MSP Financial Reviews 35

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, noting that they make complex processes clear and stress-free. Many people highlight the exceptional customer service, emphasizing the team's patience, strategic advice, and ability to prioritize their clients' best interests. Consumers frequently mention the quick response times and efficient handling of requests, with some reviewers reporting that their applications were sorted within 24 hours or secured in record time. People appreciate being kept informed at every stage and receiving clear, detailed explanations without pressure.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the outstanding support received.... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Response time

Customers had positive experiences with response times. Reviewers consistently praise the prompt and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris Sykes at MSP Financial has handled all my mortgages over the years, and I’ve always been impressed by his professionalism and attention to detail. He doesn’t just find a deal and leave it there,... See more

Company replied

Rated 5 out of 5 stars

Donovan has helped us with 3 mortgages- i then reccomended him to my close friends, who have all praised his help. Always exceptional patience, strategic advice and a calm demenor when big decisions n... See more

Company replied

Rated 5 out of 5 stars

I found Donovan through LinkedIn and I cannot put into words how grateful I am for his support renewing my mortgage. He was so efficient and actioned my requests straight away. The process was so simp... See more

Company replied

Rated 5 out of 5 stars

Chris delivers the best client service I've experienced from anyone in any industry. I've always been confident he is putting our interests first and he takes all the fuss out of getting a mortgage, w... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

MSP brings together an abundance of industry experience to offer clear, expert property finance advice, with a personal touch. Whilst we specialise in supporting clients with more complex circumstances such as professionals, business owners, and high-net-worth individuals, we’re here to help anyone looking for trusted guidance. Whether it’s for residential property finance advice, help with your next investment property, or personal protection, we're on hand to guide you through your financing journey. At MSP, we believe financial advice should be straightforward, tailored, and accessible. We’re here to listen, understand, and help our clients move forward with confidence.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35 reviews

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Rated 5 out of 5 stars

Super efficient and supportive

Chris has been great the whole way through our move, remortgage and talked us through everything really clearly. He was also on top of making sure we had everything in place that we needed (particularly when we weren't great at remembering to do everything!) couldn't have asked for more

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Mortgage Support from a True Expert - Donny!

Donny was recommended to us by a close family member, and I honestly cannot recommend him highly enough. After running into a few challenges with our mortgage application, he stepped in and handled everything swiftly and efficiently—securing us an offer in no time.
Right from the first call, his deep experience and knowledge shone through. He quickly identified the right lender for our complicated case and guided us through the process with ease. Whenever new hurdles came up, Donny always brought thoughtful solutions and kept everything moving smoothly.
On top of his professionalism, he’s also an incredibly calm, friendly person to work with. I’ll be recommending him to everyone I know!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Donny was recommended by a friend and from the outset his service was outstanding. He kept me updated at every stage, explained everything clearly, and gave me options without any pressure. When interest rates dropped just before completion, he contacted me straight away to reassure me and check the deal without me even asking. His communication and professionalism made the whole process stress free – highly recommend!

September 30, 2025
Unprompted review
MSP Financial logo

Reply from MSP Financial

Thanks Paul - it was brilliant to work with you and pleased we managed to get that rate down for you!

Rated 5 out of 5 stars

Years of great service

Mike has been looking after us for many years.Always quick to keep us informed, and available at all times. Information is always complete and takes the hassle out of the financial admin

September 19, 2025
Rated 5 out of 5 stars

Brilliant Mortgage service

Brilliant Mortgage service, my previous broker didn’t alert me to the fact that the fixed period on your mortgage is based upon the date when the offer was made, not the date when you draw it down. Came back from holiday with a two week notification that my fixed rate will become variable in two weeks time costing me >£4x the existing per month. Spoke with Mike at 9 AM and it was all sorted within 24 hours. Can’t speak more highly of Mike and this company.

September 17, 2025
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Mike Perrin provided clear, professional advice and secured a great mortgage deal tailored to our needs. His communication was prompt and reliable throughout, making the process smooth and stress-free. Highly recommended.

September 11, 2025
Rated 5 out of 5 stars

The service was excellent from start to…

The service was excellent from start to finish. Chris took the time to explain all my options clearly, found me a great deal that suited my circumstances, and handled the process smoothly with regular updates along the way. What could have been stressful was made really straightforward. Professional, approachable, and efficient – I wouldn’t hesitate to recommend Chris to anyone looking for mortgage/remortgage.

August 28, 2025
MSP Financial logo

Reply from MSP Financial

Thanks so much for the review

Rated 5 out of 5 stars

Excellent service

I had an excellent experience working with Chris and can’t recommend MSP highly enough. Buying a home and arranging a mortgage can feel overwhelming, but Chris made it straightforward and reassuring. He took the time to understand my needs, was fast and efficient in proposing options, and guided me through the process with patience and care. His experience and professionalism really stood out, and I always felt I was in safe hands. I’ve since recommended him to friends, who have been just as happy with the service provided.

August 27, 2025
Unprompted review
MSP Financial logo

Reply from MSP Financial

You are very kind

Rated 5 out of 5 stars

Just an amazing and commited company

MSP have looked after me with the not only the best in expertise but in a personal and committed manner that goes above and beyond anything Ive ever had.
I cannot recommend them enough..

August 4, 2025
MSP Financial logo

Reply from MSP Financial

Always a pleasure to work with you Mark (Sam!)!

Rated 5 out of 5 stars

Outstanding service- Highly recommend

I’ve worked with Mike Perrin on two separate mortgage deals now, and I honestly couldn’t recommend him more highly. Both times, he made the entire process smooth, clear, quick and as stress-free as possible.
I wouldn’t go anywhere else!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

They were brilliant!

I'll keep this very simple, Donovan did such a good jib that I referred my parents to him after my experience. Donovan made the process clear and obvious, explained the nuances of what I was getting and when things were not going as we had hoped in other areas of our purchase he was there to support and talk us through. Great guy, Great business. Will be using MSP moving forward and would thoroughly recommend.

July 1, 2025
Unprompted review
MSP Financial logo

Reply from MSP Financial

A pleasure as always Ed, thanks very much for the positive feedback and all the referrals!

Rated 5 out of 5 stars

Donovan has helped us with 3 mortgages-…

Donovan has helped us with 3 mortgages- i then reccomended him to my close friends, who have all praised his help. Always exceptional patience, strategic advice and a calm demenor when big decisions need to be made. Plus practically, he has found deals i would have never found myself. Highly reccomended.

July 4, 2025
Unprompted review
MSP Financial logo

Reply from MSP Financial

A pleasure to work with you - thank you for all the support and recommendations. Looking forward to the next step in our business relationship!

Rated 5 out of 5 stars

Clear and prompt strategic advice and support - highly recommend!

Chris gave very helpful clear strategic advice on our mortgage options. He was very prompt on progressing our mortgage application, securing a decision in principle and full mortgage offer the next working day after we had submitted all our documents. Chris has been extremely prompt in responding to any of our queries. Would highly recommend!

July 1, 2025
MSP Financial logo

Reply from MSP Financial

Lovely to work with you Sophie. Thank you for the positive feedback!

Rated 5 out of 5 stars

Amazing help & support for a first-time buyer, would highly recommend

I’m a first time buyer and knew very little on how to go about buying a property and applying for a mortgage. Chris has been very helpful and responsive during this whole process. He replies to all my emails and questions within a few hours and he gave me very valuable advice during and after the mortgage application process. I’d recommend MSP to anyone who is looking to buy a property

July 1, 2025
MSP Financial logo

Reply from MSP Financial

Thank you for the feedback. It has been a pleasure to guide you through your first purchase!

Rated 5 out of 5 stars

Fantastic Experience Remortgaging with Mike – Highly Recommended!

We can’t recommend Mike enough as a mortgage broker. From our very first conversation, he was professional, knowledgeable, and incredibly patient. He took the time to explain every detail, answered all our questions, and made the entire remortgage process smooth and stress-free.

Mike was proactive and always kept us updated, which gave us complete confidence that we were in safe hands. He went above and beyond to secure the best possible deal for us, and his friendly, approachable manner made the experience far better than we ever expected.

Thanks to Mike, we now have a remortgage perfectly suited to our needs. If you’re looking for someone who truly cares and will work tirelessly for you, Mike is the person you need.

Thank you, Mike, for your outstanding service!

July 2, 2025
Unprompted review
MSP Financial logo

Reply from MSP Financial

Thank you for the kind words Claire!

Rated 5 out of 5 stars

Highly recommend. Fantastic service & so efficient.

I found Donovan through LinkedIn and I cannot put into words how grateful I am for his support renewing my mortgage. He was so efficient and actioned my requests straight away. The process was so simple and stress free. I highly recommend him and will definitely be reaching out again on my next renewal.

July 1, 2025
MSP Financial logo

Reply from MSP Financial

Thanks Katie. Great to be back in touch!

Rated 5 out of 5 stars

This was a great experience because I…

This was a great experience because I was supported through the remortgage journey with timely and specialist advice that was always clear.
Mike is always on hand to answer my questions, so the service is professional and responsive.
I have recommended MSP to friends and family because trust is important when making these big financial decisions.

July 2, 2025
MSP Financial logo

Reply from MSP Financial

Thanks Hannah. Appreciate the support!

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