Murray Group Reviews 17

A huge thank you to Martin at Murray Hyundai Plymouth for helping us with our new car! From start to finish, the service was exceptional. While providing all the information we needed while ensuring we felt completely comfortable, I highly recommend Martin if you are looking for a stress-free car-buying experience.

We have just taken delivery of a new Kia Sportage GtLine from Murray Kia at Brixton. The whole buying experience from first to last was a glorious pleasure. From the Uber friendly team to the simple and easy hand over, everyone we encountered had a smile and a chat. We know that we shouldn’t really single out one person from an excellent team but we have to express our heartfelt thanks to Alex King who we consider the star of the show. Alex was patient, kind, knowledgeable, happy and quickly understood that I am computer illiterate.
He was so good at explaining the vagaries of the infotainment system to a man who genuinely believed that a gigabyte was something you got in the jungle if you forgot to eat your Marmite, that even I understood some of functions. So, a brilliant job Alex.
To sum up, we would not hesitate to recommend Murray Kia or the tip top sales team. Well done to all.

I found this dealership service department to lack knowledge of my Kia Xceed. Approaching the first 10,000 miles the park brake and automatice hold would not released. Before the garage could check it out my first clutch burnt out at 10,000 miles. When they check it out, they said they could not find any fault. 5,000 miles later another clutch burnt out. The garage blamed me, and charge me £689 to repair. Even though this car have 7 year warranty. I have no confidence in them, so I am going to speedwell.

Tried over 3 days to get a quote for a replacement clutch for a Skoda Octavia, calls cut off, calls not returned when promised, even when they had my email, no quote sent.
Clearly don't want the work

Sent my newly acquired Skoda Octavia to have it enabled for Apple Car Play which was done for £200.
On return to me, car reverse camera no longer worked.
Car sent back. Hi tech Skoda workshop was unable to fix this. Long and complicated tech speak explanation, retro fit item, codes to install no longer available. Workshop unable to work on fixing retrofit items. It suggested a repairer who would fix the problem, at my cost, for another £65.
Using my own On Board Diagnostics tool it took this rank amateur 10 mins and under £3 to fix.

Since my review on 2 June 2025 (on a completely different topic) customer service at the Budshead Road, Crownhill site has most certainly declined.

Upon taking my I10 to the Budshead Road dealership on 18 June 2025 for its first service and check over, I was told in order to have the loan car, which I had pre ordered, as well as wanting to see my driving license they required my national insurance number.
I was NOT informed of the requirement for my national insurance number when booking my car in for its service and pre booking the loan car- the reception guy said I should have been informed of this requirement.
I firmly stated I was most certainly NOT informed of the need for my national insurance number, only my driving license was required with of course the £15 fee for the loan car.(This fee is added to the final bill)
Therefore I had to return home to get the national insurance number, then return to garage.
Reception guy said he would feed this error back to the "callcentre" (his words) as I said I would be commenting., hence this review.

I have NOT received the "usual" feed back E Mail following on from my vist, inviting me to give feed back - ONLY an E mail offering me a service plan!!!
Upon entering the show room- on first appearance, despite all the sales desks being occupied only 1 guy could make the effort to raise his head, smile and say good morning- indeed this was the guy farthest from the entrance!!

Having brought at least 3 brand new cars from this dealership in the past, including my current car, without a shadow of a doubt I will NOT be purchasing my next car, at the appropriate time,from this dealership.

Indeed since this experience I have informed a neighbour ,who was considering visting this dealership, about my experience and he will NOT now be visting Bushead Road dealership!!!

So beware, if you are NOT informed upon booking your car in for a service/ mot your national insurance number is required for the use of a loan car- MAKE SURE YOU HAVE YOUR NATIONAL INSURANCE NUMBER WITH YOU IF YOU ARE HAVING A LOAN CAR

Exemplary service from the sales executive Andrew Foster from Murray Hyundai in Plymouth, when looking at cars in the dealership and arranging a test drive.

Fantastic customer service as ever from Murray Group VW. They helped me transition from my petrol Polo to my new electric ID3 very smoothly, answering my long list of questions. Jon Parsons was fantastic and kept me informed throughout.

I test drove a Hyundai Kona EV today under the expert guidance of Andrew Foster (PL6). Lovely car and so incredibly easy to drive. I bombarded him with a plethora of pre prepared technical questions that Google had failed to answer. All answered and some question were quite obscure! Top marks, thank you Andrew.

Our Hyundai Tucson was recovered to Murrays Plymouth after a breakdown. They wouldn't deal with our Warranty company, as the car had been bought from Vospers, so right from the start I was made to feel like an inconvenience to them and not a customer. I spoke to Travis, who was confrontational and rude right from the start. The car arrived to them on 11th June and they did not look at it until 27th June. They diagnosed a fault with an injector, but didn't replace it until the 7th July. It was an unbelievably stressful experience and took just under 4 weeks.
I appreciate they were busy, but we were made a low priority because of our Warranty and link to Vospers. They have billed Vospers for the work, so have been paid fairly, but their customer service was unacceptable. They are a Hyundai garage and we own a Hyundai...it shouldn't take a lot to connect the dots. We will never use them again and do not recommend them.

Matthew King on the Sales Team at the Murray site at Plymstock looked after my wife and I superbly, on the two occasions we visited, the last being to collect our purchase of a second hand Kia Ceed Sportswagon.....excellently presented. This is the 4th Kia we have purchased over a period and I can only commend the service we have received. Thanks!

Review of Volkswagen Tiguan Purchase from Murray Group, Newton Abbot

Unfortunately, purchasing our Volkswagen Tiguan from Murray Group in Newton Abbot was a mistake. The customer experience we have received has been appalling.

Here are some of the issues we have encountered:

Lack of Communication: There has been a constant failure to return our calls as promised.
Vehicle Inspection Neglect: The car was not properly checked before being handed over to us. Upon returning home, we discovered it did not have its charging lead.
Pre-Existing Faults: The vehicle had a fault from day one, which we were informed was a known manufacturer issue with the electrics. As it was an ex-demonstrator vehicle, the dealership must have been aware of this before handing it over.
Delay in Documentation: The V5 was not registered in our name until we chased this up, more than six weeks after they assured us it would be done.
Unclear Communication: Email responses were vague and unhelpful.
Poor Handover Process: The handover was rushed and poorly executed.
Overall, our experience with Murray Group has been deeply disappointing, and I would strongly advise others to consider this when choosing where to purchase their Volkswagen.

MY FRIENDS DAMAGED BRAND NEW KEY -Slung into letter box 5ft high in dark AFTER requesting next morning bring back after MOT as it makes her dizzy in dark -they returned car that eve at 5pm NOT telling her it ws there & dropping £320 key into wet 5ft high letterbox next to road an invitation to car thief-so didnt tel as always done to hand key over so fond next morn after a nights rain dripping wet & hasnt worked in one year-Asked to replace it by email & tel Newton Abbot manager said NO -yet they MUST have ins to claim from-Hers has nt on Barclaycard either under £100 no help--So still no spare key at 76-can be disastrous -WHY wont they claim from their own ins?---Greta De Vries

2 experiences. The second was the worst where I was repeatedly fobbed off by Rodgers of Plymouth about a clear and obvious problem that they first said they would fix and then repeatedly told me they couldn't find but refused to sit in the car to let me show them where the problem was!

They eventually relented and they finally admitted I was right after I had warned them that I was going to take a formal complaint with Hyundai further.

The first experience was better (back in 2021) but they refused to accept that there was a tracking problem when they sold the car. We then took it to a local garage who identified that there was a a tracking problem so we had to pay ourselves to get it done.

My family have been using Murray's for years, ever since I was a child.

Alas, all good things come to an end, and I hope we won't be going back based on the trouble they've caused us.

Basically, they sold my father a Sharan last year, and hes been driving it for over a year now.

It turns out, all this time, they had never designated him the registered owner of the vehicle, only the keeper. Furthermore, when we contacted the DVLA, they said that he's definitely not the owner, but someone else is.

This means that he can't sell his car or get a new logbook since he never received one in the first place.

Furthermore, since he's not the registered owner, he didn't receive any vehicle tax reminders about a month ago, resulting in him driving for over a month with no tax, which could have resulted in a thousand quid fine.

My mother, also a Murray's customer, is dissatisfied that she has to drive my father to all his appointments as he is a very busy man, usually commuting 40 minutes to work every morning.

Please, if you want peace of mind, do NOT go with Murray's. Think about other brands, maybe?

First time I have been to Murray VW (Plymouth). I booked my ID4 in for a software update as the software would keep forgetting the charging locations I enter, meaning it would fail to charge overnight, and to query why the AC was not very cold. I was told this would take 3-4hours.

I dropped the car off at 9am, came back a bit early at 11:30 to check progress and was told 1-2 hours more, which was fine. After this I was left sitting there (not wanting to bother anyone) for 2.25 hours, until I went to find someone to ask again about the progress. At this point I was told the car had completed one software update, but needed another, which they had not started yet as they wanted to check with me first as it would take 4 hours, and probably would not be done today before closing time. So, I could either leave the car and find another way to get 20miles home (no courtesy car available) or rebook another day. I left at 14:45, and got home at 15:30, having left the house 7.5 hours earlier to get this done, and as far as I can tell virtually nothing has been done:
The software version is still showing as the same 2.3 that I had before, despite being told it was partially updated.
The recall they did not mention in advance involved apparently just spraying some sealing lubricant on the boot hinges.
The AC was recalibrated, which took perhaps 15 minutes, judging by the time I reminded them of it.
One member of staff apologised and said they were short staffed, which was appreciated. Another made excuses such as the updates taking longer than expected (despite apparently not being done?) and it taking time to find what was going on with the AC (despite them not realising about it until I reminded them less than 30 minutes before I left).

Now I must wait for another appointment, take more time off work, and waste another day of my time.