Mulade Reviews 5

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total scam! Garbage product, ridiculous return policy.

I ordered a robotic puppy from Mulade. Product is not “realistic” at all, as advertised, or shown in multiple videos. Just a cheap toy with a repetitive, annoying bark. The product supposedly has a satisfaction guarantee. However, when you contact them, you are given an extensive list of shipping requirements, including that you use one of the higher end mailing companies and ship your product to Asia (in spite of the fact that is shipped from with the US). They know most people will not do this. I did not verify the cost but would assume it’s probably equal to or more than the product itself. Instead, they offer you a 15% refund. So now I’m out $50 for a toy I wouldn’t even donate, knowing it would drive any parent insane within 5 minutes. Avoid this company at all costs!

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Mulade is a lying scam times 100.

Mulade is a lying scam times 100.
They show a robot dog that looks realistic. Do NOT, NOT, NOT buy this Chinese garbage. They sent me a cheap toy that sells for $2 on Amazon.
When we asked them for a refund, even though I paid $45 they refunded me 10% or $4.50. Run away from this type of garbage.

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

Totally scammed. Stay away from Mulade

I purchased one of those robot puppies for A$63 plus postage. What I received was a $2 rubbish little battery operated puppy that did none of the things that the advert for the robot puppy does. Sent them an email asking for a refund or the correct puppy and they offered me 15% refund on my initial payment and I could keep the one they sent me. I didn't accept their offer but never heard back from them. To say I am furious is an understatement. Stay away from this company. They are scammers of the highest order.

January 23, 2025
Unprompted review
Show reviews in all languages. (5 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look