MS Cookers and Boilers Reviews 

296
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is punctual, extremely polite, and always respectful of their homes when carrying out work. Consumers note that speaking directly with a helpful human rather than navigating automated call center queues makes a big difference. People appreciate the clear communication leading up to appointments and the straightforward online booking process. Reviewers also highlight the reliable, efficient maintenance of boilers and heating systems, noting that everything is left clean and tidy. Many consumers state they would not hesitate to recommend these dependable services to their friends and family.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with punctual,... See more

Staff

People report positive experiences with staff, frequently highlighting that team members are punctual,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very polite. Can actually speak to a helpful human rather than a call centre AI queue. Turned up on time. Communication excellent. Did a great tidy job servicing our old boiler. Will most certain... See more

Rated 5 out of 5 stars

Most competent, professional and trustworthy firm I have dealt with. Communication is excellent. You can track their arrival as they journey towards your home so you know exactly when they arrive. The... See more

Rated 5 out of 5 stars

Very efficient professonal and respectful of our home. They took their shoes off at the door which my wife really appreciated. Could track their approach via a location map so knew precisely when the... See more

Rated 5 out of 5 stars

Boiler service from MS Cookers and Boilers. MS Cookers and Boilers service our boiler annually. We always get a timely reminder that our service is due and Connie provides a friendly and easy way to... See more


Company details

  1. Gas Installation Service

Written by the company

Gas Safe and Oftec registered. Boiler installations company. Based in Huddersfield. Boiler replacements and new boilers installed locally, competitively and to a high standard. We want to simplify the process of getting a new boiler installed. we aim to provide you with all the information you will ever need when it comes to understanding the options when it comes to choosing your new boiler.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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4.9

All reviews

(296)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Richard is 5 star

Richard as always does a very professional job. I have been using MS Cookers and Boilers since Richard installed my new boiler in 2021. Always on time and always super professional

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

The services Richard provided were Servicing a gas Aga and a heat pump .

The services Richard provided were expertly carried out .The booking system was excellent throughout by a friendly secretary who provided continual update on the exact time of arrival for the start of the work . This was much appreciated as so often , without such a system , the day is wasted waiting around for the person to arrive .
Well done !

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Our AGA died.

Our AGA died.
Richard came the same day and gave it the required recuscitation treatment.
Back to normal.
I cannot recommend Richard highly enough for what he does to keep our houshold.
going He is an absolute STAR.
Thank you John and Irene Denton.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Considerate service factoring our needs

Richard and the team were all really friendly and respectful always. They took amazing care of my home and even cleaned up after themselves before they left meaning the whole experience we stress free for us. They went above and beyond to not leave us without hot water when our boiler gave up. I couldnt recommend them enough :)

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

A great job

Absolutely would recommend Richard always does a fab job. He’s just installed a new oil tank and neighbours commented that he’d done a brilliant job.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Aga service

Responded to my enquiry immediately - appointment made and confirmation of expected time relayed on day of appointment- service carried out speedily and efficiently and query answered - would thoroughly recommend this firm to care for our much beloved Aga

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Aga service

Richard and the team are always great to deal with and have regularly serviced my Aga. Always on time and update regarding arrival when en-route, never make a mess. Highly recommended!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

professional

Richard and the team were able to accommodate us at short notice. They arrived when they said they would and the work on our Aga was carried out professionally and without any fuss. We would have no hesitation in recommending them

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

MS cookers and boilers ESE service

We contacted MS cookers and boilers to service our ESE gas cooker. Richard came the following day and completed the service. They even have an app that allows you to track them to see when they are on the way. The price was very reasonable and the service prompt and efficient. Highly recommended

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

I requested a new boiler to be fitted

New replacement boiler ordered. Prior to the fitting I was given enough information about what boiler I would need. The boiler was fitted in the new space perfectly. Chris the engineer was very knowledgeable about the boiler and was able to answer any questions I had. Excellent service and from an Admin side, I was kept in the loop as to what was happening with times and availability.

Thank you team!!!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

A great reliable service.

MS Boilers and Cookers are a reliable service company. Have used them twice now for an Aga service. Will be using them again. Lovely to deal with, turn up on time, get the job done cleanly and efficiently. Great communication before and after.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler service

Richard is great, turns up and does a good job, no mess and reliable. Highly recommend you choose him for anything boiler related

April 3, 2025
Unprompted review

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