Mulberry Mongoose Reviews 284

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and unique designs, often highlighting the meaningful story behind each piece. Many appreciate the staff's helpfulness and the personalized touches, such as handwritten notes and beautiful packaging, which make the overall experience special. The delivery service is frequently noted for being fast and efficient, even for international orders. Some people were dissatisfied with the product quality, stating that the jewelry was not much better than that of a cheap retailer and that the company did not address faulty items under their lifetime guarantee.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the unique, handmade designs and the... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast shipping,... See more

Order

Clients share positive opinions on order. Many customers appreciate the personalized and handmade nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

How many stars? All of 'em! I love my versatile snare link/white pearl necklace. It's stunning as-is (drops to the collar bone); but I like to shorten it to near-choker-length to wear with my everyday... See more

Company replied

Rated 5 out of 5 stars

I ordered the Big 5 bracelet and just received it. It is just perfect!! It was beautifully wrapped with a thoughtful note tucked inside. I think this jewelry is a good way to bring attention to the hu... See more

Company replied

Rated 5 out of 5 stars

Kate and her team at Mulberry Mongoose go the extra mile for their customers. Their passion for conservation spills over into high customer care. The handmade pieces are always fantastic and well made... See more

Company replied

Rated 5 out of 5 stars

The delivery to Europe was fast and the necklace and earrings were perfectly packaged, ensuring that the item arrived in excellent condition. I also want to mention the friendly customer service. I... See more

Company replied


Company details

  1. Jewelry Designer

Written by the company

Mulberry Mongoose is based in the African Bush, Zambia. Their rural African team hand craft award winning jewelry from reclaimed poachers' snare wire using locally sourced beads and semi precious stones. With each sale they donate to conservation and have raised over $130,000. Their sustainable accessories have been featured in National Geographic and Marie Claire magazine and seen in British Vogue. Famous for crafting Beauty from Brutality their ethical jewellery for conservation is stocked globally. They ship world wide using DHL.


Contact info

5.0

Excellent

TrustScore 5 out of 5

284 reviews

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Rated 5 out of 5 stars

Great products and service

Great products and service!

Not only does Mulberry Mongoose make beautiful, unique, and purposeful jewelry -they have excellent customer service. I recently ordered two necklaces, and they arrived (from Zambia to the U.S.), beautifully and safely wrapped, in the U.S. in just about a week - so incredibly fast! I love my necklaces and can't wait to order more pieces.

September 21, 2021
Rated 5 out of 5 stars

I have purchased multiple items in the…

I have purchased multiple items in the last 3 years and have always found the jewelry to be high quality and the service to be friendly and superb! The personal note that accompanies each order is very special.

August 31, 2021
Rated 5 out of 5 stars

The right kind of ivory!

This gift was for my wife for our 14th anniversary. The traditional gift for the 14th anniversary is ivory, but we did not want to support the type of ivory taken from elephants. The existence of Mulberry Mongoose alone was more than I could have hoped for. Being able to support this company, the women who operate it, and the wildlife conservation efforts were perfect for us as a couple and the good we hope to do in the world. Thank you!

July 26, 2021
Rated 5 out of 5 stars

What a truly wonderful experience!

What a truly wonderful experience! I will definitely be a returning customer. Order arrived thoughtfully packaged, the product itself was beautiful and there was so much information provided. I love everything about Mulberry Mongoose!!!

July 17, 2021
Rated 5 out of 5 stars

Awesome jewelry, awesome company!

My experience with Mulberry Mongoose was absolutely perfect. They kept in touch with me throughout the whole process, always with an eye to keep the customer informed and happy. While shipping from Zambia can be a challenge, I always knew where my earrings were and when I might expect them delivered here in California. And I LOVE the snare wire earrings, which I had made to my specified length. A personal note from the woman who crafted them was a lovely touch. I bought a pair for myself and one for a gift and I can't wait for her birthday to roll around so I may present her with this very special present. I hope you will enjoy buying from Mulberry Mongoose, and that you enjoy your jewelry just as much as I do.

July 14, 2021
Rated 5 out of 5 stars

Brilliant service

Brilliant service - received my three gorgeous bracelets in less than a week from ordering.
They are lovely quality and wonderful to think that my order made a small difference to this amazing community in Zambia.

June 27, 2021
Rated 5 out of 5 stars

I purchased my first jewelry set at the…

I purchased my first jewelry set at the Mississippi Aquarium. It was a splurge for my birthday. I was intrigued by the Mulberry Mongoose story and visited their website soon after, where I purchased another set of earrings. The care and personal communication is outstanding. I love receiving my pieces from across the globe and contributing to a kind and animal loving community.

June 17, 2021
Rated 5 out of 5 stars

Fantasic all round!

Fantasic cause, beautiful jewellery, great service and communication and rapid delivery. All round superb experience and will definitely use again.

June 3, 2021
Unprompted review
Mulberry Mongoose logo

Reply from Mulberry Mongoose

Thank you so much Kate, we are over the moon that you are happy with your order and so appreciate the wonderful comment. Take care, Kate

Rated 5 out of 5 stars

GOOD COMPANY & A GOOD CAUSE

I HAD A DIFFICULT TIME TRYING TO ORDER ONLINE AND I RECEIVED COMMUNICATION FROM KATE AND SHE WAS EXTREMELY HELPFUL AND WE MANAGED TO PLACE THE ORDER FOR WHAT I WANTED SUCCESSFULLY.

I RECEIVED THE BRACELET I ORDER IN A COUPLE OF WEEKS AND I HAVE SINCE INTRODUCED OTHER PEOPLE TO THE WEBSITE.

I HAD A VERY GOOD EXPERIENCE WORKING WITH MULBERRY MONGOOSE....CHECK OUT THE WEBSITE....YOU WILL BE GLAD YOU DID.

June 1, 2021
Mulberry Mongoose logo

Reply from Mulberry Mongoose

Thank you so much Mark, we love working with you and are thrilled to have you wear Mulberry Mongoose. Take care, Kate

Rated 5 out of 5 stars

An amazing product

An amazing product. Beautiful to wear in several colors, beautiful as a gift, noble as a mission to save elephants.

May 7, 2021
Mulberry Mongoose logo

Reply from Mulberry Mongoose

This is so appreciated Nicole, thank you so much for taking the trouble to share your feedback it means such a lot. Take care, Kate

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