.uk
- mrspin.co.uk
You should know
1.4
Bad
785 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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SCAM SCAM SCAM AVOID!!!!
SCAM SCAM SCAM AVOID!!!!
I've been chasing my withdrawal request for weeks, initially over email as its rare their live chat ever works. To be told on each reply that my log in information was incorrect so they could help..... Then magically the log in info was correct, the money was on its way... Never arrived. then they moved on to the excuse with documents. these have been uploaded, great the money is on its way.... Still not here. Nobody answers the phone. online chat (when you can finally get on to it) just make excuse after excuse like over email..... DO NOT reply saying oh so sorry, contact customer support because thats all i've been doing for weeks
May 9, 2022
Unprompted review
Reply from MrSpin
Hi Dan,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Up date on my last review.
Up date on my last review.
Mr spin paid my winnings.
March 24, 2022
Unprompted review
Reply from MrSpin
Hi Teresa,
Thank you for your review! If there is something you didn't like, or something you feel we could improve on, we would certainly appreciate your feedback.
You can do so via Live Chat on our website.
Thanks,
Mr Spin
Do not use this site if you want to withdraw!
I won £1200. 5 days ago tried to withdraw. They ask for id and when you give it to them they let you think your withdrawal is going through, then at the 24th hour ask for something else and start the process again. I’ve provided id, phone bills, bank statements, wage slip. Happy to take your money without question then con you when you actually win. Sister site PocketWin was easy to withdraw, so I don’t understand how mrspin can be so awful. I’ve emailed complaints. Absolute frauds
Update 23/3 - mrspin replies to the review asking me to email complaints, which I already stated I have done. I have emailed three times. Also if you ring no one answers and the text number doesn’t work
March 22, 2022
Unprompted review
Reply from MrSpin
Hi there,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
They do not withdraw money
They do not withdraw money, they write that they are serious about the complaint so serious they do not write back and in the chat as they turn off infoline like dram every day busy
March 18, 2022
Unprompted review
Reply from MrSpin
Hi there,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
They will try anything and everything not to pay you!!!
They will not pay out £33 after it being promised last week. I won it last year, spoke to an advisor, passed I, D check and received confirmation text message of this, an advisor then contacts me to reconfirm this and then blamed my bank and said it could take 1-5 days for the money to hit my account. Day 9 now, Friday I contact them and now apparently, I need to do additional checks via Hooyu! (I wonder if my honest reviews previously have hindered me?)! Please listen DO NOT USE, they take money in seconds, you never win, on the very rare occasion you get something you will never receive it, staff are useless and liars, all you get in response on here is a automated template. STAY AWAY FROM MRSPIN!!
March 6, 2022
Unprompted review
Reply from MrSpin
Hi Darren,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Update
Update: 3 stars for now due to quick process and a prompt call from Mr Spin. So far I've sent about 10 pieces of documents they've asked for. However I missed the call so I had to call them back. A guy called Harry answered my call and after asking for my details he kept saying "Hello!" It seemed as if he could not hear me. Asked me to hang up if I could hear him and that he will arrange a call "as soon as... in few minutes." (His own words) waited a few minutes and nothing so I rang back. A nice lady answered my call. Put me on hold a few times but she was helpful and professional. Sent another few documents as requested. So now I wait.
February 21, 2022
Unprompted review
Reply from MrSpin
Hi Irizh, thanks for getting in touch.
We appreciate all feedback we receive, whether it’s good or bad. When any concerns are raised, we will always investigate further and offer training and feedback where required.
If you would like to offer us further insight into what you are unhappy with, feel free to do so via complaints@mrspin.co.uk and include your personal details and description of your issue.
Thanks again,
Mr Spin
Avoid at all costs wastes ya time…
Avoid at all costs wastes ya time customer service contradict themselves
January 28, 2022
Unprompted review
Reply from MrSpin
Hi Dean,
Following our reply to your review, we haven't had any contact from you, regrettably we're unable to locate any Mr Spin account. We would be grateful if you could double check to ensure you have reviewed the correct website.
We would still like to help you further and would ask that you contact us via email on complaints@mrspin.co.uk and include your personal details, and the description of your issue.
We await your response.
Kind regards,
Mr Spin
Shocking company I won £5,504.81 on the…
Shocking company I won £5,504.81 on the 12/12/21 after previously being paid out 2/3 weeks before £1600 it’s now 6 and half weeks since I won and withdrew everytime I send them ID they ask for something else to which I send finally they asked me to do a Skype call so I did and now they are asking for the same ID I sent them in the first place I have had The casino guru involved and he has gave them a negative rating for how they have dealt with this they have no intention of paying so I will be taking this matter up with the UKGC and also legal support as I have sufficient evidence to support my complaint, Mr spin stop scamming people and pay out what you owe you are happy to take the money but when it comes to paying out you shy away ? STAY CLEAR OF InTouch Games LTD they do this to so many people.
***UPDATE***
Now they have emailed me stating they will refund me my deposits but won’t be paying me the £5,504.81 they waited over 8 weeks to just give me my deposits back will be seeking legal advice on this, once again stay clear from these scumbags.
January 27, 2022
Unprompted review
Reply from MrSpin
Hi Sonny,
We care about your enjoyment and are unhappy you haven’t had a great time. We take all complaints seriously and will do our best to resolve issues. To discuss this please contact complaints@mrspin.co.uk and include your personal details and the issue. We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
ScAM do not use this site they wont pay!!!…
They do not pay out winnings despite sending all the information and ID they ask for do a Skype call and then keep being told 1 working day for the payment to be processed. It has been 24 days and still no payment. Complaints do not respond and agents just lie!!!!
January 26, 2022
Reply from MrSpin
Hi there,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
WARNING SCAM SITE
WARNING SCAM SITE! I signed up to this site and was playing a slot game, I got some big wins but I only got paid a tiny fraction of the wins. I took screen shots of the wins and the pay table to show what I should have won and emailed the screen shots to them. They phoned me and accused me of lying. How I could be lying when they could see the screen shots I don't know?
Yes I do have an account and I contacted you multiple times. Last last time I contacted you I phoned, I the woman I spoke to said she wanted to check my account and put me on hold. I was on hold for 45 minutes and then she just cut the phone call off so I had to phone again and they just ask to give information that I had already send them.
January 24, 2022
Unprompted review
Reply from MrSpin
Hi Neil,
Following our reply to your review, we haven't had any contact from you, regrettably we're unable to locate any Mr Spin account. We would be grateful if you could double check to ensure you have reviewed the correct website.
We would still like to help you further and would ask that you contact us via email on complaints@mrspin.co.uk and include your personal details, and the description of your issue.
We await your response.
Kind regards,
Mr Spin
Won no received
Won, tried to withdraw, sent Id still no received keep get same text over and over. Will be closing account
January 19, 2022
Unprompted review
Reply from MrSpin
Hi Kerry,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Abnormal verification request
I would be extremely careful of the information you are required to give to this company vast amount is in breach of data protection act. Judging by past aprisals of this site seems I am not the only person to have noticed this too.
I have no problem providing ID when required, but asking for GP's and NHS number is clearly a breach of data protection.
Beware of this gambling company something is rather off the mark with them !!
January 2, 2022
Reply from MrSpin
Hi Anne,
Following our reply to your review, we haven't had any contact from you, regrettably we're unable to locate any Mr Spin account. We would be grateful if you could double check to ensure you have reviewed the correct website.
We would still like to help you further and would ask that you contact us via email on complaints@mrspin.co.uk and include your personal details, and the description of your issue.
We await your response.
Kind regards,
Mr Spin
Overall I would recommend this site to…
Overall I would recommend this site to anyone for their quick withdrawal process.
December 30, 2021
Unprompted review
Reply from MrSpin
Hi John,
Thank you for your feedback and your 5*review! Congratulations on your winnings. We love to see you are enjoying our games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/
Best wishes,
Mr Spin
Mr Spin is a scam.Beware
So despite me sending all the ID and verification requested and having spoken to the complaints team, my withdrawal is still not processed. Mr Spin will not or does not want to pay your winnings. It’s a scam company please do not get scammed by them.
Mr Spin my previous review on Trustpilot has been verified. So don’t even try and ask for me details. You know my account details with Mr Spin. Process my withdrawal.
December 15, 2021
Unprompted review
Reply from MrSpin
Hi Mohammad,
Thank you for your feedback about your experience with Mr Spin. We are sorry to hear you have encountered some issues whilst playing with us.
We would like to help you further and would ask that you contact us via email on complaints@mrspin.co.uk and include your personal details, and a description of your issue.
We look forward to hearing from you soon.
Kind regards,
Mr Spin
Please don;t listen to the fake good…
Please don;t listen to the fake good…
Please don;t listen to the fake good reviews.
They are a bunch of con artists.
They take your money, try and withdraw they tell you something is missing
I have supplied, Passport, Bank statement, phone bill, proof phone billed paid, bank statement with phonebill paid, address confirmation
Still not enough they ask for something else.
Honestly stay well away !!
November 23, 2021
Unprompted review
Reply from MrSpin
Hi Peter,
Thank you for your feedback about your experience with Mr Spin. We are sorry to hear you have encountered some issues whilst playing with us.
We would like to help you further and would ask that you contact us via email on complaints@mrspin.co.uk and include your personal details, and a description of your issue.
We look forward to hearing from you soon.
Kind regards,
Mr Spin
Never had a problem with this site pay…
Never had a problem with this site pay out quick too
November 16, 2021
Unprompted review
Reply from MrSpin
Hi there, Thank you for your feedback and your 5*review! We love to see you are enjoying our games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin
Con company
Con, won a small amount and withdrawn but not received, they want me to text confirm to 89910 which is a premium number and my phone won’t allow me to send message to premium numbers, they say it’s to confirm number is still active yet I’ve reset my password via my number as well as receiving texts from them almost every day! Quick enough to take my money but won’t pay out when winning, and want to make more money off me by texting the premium number!
November 11, 2021
Reply from MrSpin
Hi Jamie,
Thank you for your feedback about your experience with Mr Spin. We are sorry to hear you have encountered some issues whilst playing with us.
We would like to help you further and would ask that you contact us via email on complaints@mrspin.co.uk and include your personal details, and a description of your issue.
We look forward to hearing from you soon.
Kind regards,
Mr Spin
Bad customer service attitude
Customer service advisor told me 1 customer doesn’t matter to them if they play or not, without customers they don’t have a casino or a job!
They change the T&cs to suit themselves and don’t follow the online gambling licensing laws
It’s not even winnings I’m trying to withdraw either it’s simply my own money, reading some of these comments about people finding it hard to get the winnings of this company and waiting up to 8 weeks is this company in financial difficulties themselves hence why there reluctant to give us our money?
I have contacted complaints and regardless of what they say on here they still do not help
November 10, 2021
Unprompted review
Reply from MrSpin
Hi Wayne,
Thank you for your feedback about your experience with Mr Spin. We are sorry to hear you have encountered some issues whilst playing with us.
We would like to help you further and would ask that you contact us via email on complaints@mrspin.co.uk and include your personal details, and a description of your issue.
We look forward to hearing from you soon.
Kind regards,
Mr Spin
Can't get my winnings
Been trying to get my winnings for weeks. Go round and round in circles....really do not bothered wasting you money!
November 9, 2021
Unprompted review
Reply from MrSpin
Hi Lorraine,
Thank you for your feedback about your experience with Mr Spin. We are sorry to hear you have encountered some issues whilst playing with us.
We would like to help you further and would ask that you contact us via email on complaints@mrspin.co.uk and include your personal details, and a description of your issue.
We look forward to hearing from you soon.
Kind regards,
Mr Spin
Low rates not even worth playing this…
Low rates not even worth playing this company go to someone else that's much better
November 1, 2021
Unprompted review
Reply from MrSpin
Hi Blake,
Thank you for your feedback about your experience with Mr Spin. We are sorry to hear you have encountered some issues whilst playing with us.
We would like to help you further and would ask that you contact us via email on complaints@mrspin.co.uk and include your personal details, and a description of your issue.
We look forward to hearing from you soon.
Kind regards,
Mr Spin
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