Martin Hernandez has been one of the best people I’ve ever had the pleasure of working with. From day one, he has been in my corner, offering support, guidance, and real solutions to my credit challen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sloan Simcik at MSI Credit Solutions is absolutely amazing. She’s incredibly knowledgeable, patient, and genuine — the kind of person who really listens and takes the time to guide you the right way... See more
Company replied
My experience with Jon at MSI has been a breath of fresh air and given me a hopeful outlook for my credit future. Jon answered all my questions and set realistic expectations on how their program coul... See more
Company replied
Sandra was absolutely great from the beginning! She walked me thru step by step on how she's going to help rebuild my credit and I couldn't be happier with my current score. I'm now able to rent a hou... See more
Company replied
Company details
Written by the company
MSI Credit Solutions leverages your consumer rights and works on your behalf to remove questionable negative items from your credit report which results in an increase to your credit scores.
Who we are
Written by the company
- Credit counseling service in Dallas, Texas
- MSI Credit Solutions leverages your consumer rights and works on your behalf to remove questionable negative items from your credit report, which results in an increase in your credit scores. MSI Credit Solutions is determined to make a positive difference in the lives of our clients by helping them improve their credit scores and by providing them with the knowledge to make better financial decisions.
100% Money Back Guarantee
Our Guarantee
MSI guarantees a 100% refund of the initial investment if the client meets all obligations
under their signed agreement, and the client has less than 3 total deletions across any bureau
(Transunion, Experian, Equifax), MSI will refund the client the initial service fees previously paid.
Contact info
12750 Merit Drive Suite 400, 75251, Dallas, United States
- 866-217-9841
- info@msicredit.com
- msicredit.com
FREE Consultations!
4.8
Excellent
810 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
MSI is the real deal
MSI is the real deal! Jameson walked me through every step of the process to begin rebuilding my credit score. Week after week, I saw my credit score elevate, and it's still climbing. I couldn't be more thankful for Jameson's expertise and support. Thank you Jameson!
December 16, 2024
Reply from MSI Credit Solutions
Thank you for sharing your positive experience with MSI Credit Solutions and highlighting the excellent service you received from Jameson. We’re thrilled to hear about your success in rebuilding your credit score and are glad that you're seeing continuous improvement. Thank you for choosing MSI Credit Solutions. We look forward to continuing to assist you on your financial journey!
Trash ass company do not use scammed me…
Trash ass company do not use scammed me out of $1500. I paid 950 initially and then paid $98 a month. Don’t use Victor is the supervisor horrible person.
December 10, 2024
Unprompted review
Reply from MSI Credit Solutions
Dear Mr. Young,
Thank you for taking the time to share your experience. We truly value feedback from our clients, as it helps us improve and provide a better experience for everyone.
We understand that you are disappointed and are seeking a refund. Our records indicate that you did not complete our program. Please see section 4 and 5 of the agreement.
Thank you once again for reaching out. Please feel free to contact us at 214-888-4990 directly if you wish to discuss this further.
Not much has been taken off my credit…
Not much has been taken off my credit yet and I paid the express
December 7, 2024
Reply from MSI Credit Solutions
Dear Ms. Maldonado,
We’re sorry to hear that you're not fully satisfied with the results in the time you've been with us. However, we’d like to highlight the progress made so far. Your credit scores have shown positive movement, with a total increase of 27 points across all three bureaus.
We remain committed to continuing this progress and helping you achieve your credit goals. If you have any further questions or concerns, please contact our Client Services team directly at 214-888-4990.
this is a scam they do nothing.
December 2, 2024
Unprompted review
Reply from MSI Credit Solutions
Dear Mr. Richardson,
Unfortunately, we cannot locate any records indicating that you are our client. We cannot verify your account or investigate the matter further. We are committed to resolving any issues you may have experienced. Please provide us with your full name and contact information or reach out to us directly at 214-888-4990 during our business hours. We will prioritize your case and work diligently to address your concerns.
Got my Credit score in the 600 n still…
Got my Credit score in the 600 n still working
Definitely worth it
November 7, 2024
Reply from MSI Credit Solutions
Hi Abdul,
We're so glad to hear that you've seen progress with your credit score and that you're happy with the service. We're committed to helping you continue making strides toward your financial goals. Keep up the great work, and we're here to support you every step of the way. Thank you for choosing MSI Credit Solutions!
I am very happy with the experience…
I am very happy with the experience that we are having with MSI as of now they have helped me get some items deleted and my credit has gone up, but we’re only two months into the program so I can’t give my few full review until that happens but so far so good
November 5, 2024
Reply from MSI Credit Solutions
Hi Mrs. Mendoza,
Thank you for sharing your positive experience with MSI Credit Solutions. We're pleased to hear that we’ve been able to assist you in removing negative items and improving your credit score. We understand that credit repair is a process, and we appreciate your patience as you continue through the program. While we recognize that it's still early, we're optimistic that the results will continue to build as time progresses.
If you have any questions or need further assistance, please don’t hesitate to reach out to our Client Services team at 214-888-4990. We’re here to support you every step of the way.
You have an expertise when it comes to…
You have an expertise when it comes to talking to people I could not do what you do. I am so grateful to you.Thank you
November 12, 2024
Unprompted review
Reply from MSI Credit Solutions
Ms. Nieman,
Thank you so much for your kind words! MSI Credit Solutions is always here to help, and it’s our pleasure to support you in any way we can. Your trust means a lot to us. If you ever need assistance or have any questions, don’t hesitate to reach out to our Client Services team at 214-888-4990. We’re always here for you!
Customer service feedback
**Update to MSI complaint.** I was grateful I was given the opportunity to write my experience and to allow others to know of the significance of my situation. I was particularly impressed that someone at MSI acted on my suggestion, which was to call me if they wanted to understand my point of view. I had a wonderful conversation with Vanica from MSI; she addressed my question but gave me constructive information that I could work with and continue my research for me to make a decision I'm comfortable with. She also addressed what happened with her associate, heard the recorded interaction, and understood what he did wrong. Hopefully the person gets more training, and hopefully current/future customers don't have to deal with something like that. But I was very impressed how they took action and tried to fix the problem. Thank you Vanica and thank you MSI. I appreciate MSI's commitment to customer satisfaction and look forward to continuing to do business with you.
November 5, 2024
Reply from MSI Credit Solutions
Thank you so much for your updated feedback, Ismael! We’re pleased to hear that Vanica was able to assist you and provide valuable insights for your decision-making. At MSI, we take great pride in our commitment to customer satisfaction, and your feedback reinforces the importance of addressing concerns and continuously improving our service. We also appreciate your understanding regarding the situation and your recognition of the actions we’ve taken.
If you have any further questions or need additional assistance, please don't hesitate to reach out. You can contact us directly at 214-888-4990 during our business hours, and we’ll be happy to assist you. We look forward to continuing to do business with you and ensuring your experience with MSI remains a positive one!
Thank you again for your trust in MSI!
Is not what I expected they don’t do…
Is not what I expected they don’t do anything about it other then charge you
October 25, 2024
Reply from MSI Credit Solutions
Hi Estela,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience hasn’t met your expectations. We understand your frustration, and we want to assure you that we are committed to providing the support and value you deserve.
According to your file, it appears that your credit consultant and our team have made several attempts to reach you in order to better understand your concerns and help resolve any issues. Unfortunately, we’ve been unable to connect. Please give us a call at 214-888-4990 at your earliest convenience, or feel free to reach out via email. We’ll make it a priority to address your concerns and work toward a resolution.
In the meantime, we’re pleased to inform you that your credit scores have increased over 100 points across all three bureaus. We hope this positive progress provides some reassurance as we continue to work together.
We appreciate your feedback and look forward to speaking with you soon to ensure we can resolve any issues and further improve your experience.
Super helpful
They were all fantastic to work with. Great customer service, super helpful, and very knowledgeable.highly recommend if you need any credit help.
September 20, 2024
Reply from MSI Credit Solutions
Thank you for taking the time to leave us a review! We are so glad that you had a positive experience with MSI Credit Solutions. Our team works hard to provide excellent service. We truly appreciate your feedback. Thank you for choosing MSI Credit Solutions!
Sandra at MSI was very knowledgeable
Sandra at MSI was very knowledgeable, polite, and patient!! Thank you for helping my family get back on track with our credit!!
September 23, 2024
Unprompted review
Reply from MSI Credit Solutions
Thank you for your positive feedback! We are delighted to hear that Sandra at MSI Credit Solutions provided you with knowledgeable, polite, and patient service. It’s our goal to help families get back on track with their credit. If you need any further assistance, please feel free to reach out. We’re here to support you.
Did not work
Did not work , threw my money away to them and attempt to login to my account and now I am blocked. Paid more than $1000 plus the 98 month scammers THE NAME IS NOEMI not Naomi look again on your records or ask your worker Gilberto he will know exactly who I am.
August 29, 2024
Unprompted review
Reply from MSI Credit Solutions
Dear Noemi,
We’re truly sorry to hear about your concerns regarding our service. It’s troubling to learn that you believe there may be an issue with your account and financial matters. We take such concerns very seriously, as maintaining the trust and satisfaction of our clients is extremely important to us.
We have located your account in our system but have been unable to reach you via phone or voicemail. To assist us in resolving this matter efficiently, please provide any additional details you may have or contact us directly at 214-888-4990.
Our team is dedicated to addressing your concerns and resolving any issues as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this issue promptly.
They were a ripoff
They were a ripoff. Nothing changed except my bank account paying them for no results
August 25, 2023
Unprompted review
Reply from MSI Credit Solutions
Dear Rich,
We are genuinely sorry to hear about your concerns regarding our company. It is deeply troubling to hear that you believe we have scammed you and taken your money. We take such allegations very seriously, as our primary goal is to maintain the trust and satisfaction of our clients.
However, we cannot locate any records indicating that you are our client. Without your full name, we cannot verify your account or investigate the matter further. We assure you that we have no records of any clients with your first name alone reaching out to us with similar concerns.
We are committed to resolving any issues you may have experienced. Please provide us with your full name and contact information or reach out to us directly at 214-888-4990 during our business hours. We will prioritize your case and work diligently to address your concerns.
Thank you for bringing this to our attention, and we hope to resolve this matter promptly.
Paid from costs of $2000 for my husband…
Paid $2000 for my husband and I and not one account was resolved. Big waste of money. Do not recommend. Lost out on my hard earned money. Tried to reach out to my credit specialist and received no feed back.
I’m sorry but I don’t feel the need to give out more of my personal information to have you “verify” my bad review. Unless you’re going to give me a refund then I won’t waste my time on trying to reach out to Jose Zarate and Gabby Galarza. Thank you.
May 19, 2023
Unprompted review
Reply from MSI Credit Solutions
Thank you for your feedback. We're truly sorry to hear that your experience with our credit specialist service fell short of your expectations, especially considering the significant investment you made. We have not been able to find you in our system in order to contact you to resolve this problem. We'd like to investigate this further and see how we can help. We can assure you we'll take appropriate action to address the lack of communication. Please note that we are an inbound center, and do not make outbound calls. Please reach out to us directly at 214-888-4990 or clientservices@msicredit.com so we can discuss this further and find a solution.
Sincerely, MSI Credit Solutions
Jaron from MSI is very knowledgeable and very helpful…
Jaron is such an awesome and amazing rep from MSI. He communicates and throughly explains everything to me until I fully understand what I asked. He is so knowledgeable about credit. MSI is a company that is worth it for your long term goals like removing collections, removing old bills you then already paid in full, just everything so you purchased a house or car, Etc. Jaron is making my year. My family and I think you!!
November 13, 2023
Unprompted review
Reply from MSI Credit Solutions
We're delighted to hear about your positive experience with Jaron at MSI Credit Solutions. It's fantastic that we have been instrumental in helping you understand the intricacies of credit and have effectively communicated the necessary information. Thank you for entrusting MSI with your credit improvement, and on behalf of the entire team, we sincerely thank you and your family.
No results
They will tell you they’re working on your account for months until they bleed you they didn’t do nothing on my account and I still paid for nothing I wouldn’t do it again.
December 1, 2022
Reply from MSI Credit Solutions
Jose, we're sorry to hear that you did not see the results you were hoping for during your time with MSI Credit Solutions. While we understand your frustration, it's important to note that credit repair is a complex process and results are not guaranteed. We work diligently to help our clients improve their credit scores but cannot guarantee a specific outcome. We apologize if you felt misled or did not receive the level of service you expected. Our team takes every client's feedback seriously and we're constantly working to improve our processes and services. We would appreciate the opportunity to discuss your experience in more detail and see if we can do anything to address your concerns. Please contact us at 214-888-4990. Thank you for choosing MSI Credit Solutions, and we wish you all the best in your credit journey. Best regards, MSI Credit Solutions Team.
George Hicks is absolutely amazing
George Hicks is absolutely amazing! He is professional and answered all my questions and addressed all my needs. He is extremely helpful and pleasant to talk with. He is a person of his word and followed through with everything he said he would do. I felt like I was valued as a customer. Thank you George for being a blessing to me in starting the beginning process of owning a home by fixing my credit! God bless you...keep up the exceptional work. You are a man of integrity!
June 5, 2023
Unprompted review
Reply from MSI Credit Solutions
Thank you for taking the time to share your positive experience with George Hicks at MSI Credit Solutions. We are thrilled to hear that he was professional, helpful, and pleasant to talk with and that he addressed all of your questions and needs. We're proud to have team members like George who are committed to providing exceptional customer service and delivering on their promises, and we look forward to continuing to assist you on your credit journey. Thank you for choosing MSI Credit Solutions, and we wish you all the best!
Blake Woods is thee best! MSI Rocks!
If you are thinking of using MSI credit repair.... DO IT!!!! Believe it or not I found and started following Blake Wood on TikTok. I watched a ton of his informative videos and then made the decision to comment asking for more info. He immediately messaged me, we set up a time to chat and he really impressed me. Blake was very knowledgeable, open to answering any questions, very down to earth, easy going, easy to get in touch with, explained the whole process step by step and gave me all the tools to get my credit back in good standing. It took only maybe 4 months of him working on my account before I received a call with fantastic news!!! He called me and told me my credit was completely cleared. Not a single drop of debt!!!!! He was able to fight on my behalf to clear it all!!!! Blake Wood recommend what to do now to build my credit score back up again, which to me is going above and beyond. He then told me they will no longer be charging me monthly bc that have done all they can do. I didn't have to track him down or make a bunch of calls for MSI to stop the auto pay. HE called ME!! As a busy, full time working, single parent he made choosing MSI one of the best choices I've made to better my life for my son and I. Don't hesitate to pick up your phone and make a single call that will help better YOUR life!!
May 22, 2023
Unprompted review
Reply from MSI Credit Solutions
Thank you for sharing your amazing experience with Blake Wood and MSI Credit Solutions! We are thrilled to hear that Blake was able to provide you with excellent customer service and that you were able to see such fantastic results in just four months. Our team takes pride in providing a personalized approach to credit repair and working diligently to help our clients achieve their financial goals. We appreciate your trust in our services and we're glad that Blake was able to provide you with the tools to build your credit score back up. Thank you for choosing MSI Credit Solutions!
Thank you Blake for all your dedication…
Thank you Blake for all your dedication and hard work you put into fixing what I once thought could never be fixed. Not only was he detailed and honest throughout the process, his words of encouragement and positivity instilled trust that is much needed in a lengthy process!
February 10, 2023
Unprompted review
Reply from MSI Credit Solutions
Thank you for taking the time to share your positive experience with Blake and MSI Credit Solutions. We're thrilled to hear that Blake's dedication and hard work helped you achieve your credit goals. Our team is committed to providing exceptional service and support to each and every client, and we're glad to hear that Blake's attention to detail and honesty made a difference in your experience. We believe that a positive attitude and encouragement can go a long way in the credit repair process, and we're glad to hear that Blake was able to instill trust and confidence throughout your journey. Thank you for choosing MSI Credit Solutions, and we look forward to continuing to work with you to achieve your financial goals.
What made my experience great
What made my experience great, well I’m going to start with , Kaleb Young has amazing customer service skills . I loved how he showed empathy and answered any questions and concerns I had . Explained the process very thorough, he didn’t sound like a robot. Just when I thought like giving up and there was no fix to this. He reassured me there’s always room for growth. He educated on ways to raise my credit score. It’s amazing what this company does and I can’t wait to see the results . I’m happy I chose to make that phone call. My husband also had his consultation today and he insisted I call because these people are great.
March 22, 2023
Unprompted review
Reply from MSI Credit Solutions
Thank you for sharing your positive experience with Kaleb and MSI Credit Solutions! We are delighted to hear that Kaleb provided you with excellent service and was able to explain the necessary steps to increase your credit score. Our team takes pride in providing professional and timely feedback to our clients, and we are thrilled to hear that you are pleased with our services. We appreciate your business and look forward to continuing to work with you to achieve your financial goals.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.