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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The customer service is top notch - very helpful and responsive. I found that placing my order was very easy, and there’s a whole community of help and support through the app. I think I just have rea... See more
Company replied
I reached out to customer service regarding some of the products that I purchased. I was not happy with the side effects my skin was having. Even though I was not able to get a refund, which I totall... See more
Company replied
The customer service were great, they responded right away after sending the wrong items and credited for the amount to be used in my next billing cycle. I will say, however, the product itself is... See more
Company replied
Company details
Written by the company
Musely is a prescription skincare company with a focus on accessible and effective telemedicine, offering personalized treatments for dark spots, rosacea, anti-aging and hair loss.
Contact info
United States
- musely.com
4.1
Great
2K reviews
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I had a great experience
I had a great experience, with prompt response and they were able to replace a defective bottle.
April 16, 2026
Reply from Musely
Thank you for your review! We're sorry to hear you experienced trouble, but are happy you enjoyed Musely Support and your resolution. 😊
Great customer service
Great customer service. They replaced my product when the pump was having issues right away!
April 13, 2026
Reply from Musely
Thank you for your review! We're sorry to hear you experienced trouble, but are always happy to help. 😊
I can't say anything negative about…
I can't say anything negative about this company! The products are great, customer service is great and shipping is fast!
April 15, 2026
Reply from Musely
We're so happy to hear you're loving your results and overall Musely experience! If you ever have questions, please let us know!
The Hair pill has made me feel like my…
The Hair pill has made me feel like my old self again! I had some concerning symptoms after several months on the medication that I thought may have been an allergic reaction. My Musely dermatologist worked with me and offered helpful information. He responded promptly to my messages and really made a difference!
April 11, 2026
Reply from Musely
We're happy to hear you're loving your results! Side effects may occur, but our Board-Certified Dermatologists are always available to help. ❤️
They claim to give you a 2 month…
They claim to give you a 2 month supply, there is no way this tiny bottle is a 2 month supply. I paid $92 for this?!! I would hate to see a one month supply
April 14, 2026
Unprompted review
Reply from Musely
Hi there, thank you for sharing your feedback we understand how frustrating this can feel. Our treatments are formulated to be highly potent, so even though the bottle may appear small, it is designed to last the full duration when used as directed. Our Support Team would be happy to review your usage and make sure everything is working properly for you. Please feel free to reach out so we can help make this right.
Reply from Musely
We are so happy to hear you love your treatments with Musely! :)
Great to work with and resolve any…
Great to work with and resolve any issues without difficulty.
April 10, 2026
Reply from Musely
We're happy to hear that we could resolve any issues you experienced without difficulty. Thank you for your positive feedback!
Solved a payment issue
April 15, 2026
Reply from Musely
We're happy we could resolve your payment issue! Thanks for your feedback, we appreciate it. :)
The doctors and customer service are…
The doctors and customer service are always extremely helpful!
April 15, 2026
Reply from Musely
We're happy to hear that our doctors and the Support Team were so helpful! Thank you for being a part of the Musely Community!
Really had a great experience with the…
Really had a great experience with the Spot Cream and Spot Peel!! I had stubborn spots for years and finally saw success with both. The Anti-aging cream is taking longer but happy with the results so far.
March 22, 2026
Reply from Musely
We're happy to hear that The Spot Cream and The Spot Peel worked well for your stubborn spots! We appreciate your patience with The Anti-aging Cream and are glad you're seeing results. Thanks for trusting us with your skincare.
Very good customer service
April 14, 2026
Reply from Musely
We appreciate your kind words regarding our Support Team. :)
I had a great experience with this…
I had a great experience with this company, my shipping was super fast...I will recommend them 👌
April 12, 2026
Reply from Musely
We're happy to hear that your shipping was super fast and that you had a great experience. We appreciate you recommending us!
The products work really well
The products work really well. The key is consistency which requires a lot of dedication. If you have an event coming up that you want to look your best for, you better start now! The nurse and doctor visits help keep you on track. My skin has never looked better and I am 67 years old.
April 14, 2026
Reply from Musely
We're happy to hear that our treatments worked well for you! We appreciate you highlighting the importance of consistency and dedication for optimal results. Thank you for being a part of the Musely Community.
I love the acne cream and spot cream!
February 10, 2026
Reply from Musely
We're so happy to hear you love these two medications! If you ever have questions, please let us know. 😊
First thing that’s worked
I’ve been taking the medication for 2 weeks for hyperpigmentation of my knees and see an improvement. Before Musely I exfoliated until my knees bled, tried countless over the counter “treatments” with no fade in the color of my skin. My insurance also refused to pay for medication through an in person dermatologist, so Musely was 10 dollars cheaper than my medication my insurance refused to pay for.
April 11, 2026
Reply from Musely
We get it! Most of our patients have spent years trying everything without results. This includes our CEO's wife and our first patient, Cherry! We're so happy to hear you're loving your results. 😊
Reply from Musely
Thank you for your review, we're happy to hear you're loving your treatments! 😊
I just started the HRT Patch and the…
I just started the HRT Patch and the Progesterone. I will give a update at a later date still trying to see if this is going to work. Stay Tuned.
April 10, 2026
Reply from Musely
So exciting, we wish you the best with your treatment! Don’t forget to use eNurse Check-Ups for guidance during the first 60 days of your treatment. 🙂
Reply from Musely
We're happy to hear you're seeing results so soon! Results typically takes 2-3 months depending on the treatment, so please remain patient! 🥰
I'd give Musely 10 stars if I could
I'd give Musely 10 stars if I could. Not only are the products amazing but so is the process with Musely. You're guided by both Dr and E-Nurse along the entire treatment which advises you how to apply, wear and store the medications. Should any discomfort arise they're there to guide you.so you see it's more than just handing out creams. This unique and personal business has really got it together and I have recommended Musely to dozens of people. I'm a huge fan.
April 13, 2026
Reply from Musely
We're happy to hear that you're enjoying the products and the guidance. It's great to know the personalized support is helpful and that you've recommended us. Thank you for your wonderful feedback! We appreciate you trusting us with your skincare. :)
The customer service is great
The customer service is great! The product details of the ingredients is good to know what I am using.
April 10, 2026
Reply from Musely
We're happy to hear that you had a great experience with our Support Team. We're also glad you appreciate the detailed product information. Thanks for your feedback!
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