The jack quality is ok. It's advertised as long coat for cold weather but it's a very lightweight and not suitable for cold weather. The stitching is not great also, loads of lose threads. It is ad... See more
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Review summary
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Product is beautiful my husband loves his Troy jacket..customer service was 5 star at every turn..Amelia especially was extremely professional and helpful throughout. There were some logistical issues... See more
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This company is not good. My first order took nearly two months to deliver, was delivered to the wrong size (6 XL instead of 3XL) . They initially replied to my many delivery question emails prompt... See more
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I had a fantastic experience with the support team! Amelia went above and beyond to help me switch my order size at the very last minute, smooth and stress-free. My package arrived quicker than expect... See more
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Company details
Written by the company
Quality You Can Feel Each piece is created with thoughtful details and timeless style that fits effortlessly into your day. From soft fabrics to clean silhouettes, we focus on essentials that help you feel confident and comfortable every time you get dressed.
Contact info
London, United Kingdom
- info@munawear.com
- munawear.com
3.0
Average
81 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Process was super easy and fast
I received the wrong size at first, but the exchange process was super easy and fast. Munawear handled it smoothly and the replacement fit perfectly — 100% recommend their customer service.
November 17, 2025
Unprompted review
Reply from Munawear
Thank you for sharing your experience. We’re really glad to hear the exchange process went smoothly and that your replacement arrived quickly and fit just right. It’s great to know our team could help you out without any hassle. We appreciate the recommendation and are happy you’re enjoying your item.
In your website it says Rated 4.4 / 5…
In your website it says Rated 4.4 / 5 based on 2,509 reviews In Trustpilot . From where did you get that information from
November 15, 2025
Unprompted review
Reply from Munawear
Thanks for bringing this up. The rating shown on the website should always reflect real, verifiable data from trusted review platforms. If it doesn’t match what you see on Trustpilot, it means the information on the site is outdated and needs to be corrected.
We’re reviewing this now to make sure all displayed ratings are accurate and sourced properly. If you’d like, I can also pass this directly to the team so it gets updated as soon as possible.
Overall experience was excellent!
Overall experience: excellent. Shipping was speedy and the product quality exceeded expectations. The TrailFloat boots are comfortable, durable, and perfect for rainy hikes.
November 14, 2025
Unprompted review
Reply from Munawear
Thank you so much for sharing your experience. We’re really glad to hear the TrailFloat boots exceeded your expectations and that the fast shipping made things even smoother. It’s great to know they’re keeping you comfortable and supported on rainy hikes. We appreciate your feedback and hope they continue to serve you well on every adventure.
Highly satisfied!
Overall experience was very good — fast shipping and excellent product quality. My Looply backpack arrived quickly, the waterproof build is solid, and the USB charging port works perfectly. Highly satisfied!
November 10, 2025
Unprompted review
Reply from Munawear
Thank you so much for your review. We’re thrilled to hear that you’re happy with your Looply backpack and that everything from the fast shipping to the waterproof design and USB feature met your expectations. We really appreciate your feedback and are glad you’re enjoying the quality and convenience.
Terrible quality clothing nothing like…
Terrible quality clothing nothing like the images on their website, trying to get a refund is extremely hard! They will over 15% cash refund or 45% store credit what a joke! Takes about 3 weeks for items to arrive! Overall a shit company false advertisement! And shit customer service! Would strongly recommend staying far away from this website!
November 7, 2025
Unprompted review
Reply from Munawear
Hi, we’re very sorry to hear about your experience. We completely understand your frustration and appreciate you taking the time to share your feedback. This is not the level of quality or service we aim to provide. Please reach out to our support team with your order details so we can review your case and make things right. Your comments will be shared with our team to help us improve both our product quality and communication moving forward.
The jack quality is less than average
The jack quality is ok. It's advertised as long coat for cold weather but it's a very lightweight and not suitable for cold weather. The stitching is not great also, loads of lose threads. It is advertised as waterproof and it definitely is not.
There is no label on it stating what materials it is made from.
As others have said, the item is drop shipped from china and the quality is off and average coat at best
November 4, 2025
Unprompted review
Reply from Munawear
Hi, we’re really sorry to hear that the jacket didn’t meet your expectations. We understand how disappointing it can be when a product doesn’t match what was advertised. Your feedback about the quality, fit, and description is very important, and we’ll make sure it’s passed along to our product team for review. Please reach out to our support team with your order details so we can look into this further and find a suitable solution for you.
Dreadful Company / Probable scam
Ordered a pair of supposed gore tex shoes from this company. Shoes arrived after about three weeks. They lead you to believe these are shipped locally but in fact they come from China. When shoes arrived, they were the wrong size and completely dreadful quality. Footwear that would cost you £5 on the local market. On asking to send back for a refund, they tried hard to make you take another pair at 45% off and keep the ones you have, then when you refuse, they up their offer. When you push for a refund, they want you to send them at your cost all the way back to China registered delivery costing more than the price of the shoes originally. No tracking, no refund. AVOID at all costs. Have reported to credit card company.
November 4, 2025
Unprompted review
Reply from Munawear
Hi, we’re very sorry to hear about your experience. We completely understand how frustrating this must have been and apologize for the inconvenience caused. This is not the experience we want for our customers. Please reach out to our support team with your order details so we can review your case personally and make sure it’s handled properly. We take feedback like this seriously and will do everything we can to make things right.
100% recommending these hiking boots!
I initially received the wrong size TrailFloat boots, but exchanging them was extremely easy. The process was smooth, the boots fit perfectly, and the leather quality is excellent. 100% recommending these hiking boots!
November 3, 2025
Unprompted review
Reply from Munawear
Thank you so much for your feedback. We’re really glad to hear the exchange process went smoothly and that your TrailFloat boots fit perfectly now. It’s great to know you’re happy with the leather quality too. We appreciate the recommendation and hope the boots take you on many great adventures.
NO RETURN POLICY AND DONT ADVERTISE THE FACT YOUR BUYING FROM CHINA!!
Ordered some trainers decided to cancel as wrong size, contacted them a week before they where meant to be posted to cancel! They refused and they arrived two weeks later as they unbeknown to me from China !!! They have arrived and have now had to take photos of them to prove they are as new and offered either a 45% discount off another pair or a 15% discount 🤔 They have NO return link and will not refund the cost tracked which is half of the £56.00 i paid .....What a shower of con people so please BEAWARE of this company who are a disgrace and should not be allowed to sell on any Website!!
October 25, 2025
Unprompted review
Reply from Munawear
Hi, we’re really sorry to hear about your experience and completely understand your frustration. That’s not the kind of situation we ever want our customers to face. Please reach out to our support team with your order details so we can review your case directly and work toward a fair resolution. Your feedback is important to us and will be used to improve our communication and return process.
Definitely worth it!
Ordered the Looply backpack and was impressed by the build quality. The material is strong, the USB port is super handy, and the shipping was incredibly fast. Definitely worth it!
October 31, 2025
Unprompted review
Reply from Munawear
Thank you so much for your review. We’re thrilled to hear you’re happy with your Looply backpack. It’s great to know you’re enjoying the sturdy build, useful USB feature, and quick delivery. We really appreciate your feedback and hope the backpack serves you well for a long time.
Scammers…
Bought waterproof trainers which leaked at the toes.
Was offered store credit or 10% off shoes.
Do not touch this company I was scammed and they are based in china.
October 27, 2025
Unprompted review
Reply from Munawear
Hi, we’re very sorry to hear about your experience. That’s definitely not how we want our customers to feel. We understand your frustration with the situation and apologize for the inconvenience caused. Please reach out to our support team with your order details so we can review your case and work toward a proper resolution. Your feedback is important to us and will be shared with our team to prevent this from happening again.
Totally recommend Munawear!
The Looply Waterproof Backpack arrived in just a few days and was perfectly packed. It fits my laptop snugly, feels durable, and the purchase experience was very smooth. Fast shipping and great quality. Totally recommend Munawear!
October 29, 2025
Unprompted review
Reply from Munawear
ChatGPT said:
Thank you so much for your kind words. We’re thrilled to hear that your Looply Waterproof Backpack arrived quickly and that you’re happy with the quality and fit for your laptop. It’s great to know the experience from purchase to delivery went smoothly. We really appreciate the recommendation and hope the backpack serves you well for a long time.
Highly satisfied with the product quality!
Got my TrailFloat Hiking Boots from Munawear, and the overall experience was excellent. Shipping was fast, the leather feels soft, and the comfort is amazing. Highly satisfied with the product quality!
October 27, 2025
Unprompted review
Reply from Munawear
Thank you so much for your great feedback. We’re thrilled to hear that you’re happy with your TrailFloat Hiking Boots and had an excellent experience overall. It’s great to know you’re enjoying the comfort, soft leather, and quick shipping. We really appreciate your recommendation and hope the boots keep you steady on many adventures ahead.
Don’t order from this company
I ordered an Oktoberfest costume on 5th October that was needed for an event the following week. Only after I’d placed the order did it say it would take more than 2 weeks to arrive. I immediately emailed them to cancel the order but was told it had already been processed. It finally arrived on 21st October, far too late. I asked for a full refund. They offered me 45% off a future order or a 15% refund and I could keep the item. They told me it would take several weeks to process a refund and I would need to pay the shipping costs which it turns out would be nearly half the cost of the item.
October 21, 2025
Unprompted review
Reply from Munawear
Hi, we’re really sorry to hear about your experience and completely understand how frustrating that must have been. We know how important it is to receive an item on time, especially for a specific event, and we’re sorry it didn’t arrive when you needed it. Please reach out to our support team with your order details so we can review what happened and find the best possible solution for you. Your feedback helps us improve our communication and delivery process.
I too been scammed by Munawear
I too have been scammed by Munawear
Order no Mw#1152 on 28/07/25 2x sports bras , arrived but it was so tiny that I couldn't even try it on .
Anyway after a few emails to customer service, I was 1st offered around £10 store credit ,then after my dissatisfaction, then £32.40 store credit was offerd .my original purchase was £54.00. I have not been able to find anything i want . So my advice to you is DONOT USE THIS COMPANY!!!!!!
July 28, 2025
Unprompted review
Reply from Munawear
Hi, we’re truly sorry to hear about your experience and understand how upsetting this must be. That’s not the experience we want for our customers. Please reach out to our support team again with your order number so we can review your case personally and work toward a proper resolution. We take feedback like this very seriously and will make sure it’s handled with care.
As others have said
As others have said, they are scammers. I bought a tracksuit. Tried it on then repackaged it. It didn't fit and was poor quality.
After emailing them regarding the returns process, they told me I could either have a 45% credit towards a different product or a 15% refund and keep the product.
I've raised a dispute with my bank. Please avoid them.
After replying to yet more emails offering me the odd partial discounts, I have compared the two images ie the product they advertised and the product I received. They are clearly not the same product.
Uk law states:
You are legally entitled to a full refund for clothes that do not match the image because they are not "as described".
The person at their end is still trying to avoid a refund by stating that Munawear have their own policies which apparently supplant UK retail legislation.
SCAMMERS. PLEASE AVOID.
October 21, 2025
Unprompted review
Reply from Munawear
Hi, we’re very sorry to hear about your experience. That’s not how we want any of our customers to feel. We understand your frustration and appreciate you taking the time to share this. Please contact our support team again with your order details so we can review your case directly and work toward a fair resolution. Your feedback is important to us and we’ll make sure it’s addressed properly.
Thank you!
For my HIIT sessions, I've been using sportswear from Munawear, and it's holding up really well. The materials are durable, and the fit remains true even after multiple washes. No chafing, no discomfort. Thank you!
October 17, 2025
Unprompted review
Reply from Munawear
Thank you for your wonderful feedback. We’re so happy to hear your MunaWear sportswear is performing well during your HIIT sessions. It’s great to know the fit stays true and the comfort holds up wash after wash. We really appreciate your support and love that you’re enjoying your gear.
Got scammed
Got scammed. Item never delivered and customer service email was AI and just gave me the runaround. Looks like the 5* reviews are AI generated too!
October 1, 2025
Unprompted review
Reply from Munawear
Hi, we’re really sorry to hear about your experience. That’s absolutely not how we want any customer to feel. Please contact our support team with your order number so we can personally look into what happened and make sure this is resolved for you. We take feedback like this very seriously and want to make things right.
Loved It!
I found EverTrail trekking poles to be exactly what I needed. They're durable enough for rocky terrain but still light enough that I hardly notice carrying them. The handles feel comfortable, and they've held up really well through several hikes already.
October 15, 2025
Unprompted review
Reply from Munawear
Thank you for the amazing review. We’re so glad to hear the EverTrail trekking poles have been the perfect match for your hikes. It’s great to know they’ve held up well and that the balance of durability, lightness, and comfort is working just right for you. Here’s to many more great adventures on the trail.
Extremely disappointed and angry with…
Extremely disappointed and angry with this company, over five weeks ago I paid £50 for trekking poles, they ‘lost’ my first order, tracking didn’t update, two weeks ago I emailed them and explained I need the poles for a holiday coming up so I needed my money back but they said no and just send a new set of poles assuring me they would arrive quickly, they never arrived either! This website is a massive scam.
update, it’s been over a month and I have reached out to to support team three times for my money back, the tracking hasn’t updated and instead of being giving a refund I’m just being told to wait. I’ll be raising this with my bank
October 13, 2025
Unprompted review
Reply from Munawear
Hi, we’re truly sorry to hear about your experience and how it affected your holiday. That’s not the experience we want for any of our customers. Losing an order and having delays like this is completely unacceptable, and we understand how frustrating it must be. Please reach out to our support team with your order details so we can investigate this immediately and make sure you receive a proper resolution. Your feedback is very important to us, and we’ll do everything we can to make this right.
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