MSC Cruises – Ireland Reviews 1,511

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional friendliness, helpfulness, and respectful demeanor, highlighting their dedication to providing excellent service. Many people also enjoyed their holidays, finding the overall user experience to be fantastic, with well-maintained ships, great entertainment, and a wide variety of activities. However, some customers were dissatisfied with the quality of the food, describing it as mediocre, repetitive, or not up to their expectations, particularly in the buffet and specialty restaurants. A few other people also felt that the cabins were not clean, were dated, or had issues like mold, and some mentioned concerns about staff training and privacy.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting outstanding and excellent... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent food, entertainment,... See more

Holidays

Consumers find holidays to be positive, with many describing them as fantastic and making special memories.... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their cruises as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is the 3rd MSC cruise I’ve been on. I am a bit disappointed with this cruise, I found the food choice and quality not as good as before, the bar staff were a bit slower to serve the ladies, telli... See more

Company replied

Rated 4 out of 5 stars

The purpose of our cruise was to relax and not feel pressured to be out and about. This cruise met with our expectations as there really was not much sightseeing to be done on most of the islands - ex... See more

Company replied

Rated 5 out of 5 stars

Another fantastic cruise with MSC this time onboard World America. The staff on this ship were the friendliest happiest team we have met - genuinely loved speaking to the people on board and hearing t... See more

Company replied

Rated 5 out of 5 stars

We have been on 5 cruises 4 with MSC . I can honestly say each and every cruise has been a fantastic experience . The staff so friendly helpful and respectful at all times. Food resutura... See more

Company replied


Company details

  1. Cruise Line Company

Written by the company

MSC Cruises, offer unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines from Dublin. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best money spent wise

My youngest son turned 9 on the ship, and his experience was unforgetable.

February 9, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future.
Kind regards MSC Cruises UK & Ireland

Rated 5 out of 5 stars

Excelent quality

First cruise ever and was a great time, top quality food and staff.

February 9, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future.
Kind regards MSC Cruises UK & Ireland

Rated 5 out of 5 stars

Customer service done right

The staff are really a selling point for the cruise, they are wonderful and do everything to ensure a wonderful cruise experience.

February 7, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We are happy to hear that you had an amazing cruise experience! Hopefully we will be able to welcome you onboard again in the future!
Kind regards MSC Cruises UK & Ireland

Rated 5 out of 5 stars

Good for 70+ age group

The facilities are very suitable for my older age group and the staff are very attentive and helpful at all times.

February 9, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future.
Kind regards MSC Cruises UK & Ireland

Rated 5 out of 5 stars

Would recommend

MSC is a great company

February 8, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

first time on the cruise

That was our first time on the cruise, and we like it so much everything ship , food ,staff great experience

February 8, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Another fantastic cruise!

Another fantastic cruise with MSC this time onboard World America. The staff on this ship were the friendliest happiest team we have met - genuinely loved speaking to the people on board and hearing their stories. Must mention Dennis K and Amitya in the All stars sports bar - and our wonderful cabin steward Ronaldo who looked after us fantastically. Looking forward to our next cruise with this wonderful company.

February 8, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 3 out of 5 stars

Noisy room

We had a lovely time on board but there wasn't much entertainment for adults during the day and the main restaurant food was never hot. We had an inside cabin which was fine but it was on the 14th floor which was very noisy during the night because it was under the marketplace restaurant and they worked all night

February 8, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We appreciate you sharing your experience. We're glad you had a lovely time. We are sorry the adult daytime entertainment options were limited and we appreciate you sharing your thoughts regarding the temperature of food onboard, We’re sorry to hear that the food temperature did not meet your expectations.Please know that your feedback is greatly appreciated and will be used to support ongoing improvements across our fleet. With thanks, MSC Cruises

Rated 5 out of 5 stars

Great family holiday …

It was a pleasure to spend our family vacation with MSC cruise. Lovely experience and would be happy to come back again.

February 7, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Luxurious cruise ship with fantastic…

Luxurious cruise ship with fantastic facilities and service

February 2, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Everything about the cruise is…

Everything about the cruise is fantastic,
value for money

February 6, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

MSC World America

We had an amazing time, the ship was fantastic as was the staff, nothing was too much trouble, shout out to the cleaning, housekeeping staff and of course DR E, also the singers in Masters of the sea were excellent

February 2, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

The entire experience from the embankment to disembarking was top notch …

The entire experience from the embankment to the service. Food, entertainment down to the staff was a great e

February 6, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

My experience at MSC World Europa

I have cruised with MSC several times, and my experiences have always been very positive. Unfortunately, my experience on MSC World Europa was not as enjoyable.

Although the ship is much larger, the design feels quite cold and fragmented, with guests spread out into many isolated areas. There is a strong shopping-mall atmosphere throughout the ship, which became tiring over the course of a week, especially due to the lack of engaging attractions to balance it.

I also noticed that many crew members seemed very tired, possibly near the end of their contracts, and at times it felt like they were no longer enjoying their work on board.

Overall, this was my personal experience on this ship. It may offer more activities during the summer season, but at this point I am not sure I would choose to cruise on MSC World Europa again.

January 23, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We appreciate you taking the time to let us know about your experience. It’s disappointing to hear we fell short of expectations, and your comments will be reviewed carefully to ensure we continue to enhance our service.
With thanks, MSC Cruises

Rated 5 out of 5 stars

We loved the ship there is so much to…

We loved the ship there is so much to do its absolutely amazing ship
My husband and friends missed the English Football none of the bars show any of English football. I know it is available on your other ships

February 2, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

MSC Cruise excellent

We loved our Mediterranean cruise on board MSC World Europa and would highly recommend it. We stopped at Barcelona, Marseille, Genoa, Rome, Sicily, Malta. The ship is magnificent. We were blown away by the ship. The staff on board fantastic. Food very good.

February 6, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

We just generally enjoy cruising with…MSC.

We just generally enjoy cruising with MSC, so much so that we have never cruised with any other company. We enjoy the destinations we go to and we also enjoy the decor and luxury of the ships.

January 26, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We're happy to hear that you enjoy cruising with us. Thank you for your continued loyalty and positive feedback!
Kind regards MSC Cruises UK & Ireland

Rated 4 out of 5 stars

The purpose of our cruise was to relax…

The purpose of our cruise was to relax and not feel pressured to be out and about. This cruise met with our expectations as there really was not much sightseeing to be done on most of the islands - except Funchal which was beautiful and worth leaving the ship for. Food was great, staff was excellent and the ship, although an older lady, is in good condition and well maintained. Beds are big and comfortable but our room - and the one they offered to move us too - were noisy when the ship is sailing so bring good earplugs if you are noise sensitive.

February 2, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We're happy to hear that our cruise met your relaxation expectations and that you enjoyed the food, staff and ship. We appreciate your feedback regarding the noise and will consider this for future improvements. Thank you for your review.

Rated 5 out of 5 stars

Brilliant Cruise .

Brilliant Cruise .
Fantastic Staff.
Overall 10/10

February 2, 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for your positive feedback!
Kind regards MSC Cruises UK & Ireland

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look