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Mrwatch Reviews 7

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TrustScore 2.5 out of 5

2.7

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2.7

Poor

TrustScore 2.5 out of 5

7 reviews

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4-star
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1-star

Replied to 50% of negative reviews

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Rated 4 out of 5 stars

Positive ordering experience

I didn’t have any issues with MrWatch during the ordering process. They were responsive from the start and answered all my inquires on time. The watch arrived heavily packaged and in mint condition. The only negative is the bracelet band was different than what I expected but love the watch overall.

June 21, 2025
Unprompted review
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Reply from Mrwatch

Thank you for your positive review, We truly appricaite it and will do our best to become better.
Hope we will see you again.

Rated 1 out of 5 stars

Pulling Teeth is a Better Experience

My experience with them was like "pulling teeth". After multiple messages, I couldn't get them to send me a payment link to check out for the watch I ordered. Also, the reviews on their site look totally fake. Additionally, the watches in the attached images of their reviews don't match the descriptions that's in the actual reviews. Can you scream FAKE and SCAM?!

To add insult to injury, I messaged with a rep who was condescending, and unprofessional. Who in their right business mind would message a customer, that actually ordered something from said company, or any customer for that matter that they could order from somewhere else? Like, thanks Captain obvious!

My sage advice is to take heed to this review and steer well clear of them.

Update: My review is both "spot on" in its content and specificity toward mrwatch.to. There is no doubt or mistake on my part; however, a tremendous error on the rep/vendor/company's part. If anything, the only mistake, of which I have no control, is not being able to rate them as a ZERO. Further, the reality of customer service experience rests entirely with the customer, not the company's skewed perception. Plus, the responder left the contact info block blank which "speaks" volumes in opposition to the reply. In other words, the reply is an utter and complete farce/BS.

ALL - Don't be fooled or led astray by their grossly inaccurate, insinuating, and misleading reply. AGAIN, I STRONGLY SUGGEST STEERING WELL CLEAR OF MRWATCH.TO!

January 21, 2025
Unprompted review
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Reply from Mrwatch

We are surprised and disappointed by your review, as it does not reflect the reality of our customer service experience. Our team is known for being highly reliable, responsive, and supportive, and we take pride in assisting every customer promptly and professionally.

After reviewing our records, we could not find any interaction matching the issues described. We believe this review may not accurately represent an experience with our company. That said, if you did face any genuine concerns, we encourage you to contact us directly at [Contact Info], and we will gladly address them.

We value transparency and customer trust, which are core to our business. False accusations are damaging but will not deter us from continuing to provide excellent service to our valued customers.

Rated 5 out of 5 stars

Last week I bought a watch for my…

Last week I bought a watch for my highschool graduation, it only took a week to get shipped right to my door. it was a verry nice quality watch and there was great customer service!

March 21, 2024
Unprompted review
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Reply from Mrwatch

Thanks for the positive review! We're thrilled to hear that you're fully satisfied with our service. We appreciate your business and hope to serve you again soon!

Rated 5 out of 5 stars

Great Job

Great Job. i am fully satisfied their amazing service

March 30, 2023
Unprompted review
Mrwatch logo

Reply from Mrwatch

Thanks for the positive review! We're thrilled to hear that you're fully satisfied with our service. We appreciate your business and hope to serve you again soon!

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