I really appreciate your help and support. I was able to contact the company and a live support was a le to guide me who I needed to contact, it was a great experience. Kind regards, Julio A Barri... See more
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I had an issue with my trading account which was not allowing me to open a new positions, so I contacted the customer service. Mr Oscar an agent from Mex global customer services was a great help to r... See more
Company replied
Amazing company! always helping me when i need it, they have clear rules, are always correct and theyre support team is amazing, today I was helped by Oscar and he gave me great service with finding t... See more
Company replied
"I am very impressed with MultiBank Group’s customer service. I’d like to specifically thank Mark for his professionalism and incredibly quick responses. He was very helpful and made the whole process... See more
Company replied
Company details
- Alternative Financial Service
- Asset Manager Service
- Cryptocurrency Service
- Gold and Silver Trading Company
- Stock Broker
Written by the company
MultiBank Group, established in California, USA in 2005, is a global leader in financial derivatives, serving over 2 million clients across 100 countries with daily trading volumes exceeding $30 billion. Renowned for its innovative trading solutions, robust regulatory compliance, and exceptional customer service, the Group offers an array of brokerage services and asset management solutions. It is regulated across five continents by 17+ of the most reputable financial authorities globally. The group’s award-winning trading platforms offer up to 500:1 leverage on a diverse range of products, including Forex, Metals, Shares, Commodities, Indices, and Cryptocurrencies. MultiBank Group has received over 80 financial awards recognizing its trading excellence and regulatory compliance. For more information, visit MultiBank Group’s website at multibankfx.com.
Contact info
www.facebook.com/multibankgroup, www.instagram.com/multibank_group/, Dubai, U.A.E.
- 800 203040
- cs@multibankfx.com
- multibankfx.com
Breach of guidelines
Reply from MultiBank Group
Dear Pax,
Thank you for your feedback. We’re pleased to hear that our team provided you with excellent assistance. Should you need any further support, we’re always here to help!
MultiBank group
Customer Service Above Par
Using it for the first time was facilitated by easily defined menu but i wish there was a way to let new users know what to do next, to facilitated linking to my trading account. thank goodness for very helpful Oscar in customer service! very patient and kind and saved a klutz from a potential panic attack!
December 14, 2025
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for sharing your feedback. We’re glad to hear that our platform’s interface made your experience easier, and we appreciate your suggestions. We’re also pleased that our customer service team was patient and helpful in assisting you. Your insights are very valuable to us.
MultiBank Group
Making app
Luke, has been very helpful. Resolved my problem very professionally.
December 14, 2025
Unprompted review
Reply from MultiBank Group
Dear Shabana,
Thank you for your feedback. We’re glad to hear that our team was very helpful and resolved your issue in a professional manner. We appreciate you taking the time to share your experience.
MultiBank Group
I deposited and earned through...
I deposited and earned through trading. When I attempted to withdraw my funds, the withdrawal was cancelled. I contacted customer service, and they repeatedly told me to submit an email request, which I did but I never received a response. When I reached out again, they ignored me entirely.
This platform is fraudulent. I took legal action, filed a lawsuit, and only then was my money out of captive. What a complete scam. I’ve kept all the chat logs and withdrawal records as evidence. I won't be allowed to share them.
September 10, 2025
Unprompted review
Reply from MultiBank Group
Dear Chris,
Thank you for your feedback. We’re pleased to hear that our team provided you with great service. If you require any further assistance, please don’t hesitate to reach out—we’re always here to help.
MultiBank Group
Working for about 3 months with…
Working for about 3 months with Multibank Group as Social Trader and nothing could be more perfect than this!
They are very professional in every single detail.
No single negative point until now!
December 10, 2025
Unprompted review
Reply from MultiBank Group
Dear Marlon,
Thank you for sharing your experience. We’re pleased to hear that your time with us as a Social Trader has been positive and that you’ve found our team professional in every detail. We truly appreciate your trust and look forward to continuing to support you.
MultiBank Group
Quick response so far
Quick response so far, thank you Mark for the support been made.
Also I’d thank Ibrahim Faouri for assisting on opening my account process.
December 10, 2025
Unprompted review
Reply from MultiBank Group
Dear Nabhan,
Thank you for your feedback. We’re glad to hear you received a quick response and that our team was able to support you effectively during the account opening process. We appreciate you taking the time to share your experience and look forward to continuing to assist you.
MultiBank Group
It was a great experience having…
It was a great experience having assisted by Matt who help me to resolve my issue about my trading account and my deposit.. Thank you for your kind support...I really appreciate it.
Thomas Cecconi
December 8, 2025
Unprompted review
Reply from MultiBank Group
Dear Thomas,
Thank you for taking the time to share your feedback. We are pleased to hear that our team was able to assist you and help resolve the issues with your trading account and deposit.
Your satisfaction is important to us, and we look forward to assisting you again.
MultiBank Group
I really appreciate your timely help…
I really appreciate your timely help and response 😍
December 8, 2025
Unprompted review
Reply from MultiBank Group
Dear Shaji,
Thank you for your feedback. We are pleased to hear that our team was able to assist you promptly. We remain committed to providing you with the highest standard of support and service.
MultiBank Group
approachable and he answer my…
approachable and he answer my concern..thanks Matt
December 8, 2025
Unprompted review
Reply from MultiBank Group
Dear Glenn,
Thank you for taking the time to share your experience. We’re glad our team could assist you and make the process straightforward. We remain committed to supporting you and are always available should you need further assistance.
MultiBank Group
Great Experience
Great Experience! quick replies, smooth & straightforward transaction with Oscar. Thanks for helping me verifying my account.
December 5, 2025
Unprompted review
Reply from MultiBank Group
Dear Meldie,
Thank you for taking the time to share your feedback. We’re pleased to know that your experience with us was positive and that our team was able to assist you efficiently. We are committed to providing ongoing support and ensuring you receive the assistance you may require in the future.
MultiBank Group
Thanks for a quick response Oscar.
December 5, 2025
Unprompted review
Reply from MultiBank Group
Dear Orlando,
Thank you for your feedback. We truly appreciate your acknowledgement and are pleased our team was able to assist you promptly. Should you have any further questions or require additional support, please do not hesitate to contact us.
MultiBank Group
Withdrawals suspended
Horrible, after doing all the verifications and confirming source of funds, they lifted up the block for withdrawals.
After trading another 10K AGAIN SUSPENDING WITHDRAWALS and asking for more information aboutb my wealth!
Horrible, just horrible, i feel like a criminal!
December 4, 2025
Unprompted review
Found the contact team very friendly..
December 4, 2025
Unprompted review
Reply from MultiBank Group
Dear Israr,
Thank you for your feedback. We are pleased to hear that you had a positive experience with our team. Delivering professional and efficient service is our priority, and we look forward to assisting you again in the future.
MultiBank Group
It was a great experience having…
It was a great experience having assisted by Oscar who help me to resolve my issue about my trading account..
Thank you for your kind support...
December 2, 2025
Unprompted review
Reply from MultiBank Group
Dear Violeta,
Thank you for taking the time to share your feedback! We’re pleased to hear that your issue was resolved and that our team was able to assist you effectively.
We truly appreciate your positive feedback and remain committed to providing you with outstanding support. Should you have any further questions or need assistance, please don't hesitate to reach out.
MultiBank Group
Expert Customer Service
Expert Customer Service! MBG is the best for me! Only very good experiences!! Thank you Mark for you help!
December 2, 2025
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We’re delighted to hear that you’ve had such positive experiences with us. We greatly value your trust and remain committed to providing you with exceptional service.
Should you have any questions or require further assistance, please don’t hesitate to reach out.
MultiBank Group
Reply from MultiBank Group
Dear Adeel,
Thank you for your feedback. We are pleased to hear that you had a positive experience. Your satisfaction is our priority, and we are committed to providing you with the highest level of service.
MultiBank Group
scam alerts client carefully
scam alerts client carefully
B-book Multibank Group
⦁ This means the Multibank Group takes the opposite side of the trade, with the potential to profit from client losses.
⦁ B-book Multibank Group are a type of brokerage model where the Multibank Group acts as the counterparty to a client's trade instead of routing it to the open market.
⦁ The Multibank Group profit comes from the client's losses, and vice versa.
⦁ Multibank Group may offer more competitive or fixed spreads, especially for smaller accounts.
⦁ Some Multibank Group may switch consistently winning clients to an "A-Book" model where their trades are routed externally, according to
⦁ The Multibank Group profits from client losses, creating a situation where the Multibank Group may not want the client to be successful.
⦁ For Client Losses giving's slippage and delay.Theis big scam .
slippage
⦁ B-book Multibank Group internalize trades, acting as the counterparty, which means they manage the risk themselves and profit from client losses.
⦁ This can lead to higher slippage if the Multibank Group prioritizes its own profitability over your execution,
-During high volatility, a B-book Multibank Group might manage risk by widening spreads or delaying execution, which can lead to greater slippage for the trader.
-The trade is executed at a worse price. For example, a buy order executes at a higher price or a sell order at a lower price than intended.
delay
-the Multibank Group acts as the counterparty to the client's trades, processing them internally rather than sending them to an external liquidity provider or the real market.
microseconds delay
-ms" stands for milliseconds, which is one-thousandth of a second.
⦁ Delay (Latency) refers to the time lag between when a user initiates an action (like placing a trade) and when that action is executed or a response is received.
⦁ I strongly do not recommend Multibank Group to any trader.
Please show this review to the operations team.
October 22, 2025
Unprompted review
Thank you for the quick response and…
Thank you for the quick response and promptly solving my problem.
December 2, 2025
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback! We're glad we could respond quickly and resolve your issue promptly. We appreciate your trust and look forward to assisting you again in the future.
MultiBank Group
SCAM BY MULTIBANKFX / MEX GROUP
SCAM BY MULTIBANKFX / MEX GROUP
I was approached by company registered MULTIBANK / MEX Corporation to work as affiliate with them, which means bringing clients to them to generate commission, for which i agreed, I have agreement with them for which copy shall be shared with you, if the agreement my job was to bring client and client must maintain its deposit for minimum 14 days and must complete required lots to generate commission, agreement section Payment Condition on page 2 clearly states my job, but despite bringing clients to them company is denying to pay my amount of USD 7,800.
The agreement with the company and the trading history of all 8 clients are available for reference
multibankfx is real scam in the industry
my affiliate ID is 889009239 so multibank may check about the genuineness of this review
December 2, 2024
Unprompted review
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