Murley Auto  Reviews 11

Took my i10 in because it failed to start intermittently. At first they said there was nothing wrong but later said it needed a part ordered from Korea - this was over a month ago . Phone calls not returned and no courtesy car . This part is available over the internet at half the price I've been charged . I explained I needed it sorted quickly because I have a disabled husband with many hospital appointments but so far nothing

The very fact that they have two listings on Google should tell you enough, I don't think I have had such an awful aftersales experience in my life.

I had issues with my Air Con, which was not apparent on the purchase as we purchased this during the winter, during June when the heat started to rise we tried the Air Con, but it only blew out hot air.

I then proceeded for about 4-6 weeks, ring them to book it in under warranty, I had my call answered twice during this time by the parts guys, both of whom told me they would ensure I was rung back. I did not get a call back. They never answer the phone

After 2 months I rang head office who had me on hold whilst they tried to get through, after 10 mins I finally was transferred to a receptionist.

I then booked it in, when it got booked in they rung me up fairly fast and told me that to diagnose I needed to get the Air Con re-pumped, which was £170, this is crazy, not only because I bought this car in the winter, so it is likely that the Air Con never worked and I am now being charged £170 for a pre-existing issue.

Regardless, this resolved the issue.

I have recently taken it in for it's 4 year service, when I was on the call I was told they would not charge me for the hire car, which is very nice of them.

I took it in and also mentioned damage that I have caused myself to my bumpers, and asked them to quote me for it.

They then took off the tape that protected my sensor for the outside weather, quoted me £3k which was not surprising, but then jet washed the car without re-applying the tape, I was told I would get a call about this, I never did.

To top it all, I checked my log book and they have not stamped it for the 4 year service, this may be due to it being digital but either way I was never informed either way.

They make fantastic cars, they just have horrendous support.

I visited Murley Hyundai in Warwick at 3pm on Thursday 24th July, hoping for a positive experience as my partner and I were ready to purchase a new Ioniq 5 Long Range N Line in Ultimate Red with several upgrades. Unfortunately, what unfolded was nothing short of appalling.

Upon arrival, we were met with a completely disorganised and cramped parking area. Vehicles were haphazardly abandoned, and the only disabled space was blocked—particularly frustrating as my partner has mobility issues and a Blue Badge Holder. We had no choice but to park at the end of a row, where the car wasn’t obstructing anything but clearly wasn’t in a marked bay either.

As I walked towards the showroom, a stern-looking gentleman was stood outside. Rather than offering a greeting or any helpful direction, he simply stared. Attempting to lighten the mood, I smiled and said, “How are you doing? Parking's a little limited,” only to be met with a cold response:
“And that’s not a parking space you’re in.”

Not exactly a great first impression. I asked him where he would prefer I park, to which he bluntly replied, “Park it out on the road.” This was deeply inconsiderate—not only was there no effort made to assist us in finding a suitable space, but suggesting a customer (with a disabled passenger) leave their vehicle out on a public road instead of being accommodated on-site is completely unacceptable.

At this point, I was already disheartened and turned back toward my vehicle, only to be asked—without so much as a “hello”—“What are you here for?”
If this is how your sales team is trained to welcome prospective buyers, it’s no wonder we chose to take our business elsewhere. My reply was simple:
“To look at a new car, but don’t worry—I’ll go to the Hyundai dealership in Stratford-upon-Avon instead.”

In the space of a single minute, your staff managed to completely destroy any interest I had in purchasing not just from your dealership, but potentially from Hyundai altogether. What should have been an exciting moment turned into a complete disappointment.

I hope Murley Hyundai seriously reflects on the importance of customer service—especially for individuals with accessibility needs—and trains their staff to be more welcoming, professional, and empathetic. First impressions matter. In this case, yours was a disaster.

After a dismal experience at Murley Hyundai, we drove 35 minutes out of our way to visit Paul Rigby Hyundai in Stratford-upon-Avon—and we’re so glad we did.

From the moment we arrived, the difference was night and day. The dealership offered abundant, well-organised parking, and we were greeted immediately by friendly and welcoming reception staff, who swiftly arranged for a sales advisor to assist us.

We were fortunate to be helped by Carl, whose approach was nothing short of outstanding. He was knowledgeable, approachable, and incredibly accommodating—especially when we discussed specific needs relating to my partner’s mobility. Carl didn’t hesitate for a second when he noticed the distance to the vehicle on the forecourt—he personally fetched a car from the far side of the carpark and brought it closer so that my partner wouldn't have to walk too far. That thoughtful gesture meant a great deal to both of us.

Carl's attention to detail, care, and genuine passion for the brand completely restored our confidence in Hyundai after the earlier disappointing experience. We left the showroom feeling excited again—we’ve booked a test drive and will be placing our order through Paul Rigby Hyundai without hesitation.

The service provided over several weeks was wholly unacceptable. Items mis-diagnosed; paperwork incorrectly completed; telephone calls never returned (even when promised) and a telephone recording system that is obviously broken - it doesn't record a message. We will not be going to Murley Warwick again.

This Dealership carried out a 30K service on my Hyundai Tucson.
I found the team to be very friendly while l waited for the service to be completed. excellent service , l would definitely use again.

*** AVOID AT ALL COST ***

This is the worst car dealership I have ever come across and has been the worst experience of my life!

I have come across some characters and unscrupulous companies in my years, but Murley Auto take the biscuit!

They have poorly trained staff, who have little knowledge of the cars, terrible customer service and want to communicate via WhatsApp with disappearing messages and then deny things where said.

The dealership is an old building and not comparable to any of their competitors whom have more modern and luxurious facilities.

Once they have your money, they don't care, wont listen or respond.

If you complain, they maliciously do not provide you with a complaints procedure and withhold providing details of the Motor Vehicle Ombudsman for alternative dispute resolution, with being obstructive.

Then should you have the misfortune to deal with the Sales Director; Mr James Churchill Grigg, get ready! What an experience this has been, his middle name should be more like Dik Turpin than Churchill.

I am currently awaiting a response from the Managing Director, Mr James Hamilton but it has been 3nr weeks now and so hope he is just busy and not ignoring me.

God help me, I hope for my nightmare to be over soon, but do hope my warning will prevent this happening to another person and them becoming another victim of these crooks!

*** AVOID AT ALL COST ***

I purchased my used 2015 Hyunda IX20 from Murley Warwick when it was three years old old back in 2019, and have always used them for my servicing, MOT and repairs. Car was in for a repair to ABS yesterday and as always their service personnel were cheerful, helpful, and professional. Full marks for my personal customer experience.

Avoid or take a chance, they lie, damage your vehicle while supposedly fixing it but not fixing it and then make it impossible to have it fixed

One star is too many

Went to Murley Warwick to look at the new Hyundai Kona EV had a great test drive impressed with the total deal offered ordered the car. Excellent advice and attention from Andrew even when I forgot how to start the car. Still love the car very economical to run.

The staff were really friendly, knowledgable and helped my find the right car. I would highly recommend them.