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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for being excellent, with many highlighting the staff's helpfulness and positive attitude. People frequently mention the quick response times and the smooth user experience, making interactions pleasant and productive. Many consumers are very happy with their purchasing experience and the after-sales support. However, some people were dissatisfied with the product itself, specifically encountering issues with installation or activation. A few other people also felt that the customer service, while generally good, was occasionally dismissive or unhelpful when dealing with specific product limitations, such as one-time use keys, which they felt were not clearly communicated during purchase.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the excellent... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the speed and accuracy of... See more

Staff

Consumers consistently express satisfaction with the staff. Reviewers highlight their helpfulness, patience,... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the speed and... See more

User experience

People report positive experiences with user experience. Many customers found the installation process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am not very good at the technical aspect of computing.I there always have problems when I am trying to do something new. I was experiencing problems until I emailed Steve. He was so calming that I w... See more

Rated 5 out of 5 stars

I had issues installing the product on my laptop using the key code and emailed support for assistance. Straight away they sent an easy to follow guidance sheet over but I am not very good on compute... See more

Rated 5 out of 5 stars

I bought Office for Mac from MSSoftware a few months ago and have just run into a problem which required me to reinstall the software. My first question to MSSoftware about doing this was sent around... See more

Rated 5 out of 5 stars

There was a small issue with a license but this was sorted very quickly. The guys even responded to this issue during the evening. Can't ask for better Customer service than that. 👍


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

450 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Avoid

The instruction gives a URL to a .img file to create a virtual disc drive to download the software - a complicated process we had never encountered before. Worryingly the key provided did not work on Microsoft website. We will avoid this supplier.
So we bought from Amazon, at a higher cost (still discounted), and everything worked fine.

May 16, 2024
Unprompted review
MSSoftware logo

Reply from MSSoftware

The img file is direct from Microsoft and gives the user a digital copy, this helps if they ever need to install over the current install to resolve issues!
Once installed its activated and authenticated via Microsoft in the same way.
Also many users don’t wish to create a Microsoft account, so this option is often preferred.
Most software is downloaded from setup.com with the option of using direct img files from Microsoft, I would also point out that for extra costs, “in some instances” we offer every package from setup.com if not already included.

Rated 5 out of 5 stars

Sorted!

Downloading software and got it installed etc all fine, then had a problem with my product key, which resulted in strange error messages. Used online chat, and got an email in response. James was brilliant, kept at it till he solved my problem. Was gentle when explaining things to me that I should/could have known, too. Really pleased. Product (MS Project) working beautifully.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

MS Office fantastic installation support

Just bought MS Office from these guys for my Apple Mac and had a few issues, due to bad information from Microsoft.
The support I received from these guys was fantastic. Helpful, supportive and they went the extra mile to resolve the issues. I will definitely use them again and recommend them to family and friends

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great service - really important when buying online

I did have a small problem and the response was brilliant. I got an answer in a few minutes and was offered a full refund if that didn't work out. It did, and I have the product fully working.

You might be able to buy the same products from a shop in a different time zone and small print that says "no help and no refunds" - but why would you do that?

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service all round!

Excellent service all round!
Great price; easy ordering online; acknowledgement arrived by return; activation key came via email within 10 minutes. Clicked on link; activated 'MS Office for Mac' with key code. All done ... Brilliant!! Thank you.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent support and advise from customer service department and very quick responses from all involved.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Office 2021 Pro Plus Suite

I originally purchased Office Professional Plus 2016 but after having issues with my PC I had to repair it. Like a complete noobie I chose the online repair which repaired it alright! it repaired it to such an extent that it spat out my licence and would only let me continue to use office if i purchased another licence.
So I have now upgraded to office 2021 and once again used MSSoftware. Again as I expected it activated instantly and I am now using the suite. But.... beware of repairing the program in your future by using the 'online' facility and choose the offline repair instead. the loss of a licence to use software is a pain in the ass but not any fault of MSSoftware. Maybe they could put some sort of warning about the online repair screw up. But, apart from that, this is a trusted provider of a great service. I can recommend them to anyone who is looking for an alternative to that horrible software 'Office 365' which M/Soft keep pushing and seem to be tying into any perpetual licensed software you buy.

November 19, 2023
Unprompted review
Rated 5 out of 5 stars

Office 2019

Office 2019
Once purchased the email contained clear instructions to remove any residual office applications and links to download the relevant application. A seperate mail contained the code.
No issues whatsoever.
Highly recommend.

October 10, 2023
Unprompted review

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