MULAT Urban Fashion Reviews 287

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the shoes, noting their comfort, style, and effective height enhancement. Many appreciate the prompt and efficient delivery service, with orders arriving quickly and in good condition. However, some customers reported issues with sizing, suggesting that products might run larger or smaller than expected, and a few experienced discomfort due to the sole design. A small number of people also mentioned receiving incorrect colors or experiencing lengthy delivery times.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the great quality, comfort, and stylish... See more

Quality

People report positive experiences with quality, often highlighting the comfort, style, and overall... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the prompt and on-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I find the shoes provide the height expected. They feel sturdy and well made. I suggest get next size larger than normal because with the lift being more in the heal your foot is at more of a slant f... See more

Company replied

Rated 5 out of 5 stars

Best Shoes I’ve Ever Bought – And Incredible Support! I’m absolutely thrilled with my new shoes – both the quality and comfort are excellent. But what truly stood out was the customer support. I’... See more

Company replied

Rated 5 out of 5 stars

I adore the extra height and I even get an extra bounce in my steps -- as if I'm being propelled with something extra in every step. That's unexpected and very enjoyable. MJS

Company replied

Rated 5 out of 5 stars

Good follow up to make sure I was satisfied. Nice looking watch. However, be careful that the clasp is locked properly or you’ll yin the risk of it coming undone and the watch slipping off your wrist... See more

Company replied


Company details

  1. Clothing Store

Written by the company

MULAT offers premium everyday urban fashionwear, without the high-street markups. All MULAT products are ethically produced and offer unrivalled comfort and style with our luxury fabrics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

287 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Impressive service

Impressive service. My shoes came and were too small. I contacted Mulat and got an answer the very next day, with an offer to send me another pair without the trouble of returning the first one. Courteous and satisfying.

April 15, 2026
Unprompted review
MULAT Urban Fashion logo

Reply from MULAT Urban Fashion

Thank you! We’re happy you had a great experience.

Rated 3 out of 5 stars

Nice, but hard to wear all day.

Overall, I like these shoes, but the issue is since they’ve done all the height boosting in the heel area. They’ve done nothing for the front half of your foot and the rubber front. This tends is very thin in the front. This tends to lead to back pain and fatigue when wearing all day. They could go a long way by elevating the front of the shoe as well, which would be adding more padding at the same time. Just my thoughts.

January 15, 2026
Unprompted review
MULAT Urban Fashion logo

Reply from MULAT Urban Fashion

Thanks for your honest thoughts, we’ve noted your comments for future improvements.

Rated 5 out of 5 stars

When the order is not correct

I got the shoes, there are very nice but it was the wrong color. I contacted them and they requested pictures. Took a little time for them to review the email but they end up sending me a new order with the correct color. I will totally buy this brand again, their responses could be take some time but they stand behind their brand

April 11, 2026
Unprompted review
MULAT Urban Fashion logo

Reply from MULAT Urban Fashion

Thank you, we appreciate your feedback!

Rated 5 out of 5 stars

Delivered on time the size is good

Delivered on time the size is good. I definitely feel elevated!

March 20, 2026
Unprompted review
MULAT Urban Fashion logo

Reply from MULAT Urban Fashion

Thank you so much for your kind feedback! We’re really happy to hear the size is perfect and that you’re feeling elevated, enjoy your shoes!

Rated 5 out of 5 stars

These shoes do all they promise plus…

These shoes do all they promise plus they are incredibly good looking, many compliments. I’ve got 3 pairs!

March 4, 2026
Unprompted review
MULAT Urban Fashion logo

Reply from MULAT Urban Fashion

Thank you for your message. We appreciate it. Enjoy your shoes!

Rated 1 out of 5 stars

Don't Do Business With These People.

They NEVER delivered the shoes I ordered. Don't do business with Mulat as they will collect your money and never send you the product. I contacted customer service twenty plus times and they would never help me. Don't do business with these people.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

This is my second pair

This is my s second pair. The ordering process is easy. Customer services was prompt and addressed my concern immediately. I was holding out for a 20% discount I assumed was coming. I got impatient and went ahead and ordered with a 10% discount. The next day, a 15% discount special came into my email box. I called customer service to cancel the order so I could re-order with a 15% discount. Customer service arranged for a 5% refund in place of me cancelling and re-ordering, which was fine with me. I received the credit within a few days. A few days later I received in the email an offer for 20% discount . . . I decided to leave it alone. Regarding the product - the soles are hard, not comfortable. So why did I buy a second pair? I like the style and I inserted a locally purchased soft insole in my first pair and will do so with my second pair. Note also that all footwear provides some high enhancement, anywhere from probably .75 inch to 1.5 inches for most. So, the Mulat product will elevate you, maybe about an additional inch, not much more. One other thing, when I ordered my first pair, I found the Mulat sizing to be a bit smaller than other shoes I wear. So, when I ordered my usual size 9 and it was too snug, I called customer service to ask for the return process or I could re-order a size 9.5. Customer service promptly sent me another pair, size 9.5. With the insole, it's still a tad snug but I'm OK with that. For my second pair, I ordered a size 10 and with the insole, it's now perfect! It's comfortable, stylish, and enhancing my hight.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fashionable and comfortable.

Skeptical at first but once I put them on they are extremely comfortable and fashionable. Love them. I’ve order a second pair.

November 5, 2025
Unprompted review
MULAT Urban Fashion logo

Reply from MULAT Urban Fashion

We are happy to hear that, thank you for purchasing again!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Love the trainers. Comfy and stylish

November 3, 2025
Unprompted review
MULAT Urban Fashion logo

Reply from MULAT Urban Fashion

Happy to hear that! Enjoy your shoes!

Rated 5 out of 5 stars

Amazing shoes that my husband loves so…

Amazing shoes that my husband loves so much. We had some issues with sizing and the customer service team fixed it right away. 10/10 recommend

July 29, 2025
Unprompted review
MULAT Urban Fashion logo

Reply from MULAT Urban Fashion

Thanks for trusting us! Hope to see you again soon.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, excellent quality product.

September 30, 2025
Unprompted review
MULAT Urban Fashion logo

Reply from MULAT Urban Fashion

Your feedback made our day, thank you!

Rated 5 out of 5 stars

As promised...

I find the shoes provide the height expected. They feel sturdy and well made. I suggest get next size larger than normal because with the lift being more in the heal your foot is at more of a slant forcing your toes forward a bit. I thought it would a more balanced subtle lift across the whole bottom of foot but I definitely feel more of a lift from heel. Thinking of getting another of their styles also.

August 30, 2025
Unprompted review
MULAT Urban Fashion logo

Reply from MULAT Urban Fashion

Thanks for your support! It means a lot to us.

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