While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I received wrong parts for the closet that I had ordered. It looks very similar but with these parts it was not possible to mount the closet correctly. Since I had been waiting quite a while for it to arrive, I did not want to go through the hassle of returning it. The end result looks the same but the parts are not connected properly. It looks good it just feels a bit unsafe. The quality is decent for the price
Nice looking design, TERRIBLE quality. Unfortunately I only realised after assembling the pieces, the wood is crappy and the pieces don’t really fit together well, everything is wonky. Looks over quality I’m afraid
I ordered a wardrobe but the assembly was extremely difficult… don’t recommend them at all 😞😞😞😞
Ordered 2 cabinets. First they came without the hardware (screws etc.) . After +1 week Lufe finally sent it only for us to realize they had also sent the wrong parts (cabinet sides were for another cabinet). 2 more weeks waiting for this. Result: +1 month and I still don't have the cabinets I paid, quite expensively, for.
Lufe refuses to make any type of compensation in this situation.
Uff, unfortunately, not a good experience.
I ordered a bed frame and mattress from LUFE, and the furniture arrived damaged. Some boxes were already opened, and it was clear that a few had even been stepped on (!!).
I had also specifically requested (and paid for) a varnished bed, but only the visible parts were varnished, which makes absolutely no sense to me, though apparently this is standard practice for them.
Customer support was responsive, which is why I’m giving this 2 stars instead of 1. I returned everything and got a refund after about 1.5 to 2 weeks.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
