Museplaces Reviews 3

Very unprofessional I went trough very hard time with this people, when it’s time to sell they promise the moon but when the actual time to come arrives they don’t keep any word so at the end o didn’t buy but we waste lot of time with them and thanks God we were still
On time to leave but I heard some people couldn’t go back and they had to pay some extra time
Be very careful and if they tell u something make sure it goes written but I will adhuvr Run Away from this company they don’t respect people life

Broken promises, no accountability, and zero communication. Avoid.

We are first-time buyers who purchased a flat at Upper East (developed by Muse Places Limited). From day one, we were verbally assured — repeatedly and explicitly — that a 5% Deposit Boost was automatic for first-time buyers, separate from any other negotiated incentives. When we queried its absence from the Reservation Agreement, the sales agent told us not to worry — it was automatic and didn't need to be written down. We trusted that. A serious mistake.
Eight days before completion, we discovered through our financial statement that the £28,500 had never been allocated. No warning, no communication — just a statement that quietly told a completely different story to everything we had been promised for six months.
When we raised it urgently, a senior sales manager verbally confirmed our position was correct — then called back less than an hour later and denied ever having it.
We have submitted a formal complaint and will be escalating to the New Homes Ombudsman.

If you are considering buying from Muse — get everything in writing. Every single promise. Don't make the same mistake we did.