The consultant handling my phone call was very professional and efficient. We had a lovely little chat in between tough questions and it made it a little easier to talk about heavy topics. The informa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Assesor was brilliant. She has got a good customer care. A brilliant communicator. Her name is Daisy. I wasn't even ready to take a policy but I heard her talking to my husband and I was inspired... See more
Company replied
I took out two policies with Get Protected. Connor Mundy is absolutely brilliant, he has a very friendly manner, and we had some laughs throughout the phone call. He made taking out the policies easy,... See more
Company replied
Keah Willis i would like to say think you so much for all your help it was like talking to a friend .was so easy to sort out and was done so quick and everythink was explained so simple i now feel tha... See more
Company replied
4.6
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and patient adviser
September 2, 2025
Reply from Mumsurance
Thank you, Yasmin. It’s lovely to hear your adviser was both friendly and patient — exactly what we want for every customer.
The guy I spoke to very polite an made…
The guy I spoke to very polite an made me feel at ease
Helped with what I wanted
September 2, 2025
Reply from Mumsurance
Thanks so much, Amanda. We’re delighted your adviser was polite and made you feel at ease throughout the call.
I had such a positive experience with…
I had such a positive experience with Mumsurance. From the very beginning, the seller was incredibly professional, taking the time to clearly explain all my options without ever making me feel rushed or pressured. What stood out most was the genuine empathy shown toward my personal situation it really felt like I was being listened to and supported every step of the way.
Now that I have my policy in place, I feel a huge sense of relief and confidence knowing that my family is protected. It’s given me peace of mind I didn’t realize I was missing. I’m truly grateful for the care and professionalism I received, and I would highly recommend Mumsurance to anyone looking for life insurance with a human touch.
September 2, 2025
Unprompted review
Reply from Mumsurance
Thank you, Rhia. We’re thrilled you had such a positive experience with Mumsurance — that really means a lot to us.
All i can say is i have never felt so…
All i can say is i have never felt so comfortable taking out an insurance policy before i spoke to Rohan at Mumsurance. he was kind, caring and respectful and actually took time to listen to my needs and what I would like the money to do for my children. the added bonus was the price as well I could easily relate the cost of my insurance to what I spend my day to day money on so all in all i am very happy and cant thank Rohan enough what a credit to your company he is.
September 2, 2025
Unprompted review
Reply from Mumsurance
We’re so pleased to hear this, Leon. It’s wonderful to know you felt comfortable and confident while arranging your cover.
I recently took out a mumsurance policy…
I recently took out a mumsurance policy and I couldn’t be happier with the experience. The process was simple and stress-free, everything was explained clearly, and I felt really supported the whole way through. It gives me so much peace of mind knowing my family is protected and I honestly feel like I couldn’t have chosen a better policy. Truly amazing service and cover – highly recommend!
September 2, 2025
Unprompted review
Reply from Mumsurance
Thanks, Sabrina. We’re delighted everything went smoothly with your new policy and that you’re happy with the service.
Very helpful and friendly customer…
Very helpful and friendly customer service adviser, polite and informative, explained everything in detail, great service A*****
August 28, 2025
Reply from Mumsurance
Thank you for your lovely review — we’re so pleased you found our adviser polite, informative and helpful. Great to hear you received such a positive service.
Reply from Mumsurance
We’re delighted you had a great experience with Mumsurance. Thank you for taking the time to leave us feedback.
You offer amazing service and have…
You offer amazing service and have friendly staff and have given me and my family peace of mind
August 28, 2025
Reply from Mumsurance
It’s wonderful to hear our service has given you and your family peace of mind. Thank you for your kind words.
Reply from Mumsurance
We really appreciate your feedback — we’re glad everything was explained clearly and thoroughly.
Really helpful staff and not sure of…
Really helpful staff and not sure of something they would explain it alot better to help you understand
August 28, 2025
Reply from Mumsurance
Thank you for your kind review — we’re pleased our team could take the time to ensure everything was fully understood.
Reply from Mumsurance
Thank you for sharing your experience! We’re so pleased to hear you received prompt responses, excellent service, and a good quote. Providing clear, friendly support is really important to us, and it’s great to know this came through during your call.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.