M&T Bank Reviews 244

I went into a branch in Milford, DE to open an estate account to handle my deceased father’s estate. The first woman was helpful and gave me all the info I needed to open one. I needed an EIN number. Easy. But she was also pushing me to open it at another branch. Weird. I came back an hour later and met with another woman. I gave her all the info requested…and then she said she required the confirmation letter from the IRS. I told her nobody told me they needed that. She began browbeating me for not having it while holding my father’s death certificate. I snatched up my paperwork and left on the spot while she informed me that *I* was disrespectful. Maybe I was coming off as rude without meaning to, but I’ve also never had this issue with any other bank. I certainly can’t imagine treating somebody who just lost their family in such a callous manner.

If there were an option to give 0 stars, I’d have picked it. Never have I ever experienced such a rude, unhappy, miserable customer service agent in my life. All I called for was a payoff amount on a loan, and I seriously thought I was calling for the completely redacted Epstein files! This woman is the unhappiest human I’ve ever encountered. My husband was on the call as well, since we are both on the loan, and after verifying both identities, she straight up said she would end the call if we were both providing information she asked for. I am delighted to say we paid off the loan and will no longer have to speak to anyone who hates their job so much. Maybe the DMV is hiring??

Wouldn't even have enough room here to explain situation do ill just keep it short horrible customer service and service they offer even down to their senior vp persona and attitue also real quick to mouth you off and or not do their job correctly get angry and frustrated etc but as soon as you do it your the bad guy needless to say ill find a new bank then to let this one hold my money whole they profit from it

M&T Bank's computer is failing in math, and their customer service has failed as well. I contacted M&T Bank because I overpaid in escrow, and they want to overcharge me when the mortgage is not in default. I brought this to the M&T representative Sierra's attention, asked to be transferred to a specialist, but she said there is nothing they can do and hung up on me.

Got a forbearance on my VA home loan because had major surgery. They were basically bullying me to pay even though I was recovering. When that didn’t work they skipped a month of my forbearance but told me I was covered (I recorded the calls)then reported my payment late causing my credit score to drop 130 points.

Shannon Lazare promised they would roll over my ten year mortgage with them , but instead I get demand letter , never late always on time , wow this is the way they treat good customer s , I have 3 loans, what Shannon said to me really hurts we are looking out for best interest in the bank Wow really so screw your customer s !!!!!

Rude customer service and terrible billing department, bring your business elsewhere.

When you use Zelle through M&T they consistently flag it as fraud, then tell you they can’t tell you why it’s flagged as fraud, it’s an algorithm, and can’t do anything about it. So you have no access to your money or to use Zelle when you need to. This has literally happened to me at least 10 times easily in months. So how do I know the algorithm isn’t because of race age or something else? Zero help when you call in. Zero answers and zero professionalism and these are the people holding your money. Use a different bank. Honestly they’re the worst.

Horrendous. Worst bank ever.

If I could give 0 stars I would. They took a whole monthly payment from me despite me providing them my bank statement that showed they were paid twice in one month. Horrible company, big bank taking advantage of its clients.

The worst bank EVER. I have POA over my son affairs and was trying to sell his house. I was expecting for the short sale to be completed within 3-6 months. Everything that was needed per their request was turned in. Even my buyer accepted their counteroffer and they still would not let us close. Finally almost a year later we just got the approval to close. On closing day, the bank tried to come back and say that would couldn't close 2 mins before closing. Luckily my attorney sent them back the letter that they sent that they gave us stating permission to close. We closed but the bank refused to pay the attorneys which they were supposed to and now I have to come up with money that I don't have. This bank is ridiculous. It took me through unnecessary hoops. If you can avoid them you should

Their customer service lied and told us we'd have our refund processed and given the money on one day, then on that day, the story changed and they couldn't do anything but make us wait an extra 48 hours. They lied and said coming into the physical branch would let them help, only to be turned away, wasting our time and gas. Zero care, zero help, nothing but incompetence and greed. Worst bank we've ever used and will be closing our account immediately. Absolutely awful to their customers.

Locked out of my account while traveling on vacation in the Caribbean for no apparent reason, and told to call 1-800-269 8463 to unlock
Now on hold for over 45 minutes with no help, yet
In general, face-to-face banking with M&T can be cumbersome at times, with poorly trained or ignorant tellers. Before M&T bought out Peoples, it was a good bank with dependable service>
Taking my $$$$$$ elsewhere this year, and no one at M&T seems to care. Terrible bank for personal banking. STAY AWAY

DO NOT DO NOT DO NOT DO NOT
I worked here and would NEVER suggest anyone to bank here! They ruined my destination wedding plans because they can't get thru their own security.
****INCAPABLE OF TRUSTWORTHY BANKING****
Tried to pay for my wedding venue and they flagged it as fraud stay going into the bank to let them know all the details ahead of time, this went on for 4 days and 2 bank managers and fraud team STILL couldn't figure out how to make the payment, again when trying to book a snorkeling trip after telling them ahead of time. I lost my entire booking, resort and plane tickets!
I can't even use Zelle to get paid from my cleaning job because it flags fraud! AND ZELLWLE COMES WITH MY BANK ACCOUNT and they STILL can't figure itout 3 years later.
They are helpless and absolutely so ridiculous with their fraud team that they can't even manage their own security.
WHO THE HLL WOULD TRUST THIS BACK WITH THEIR MONEY?!

Long hold times and in one case, after a very long hold, I was just connected to a crying baby… I am 100% not joking, there was a baby crying in the background and no rep on the line. So joy only do I have to call back and go to the end of the line and start over, I am now haunted by the crying baby with no one to calm it on the other end. Not sure what kind of employee sweatshop M&T is running but I would avoid these clowns.

To be honest I didn't even know that bank existed until I had to go there to cash a check. Upon entering, I agreed the security guard with a "Good Morning". He looked at me like I'd killed his mother, without any reaction whatsoever. The cashier took too long to process the transaction, and when she was about to give me the money, she said: It has a five dollars fee. I said to her
"whatever". It is crazy. I go to PNC Bank or Wells Fargo all the time and never charge me anything for that. I hope I don't have to come back there. It was the location on Castor Avenue in Philadelphia.

Whatever you do - don’t work at a call center in M&T bank. I can’t tell you the experience as a Teller .. but don’t work at their call center. You are guaranteed to become a shell of a person. It will mentally exhaust you in ways you didn’t even think were possible. You will be micromanaged to a fine hair.. nothing you do will be right. They set you up for failure unless you operate like a robot. The tension of working here with the high demands of upper management will cause you to have extreme resentment towards the company & this will surely translate to your calls; you won’t want to deal with customers & their complaints, you’ll lose your spark of being nice & using empathy. If you have mental health issues - this job will make it increasingly worse. Please do yourself a favor & never work for this atrocious company.

Fraud department treats you like you're the one trying to steal. One of the worst customer service experiences I've ever had.

I went to the bank in Stroudsburg PA unfortunately and was treated horribly by the teller..I was trying to close my husband's account because he passed away suddenly on December 22,2025. I admit, at first, I have been on edge due to my husband's passing, not to mention, my 17 y.o. kitty also passed away the day before..I apologized for me being perhaps edgy but that made no difference..she showed zero empathy and had a terrible attitude, she kept me waiting. I had all the necessary paperwork, then she said she wanted to run it by her boss..who was having lunch in her office, she went in, I followed asking what the problem was..I had all the necessary paperwork..I just wanted to close the account..finally and still with an attitude she cut me a check for the amount to the estate of my husband..the teller's name is Jennifer..there was only one other teller and the manager who hides in her office..I have never sent in a bad review, but they were so so very rude..they should be fired..

The Oakfield, NY M&T branch is in serious need of re-training and the need to understand Customer Service. The Tellers and Manager all have two speeds; Slow and Stop and they seems to be happy with that. Don't ever enter the bank thinking that it will be quick trip, even just to make a deposit, because they WILL NOT expedite the transactions and will blissfully ignore customers standing in line!