We broke a mug that had great sentimental value, having been given by our sister in law who passed away in December, and needed some guidance as to how to obtain a replacement. I asked the question vi... See more
Company replied
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See what reviewers are saying
I had two mugs as a present many years ago which I particularly like, sadly one became chipped and developed a vertical crack rendering it useless. I checked mug base and looked online, and found to... See more
I received my shipment of a mug on September 29. When I took the small box from my mailbox, I could hear that it was broken. I opened it and the wonderful mug I had ordered on September 19 was in se... See more
Pretty quick delivery but one item was missing. Contacted by email & missing item posted to me same day. Absolutely brilliant customer service,we know things sometimes go wrong but this was rectified... See more
Company details
Written by the company
☕️ The Mug People ☕️ Become a stockist or shop online. Luxury bespoke and custom service. Design led mugs, baubles and giftware. We ship worldwide! 🌎
Contact info
Mclaggan Smith Mugs Ltd, G83 8BS, Jamestown, United Kingdom
- +441389755655
- hello@msmugs.com
- msmugs.com
3.9
Great
604 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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good quality and shipping
the model I wanted to buy was not available but I found a diffrent one I like. good quality products and shipping(only 3 days to Japan!).
July 1, 2020
Unprompted review
Excellent service
The delivery was very quick and the mugs didn´t break on their long way to Germany. One of the mugs was sent wrong but I got the right one very very quickly and even didn´t have to send back the wrong one. Excellent and extremly friendy service!! I can recommend Mclaggan to everyone!
June 15, 2020
Unprompted review
Best service ever
Best service ever - speedy beyond belief. Wonderfully presented. Thank you.
June 13, 2020
Unprompted review
Speedy service
Speedy service. Mugs are fabulous and stylish and exactly what I wanted.
June 11, 2020
Unprompted review
Lovely mugs and really nice to have…
Lovely mugs and really nice to have them personalised
June 11, 2020
Unprompted review
Excellent service
Excellent service, packed well and prompt on getting back to me when there was a problem!
June 9, 2020
Unprompted review
Fabulous mug with smooth and speedy…
Fabulous mug with smooth and speedy delivery. Thank you
June 9, 2020
Unprompted review
Women who changed the World & British Prime Ministers Mugs
Great mugs which arrived faster than expected so became anniversary presents to each other!
June 8, 2020
Unprompted review
Excellent quality.
Great cups, very high quality,the smaller size are great as coffee cups .
June 7, 2020
Unprompted review
Excellent service with great products…
Excellent service with great products from lovely people
June 7, 2020
Unprompted review
Thank you the mugs are great
Thank you the mugs are great, and arrived in good time.
June 6, 2020
Unprompted review
Stunning gift
Just beautiful and the personalised writing was perfect. Will order again.
June 4, 2020
Unprompted review
My mugs never arrived.
June 4, 2020
Unprompted review
Reply from Mclaggan
Hi Katia,
We are so sorry the mugs have still not arrived in Portugal. We posted your order out twice - once free of charge. It looks like delivery is taking longer due to the current pandemic. We hope you receive the order soon.
Best wishes,
Maisie
Birthday surprise
Looking for an alternative present for a man who has been cycling constantly during lockdown! Having been given a personalised mug in the past, I checked out the website (on the bottom of the mug) and found a perfect mug. Great choice and quick service. So good, that I bought one for myself.
June 4, 2020
Unprompted review
Fantastic service and fabulous mugs
Fantastic service and fabulous mugs; my all time favourite. Many people have commented on how much they love these mugs.
Thank you so much.
I will be buying more in the future.
June 3, 2020
Unprompted review
these are great mugs
these are great mugs - they are of the highest quality of see through bone china but also the daftest funniest I have seen.. I live in LA and bought one in London - then needed to have the set!
June 3, 2020
Unprompted review
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