Muscularmovingmen Reviews 3

What should have been a move out of California to Grandview Missouri, became our worst nightmare. Items were damaged, destroyed and stolen from us such as credit cards, designer bags, sunglasses, and designer clothes. Our couch was damaged and TV’s. Our items were picked up on the 28th of March and delivered to us on the 9th of April by our request. We have reached out to an individual who assured us that someone would contact us but we have yet to hear back from anyone! I have requested the names of each person who was involved with our move from California and we have not heard back nor received those names. At this point it’s obvious that this company is refusing to provide any assistance or to help resolve this issue. My next step will be to get the police or other authorities involved. I must say that the young men who delivered our belongings to us were just as shocked as we were about the damaged and missing items. He was very helpful with helping us, I believe his name was Ezekiel, If you ever decides to used this company please request him.

I am incredibly disappointed with the moving service I received for my scheduled move on December 23, 2025. What should have been a straightforward move turned into a frustrating and stressful experience.

I scheduled with Cedric to move a piano on 12/23/25 for 12-3PM at my apartment complex. They came up at 5:29PM, one minute before the office closed. In total they took 30 minutes to move it to the final location. They charged me over $600 dollars for a service they performed outside the time frame we agreed upon

I filed a complaint with Cassie on December 26, who promised to address my concerns with a follow up call, but after 3 weeks later, I had to initiate a call back for a resolution. The real issue started with the lack of communication with Cedric, who would not answer or return my calls for their tardiness. This timing was crucial since it was the last day of my apartment lease, and the office closed at 5:30 PM. I ended up getting charged an extra day for not moving out on time.

Even follow up correspondence with Judith, their Client Experience Manager, was unsuccessful. Their solution was to refund $50, the deposit I paid to make the appointment. This amount doesn't even cover the additional day I had to pay my landlord for their delay.

While I understand that delays can happen, the total lack of communication and the unprofessionalism shown by Muscular Moving Men is unacceptable. This experience caused me significant stress and left me with extra costs I shouldn't have had to pay. I would not recommend this service to anyone.

TLDR. I paid over $600 for a simple move between 12-3PM but they came unprofessionally late, causing extra stress and charges.

The Mucular men messed up the pick up. Driver was on site for only a short time for the pack and load. He never advised us that crating would be needed. His helper Joey told us only after every other item was packed. The truck left without two glass tables. This caused the delivery to be late and on two separate days. The driver was absent for the delivery. In fact no one from Muscular was present for the delivery. The local hired hands wrecked my house and broke many pieces of furniture. The cost to repair broken stairs, scratched floors and marred walls is more than $1000. Another $3000 for broken furniture. The company charged my card without authorization before the move was even completed.