MUD\WTR Reviews 

I personally had a good experience with this company. I feel as this is a product for consumption commenting on something as subjective as taste is silly. Ordered a few times both their original Cacao blend and their newer Matcha blend. I very much prefer the Matcha blend over the original. Delivered shortly after payment was processed every time. Also had a quick and useful exchange with customer service when I accidentally left the wrong debit card on file. Hard to tell what was placebo and what was not in regards to the effect of this product but for me I felt one cup in the morning kept me up for the day.

This stuff is disgusting and wow, what a rip off on price. I really should know better than to fall for Instagram advertising.
It needed about 3 teaspoons of auger to make it vaguely palatable. Tastes like ginger and turmeric which is not worth the £35 I shelled out for it!

A Disappointing Experience with MUD/WTR

Rating: ★☆☆☆☆

Review:

Where do I begin?

After deciding to quit coffee in January due to excessive intake and the negative effects it had on my health, I embarked on a journey to find healthier alternatives. My first experience with a brand called SpaceGoods was fantastic, setting a high bar for what I expected from similar products.

Encouraged to explore further, I stumbled upon MUD/WTR after seeing their advertisement on Instagram. The promise seemed enticing, and I was eager to give it a try.

However, my excitement quickly turned to disappointment.

Contrary to the marketing, what I found was not a mud-like concoction but a beverage overwhelmingly dominated by turmeric.

This wouldn't have been a major issue if not for the aftermath of using the product.

My insulated mug is now permanently stained yellow from the turmeric, and the taste seems impossible to remove from the recycled plastic lid and rubber seal. Even my toothbrush head wasn't spared displaying it's new pain job of dark yellow instead of sparking white, showing me the potential impact on my teeth, which is concerning.

Taste and aesthetic issues aside, I didn't experience the wellness benefits I hoped for, though my judgment might be clouded by my disappointment in the product's unintended side effects.

To add insult to injury, I was unwittingly subscribed to receive more of the product, leading to an unexpected charge for another package. I admit I may have missed the subscription details, but I felt the process was not as transparent as it should have been.

In summary, unless you're a fervent turmeric enthusiast and unconcerned about the color of your teeth or kitchenware, I cannot recommend MUD/WTR. My experience was far from what I anticipated, and I urge potential buyers to proceed with caution.

It's also very disappointing to see MUD/WTR manipulating their reviews using their own system on their website which tells a very different story to what we see here on the honest world of Trustpilot.

Wow very shocked how strong this is, literally lit my brain up for well over an hour. Felt so much clarity and ability to focus, zero crash. Yes I do miss the taste of coffee so still having one, but this there after. My friends were also shocked at how it made them feel so clear

They say this is a coffee substitute 🤣, no chance. When they say mud, that’s exactly what you can imagine it tastes like! The product does not dissolve so you’re left with this granulated mess at the bottom of the glass, the overwhelming taste of turmeric and chai means you can’t taste anything else including for half a day after consuming. The price is ridiculous for this product and unless they innovate a better tasting product, I can’t see this going anywhere as they’re floating by on their marketing. Definitely wouldn’t recommend and do not waste your money, mines gone straight in the bin!

Update: Received my 2nd bag out of 4 yesterday (2/16), customer service seems to just take a while.

I purchased an ANNUAL subscription for $360 in October 2023, with a 15% discount code. I was supposed to receive a 90 day supply bag quarterly (4x), throughout the year for this price. I received the first bag and I loved the product and was looking forward to receiving my next bags throughout the year.

Come to find out-- the company has tried to charge my card ANOTHER $360 for another 90 supply bag during the time my 2nd shipment was due. Absolutely not the original agreement.

I sign back into my account to see what is going on and cancel my subscription, thinking I just misread the original agreement.... I'm quite particular with my finances and keep accurate track of my budget. There is no way I justified spending nearly $1500 on coffee a year back in October..... $360, yes, reasonable.

I find the subscriptions have changed and now am only able to subscribe to receive one 90 day supply bag for $100.... no more annuals?

Hmm.... so I do more digging and find their archive of their annual subscriptions under mudwtr(dot)com/collections

I originally purchased this on my mobile browser in Oct. 2023 and tried fixing it on a desktop browser Jan 2024.

Definitely shady. I feel upset that I have essentially been gaslighted by the changed website with ZERO email updates on changed subscriptions/rates/annuals....

Benefit of the doubt.... this could be a website developer tech error, with non-seamless mobile browsing and web browsing.

I have already contacted customer service and I am sharing my experience. I sincerely hope this matter is resolved so I can continue to be a loyal customer, as I have said before-- I LOVE the product and have been recommending it to everyone I meet.... just NOT for $4 a cup, y'all..... 75 cent I can afford ;___; <3

I like the flavor, and I would have continued to purchase the product had it not been so expensive. If you're interested in trying it, I wouldn't steer you away from this product. My biggest issue is cost. $40 for a month supply. Compared to the $.05 per cup that I pay for my Elite Instant Coffee, this stuff is 2500% more expensive per cup.

I did not experience any of the mental clarity or mental boost that they claim; didn't notice any increase in gut health either. To be clear, I did not have any negative experiences either.

I took one star off for price, and another star for the fact that it doesn't fully dissolve and it gets super gritty as you get to the end of the cup. There is no way for me to justify the $1+ per serving..

Poor Customer Service was provided by Christian. My daughter ordered a MUD/WTR for me at full price. I ordered MUD/WTR for my friend at 50% Black Friday. The full price bag was 5 months newer than the discounted sale.
I offered to keep the auto-shipment if Christian would exchange the questionable product for a fresh container. He said that the owners of the company would not allow him to exchange the product without me paying for the return shipment. I feel like the Customer Service Department is run by children.
The product tastes fine but I cancelled the auto-shipment because it was the fault of MUD/WTR, sending aged inventory to me and then making the return postage at my expense. I'm trying the competitor. I hope they are more mature than Customer Service at MUD/WTR. I feel tricked.

Great product but horrid customer service. If you purchase this, be prepared if you are ever dissatisfied or have an issue, to get ZERO support from their customer service.
Billing issue, "Sorry for the inconvenience." Product issue, "Sorry for the inconvenience." Shipping issue, "Sorry for the inconvenience."
Get used to these words, because it seems to be the only response that the MUDWATR customer service team has been taught to use.

It tastes the way it sounds, like dirty water. It is quite weak in flavour if you follow their dosing instructions, and very bitter. The only flavour you really get is cinnamon but it is like an earthy watery cinnamon. If you don't mind using sugar or sweetener or milk to make it drinkable, then go
for it for the health benefits. But it won't replace a cup of black coffee for me. I would rather just cut down my coffee intake and drink herbal teas the rest of the day than try and make this stuff enjoyable. If you want the medicinal mushrooms there are some great companies like Great British Suppliments who do high quality mushroom capsules.

Poor Customer Service.
I invested more than $100, only to receive the incorrect items. Despite my persistent efforts over several days, I have not received any response from the company. My reluctance to recommend this company is solely based on their poor customer service, as I haven't had the opportunity to evaluate their products due to receiving the wrong order. Running a business without addressing customer concerns is not a viable approach.

I accidentally chose the wrong shipping address at checkout. Minutes after checking out, I emailed customer support requesting the order be sent to my correct address. I also updated my shipping address in my account.

The customer service took too long to respond, and by that time, the order had already gone out. If they had responded sooner, this could have been avoided. They asked me to contact the courier. The courier asked me to contact the shipper, and around we go, ultimately leaving me paying for something and getting nothing.

If I were this company, I would have shipped a replacement order in the hope of retaining a customer over the long term. As it stands, I have a bitter taste in my mouth, being out $40 with nothing to show for it. Boo.

UPDATE:
The company did eventually get back to me and ultimately sent a replacement bag. The thing is, this could be avoided with more timely customer support. When there are these extended delays, it leads to grumpy customers. I'm a little less grumpy now. The product is honestly pretty good.

So far so good with their coffee replacement, have struggled to find more info on the exact environment the mushrooms are grown however, but seems to be clean. Used get headaches from another brand and found the mushrooms were grown in china, so may have been absorbing toxins from the environment, which mushrooms are prone to do!

This is 100% linseed oil. Smells awful and is so greasy on your face, 1.5hrs after applying I had a massage and left a huge grease spot, so embarrassing. After 2 months don’t see any benefits whatsoever, another Emperors new clothes product. Steer clear.

this is my 1st experience at MUDwtr.and it has been full-fledged support by everything, i received the package on time and received what they displayed.

If I could select ZERO stars I would have done that. This has been the absolute worst experience with their customer service and return policy. It took them 6 days to even respond and after that, it looked like they hired a 10 year old to respond. Very unprofessional and I won't recommend buying anything from this company

The tea is pretty good. I liked the rest tea (purple label) a lot. It was helpful to go to sleep and the normal mud water (black label) was pretty good but definitely did not wake me up and make me alert any way near to how coffee/caffeine does. not a true replacement at all. This review is less about the tea and more about the customer service. I had a subscription to the rest tea for a monthly delivery but after several months realized it was more tea than what my wife and I were drinking so I cancelled the subscription in May. I received an email from Mud water confirming my cancellation. June comes and I get charged and sent another rest tea and when I logged back on to my account see that the subscription was not cancelled. In trying to resolve the issue, their customer service requested I return the latest tea to them and pay myself for the return. This is such a terrible way to handle this error on their end. Why would I pay to return something I had not ordered/was sent by the company's mistake. I normally don't leave bad reviews as it takes up my time but the way this was handled irritated me a lot. Side note too, their ads are really, really obnoxious and annoying. mud water... as bad as it sounds

love the products took while but get used to it. however the website is a loop that goes to start over continuously. cannot navigate this website. nobody to talk to. emails ignored. products take 4 weeks to arive. amazon delivers in 123 days. terrible customer recognition total disrespect for ppl who cannot navigate the website is terrible

Ordered a starter kit and creamer. Creamer arrived. Two days later after no starter kit had been delivered I sent an email. Generic response, "it can take up to 72 hours". 3 days later, no response, second email. 2 days later, no response to EITHER message so I sent another one. No one will contact me, I have no package but $60 missing for buying something I NEVER GOT. Not only did they steal my money but they're also ignoring me. I was looking forward to try it but I just want my money back but I can't even get a response. Would give this 0 but it's not an option. Give me my money back, I'm not rich, I work hard for every dollar.

I guess most people come here to complain. I've been using the regular mud wtr for over A year. It's better than other mushroom coffees I've tried. I feel like people need to adjust their expectations of what it is. It's not going to dissolve by nature. And it's going to taste earthy. Tried the golden milk recipe and I like it a lot. Someone's review said it's too much turmeric... But that's what golden milk is made of lol. Anyway.. never had an issue delaying my orders or cancelling my subscription. I recently changed over to golden milk. Had an issue with it can lid getting stuck twice and the customer service was quick and efficient in addressing that.