MUD Jeans Reviews 63

I don’t recommend ordering from MUD if you are based in the UK.
I ordered a pair of jeans from them but decided to return them. After paying for a the return they informed me that I should also include a commercial invoice to avoid customs charges. This commercial invoice was not provided in the returns email. After 2 phone calls with customer service and multiple emails this invoice has still not been provided to me.

I placed my order on April 14, 2026, and two weeks later the order status still says that it is being prepared for shipment. However, the website states that shipping to Germany only takes 1–2 days.

After one week, I contacted customer support. First, I had to deal with an AI bot that was unable to provide any clear information. I was then supposedly forwarded to a real support agent, but I have now been waiting another week without receiving any response.

I understand that delays can happen due to stock shortages or other issues. However, in that case, I would at least expect to be informed about the current status of my order and the reason for the delay.

Overall, the lack of communication is very disappointing.

The sizing guide was off for both jeans. Neither were close to fitting well. There was a definite quality difference between the 2 pairs and it felt like 1 would tear with any wear. The shipping was a third the the price of the jeans and I have to pay to ship them back as well meaning I'm out more than $100 due to THEIR poor quality control.

10 days to let me know their online stock was not trustworthy and that my jeans can't be delivered. No information about future availability, 10% discount on next purchase offered. Hoping for quick refund.
Very disappointed by my (not first) experience.

Great quality of jeans. Also good customer service: A return was lost by DPD, and MUD jeans restituded the return even though the package was not found yet.

Just be aware that you need to pay the return costs when returning items, but it’s only a small fee.

I love to support a circular brand, and the jeans fit so well and are much more comfortable then any other brand I've tried.

The product are certainly of good quality, but the website and the customer service are not good.

I wanted to buy two products, one on sale and the second not but that could benefit from a discount code. It was not possible to get both in the same order because either you get the sale or the discount code but you cannot have in a same order a pant with the discount and one with the sale.
Thus for one of the two order, I had to pay the delivery cost.
Then, it turned, the two products were too big. We could ask for the change for one of the two order, but for the other, the correct size was not available and impossible to select another product. Thus for this second product, I had to send it back and pay for it while I really wanted to get another product from the brand. I contacted them for this by phone, but they told me the only way was to pay for sending back this product, get the money back the finally reorder another one.
At the end, I could have paid 3 delivery costs for one pant.
thus I paid to return the second product and decided not to buy anymore. That is a pity since I really appreciate the produc quality and wanted to wear the Mud products.

Terrible customer service with their AI robot

Very comfortable, BUT I bought MUD jeans after reading their circular promise, but please try to return one of your worn jeans to them, simply not possible or if then really hard I did not get it after many minutes of research on their website (e.g. no address to sent to), just the big slogan.
No-go for me & would never buy again.
Switched the brand of jeans.

I leased two jeans because I really liked the concept of sustainability.

At first I was surprised in a positive way. Really fast costumer service replies, even faster shipping.
The jeans I have are the same model, only different color,and the fit differs a lot. I like both, so that was ok. Even though it could be annoying that the W29 is much tighter than the W28.

4 month of wearing and one jeans teared completely open at the knee. I never had a jeans damaged at the knee in my entire life. It was not stressed in any noteworthy way. Just poor quality!

So, I contacted the costumer service.
First of all, the response time isn't that fast anymore when it comes to a claim.
Second, I leased with the condition that they offer free repair for leased jeans. Now they tell me, conditions have changed, we only refund 50% of repairing costs. I would never have leased the products with these new conditions. It is highly questionable to change leasing conditions for existing contracts, even with no information to the costumer.
My conditions, which are now called "outdated" by the costumer service are still findable online! Screenshots are saved.
I'm thinking of a lawyer to check this.
Mud jeans, never again!

Don't know the last time I had to pay for returning a product.

My year long payments for my (High Jamie) jeans is going to be up this month, and, after a year of (heavy) wear I feel like I can write a well informed feedback on the product:

There are a lot of things i really like about my jeans. For example, the embroidered logo at the back, the subtle looseness. The colour is a little faded now, but nothing I would not expect after multiple wears and washes; the fabric has not thinned out and they probably still have another year - or more - of life in them left.

However, i give them three stars, as after the very first wash my perfectly fitting jeans shrunk in length. The waist, butt, thighs still fit well, but they are very annoyingly about 5 centimetres too short, not full length and not cropped. To me this suggests that the company may not be prewashing the fabrics before cutting them into garments, as fabrics often tend to shrink after first wash. It is a cost cutting technique often employed by fast fashion companies and if I pay 130 euros for an item that boasts longevity and sustainability, I expect it to wear, wash and fit well - and the last aspect, sadly, is amiss.

Ethical and sustainable brand. The jeans I received are well made, high quality. They are really open and transparent about their production process, showing they care about fair wages but also the environment. Also good live chat service when I needed help with sizing. I went for the Dunn jeans and so far they're definitely my favourite because they fit so well and it's a really nice wash.

The zipper of my jeans broke after just 3 months. I contacted the customer service, which offered a refund of 10 €, which would have been nice. Unfortunately, I never received that 10€, even tough I contacted the customer service more than 3 times with the receive and payment information, which only ended in not receiving any further responses - and of course no refund.

After that negative customer service experience I can only recommend to not buy at Mud Jeans.

Easy checkout and great customer service! I cannot wait to get my second pair of MUD jeans soon!

Love the jeans, they are super comfortable and fit well. Will definitely come back to buy another pair next time.

I was very happy with the jeans, they fit well

They don't answer customer e-mails regarding a refund and don't even answer to the case made by ECC (european consumer centre).
>> greenwashing brand that don't care about their customers and with overpriced products with bad quality <<

I liked the look and the sustainable approach, but today my pair tore apart from sitting in a couch, two years from purchase (no pre-tear or damage). Doesn't seem that sustainable to me, they should hold together for longer. When I bought the jeans I thought I was buying quality.

I've e-mailed regarding this. Hope they'll take care of their customers, I'll write here when they've answered and I know!

Edit: First answer, "You get -30 euro if you BUY A NEW PAIR"...

The quality of the fabric is very very poor. They got holes in the ass, after just 2 weeks of waring them. From all the cheap "fast fashion" jeans I have worn out so far, I never had such a bad ones. Not even talking about the color, which gets wasched out after just 1 washing.

I bought two pairs of jeans. I love the look and feel, but unfortunately the quality could be better. After 6 months of wear, the fabric has ripped at the crotch and knees. On the other pair it has also ripped at the crotch and above the back pocket. It's a shame, I love the concept and the jeans. the reason I gave 4 stars is because I wrote mud. they were very friendly and supportive and gave me a discount afterwards.