I would have to agree with most of the reviews on here : I had actually sub scribed , and cancelled before the auto renew was to kick in . No dice - I still got dinged for the renewal. I reached out t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Hidden fees and zero customer support "Total scam. What I thought was a one-time €1 purchase turned into a 44€ premium hidden subscription. Even if cancelled 2 min after I was charged and never recei... See more
Company replied
I have subscribed for a free trial and cancelled within 7 days to prevent a subscription. But somehow, they charged me ANOTHER subscription OF 49 Euro. Reading the reviews, I am not the only one. Aske... See more
Company replied
Yet another case of getting the free trial, THEN CANCELING AUTO RENEWAL, only to get bombarded with a 40 dollar charge... This is such a shady business, they are so predatory towards that sweet cash f... See more
Company replied
1.9
Poor
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great feedback
March 19, 2026
Unprompted review
Reply from MuseScore
Hello! It’s great to see you with us. We’re glad MuseScore is part of your musical journey and we’ll continue enhancing your experience.
Kind regards,
Aydar
Community manager
Probably the best notation software out there.
The main selling point is that it's free but the interface is also extremely clean and user-friendly and I love that Musecore is constantly getting updated. The large library of sounds and features are ever expanding.
March 19, 2026
Unprompted review
Reply from MuseScore
Hello! We’re truly happy to have you in the MuseScore community. Your support inspires us to keep improving the app for musicians worldwide.
Kind regards,
Aydar
Community manager
I took a premium subscription and still…
I took a premium subscription and still can't even look an Official score. Everything is unclear. I tried to take the PDF to midi and to note subscription for my wife who teaches voice, after the trial period I couldn't even pay, Pay Pal , Google , Master Card...nothing. When I wrote to MS I got an AI Alixa reply saying that the problem was with my Credit card but I've been a member for 8 years.
Really Muse Score your really starting to S--k
March 19, 2026
Unprompted review
Reply from MuseScore
Hey,
I can review your account configuration to clarify how your subscription is structured and what content is included under your current plan. There are different types of content on the platform, including user-generated scores and licensed “Official” scores, which may have separate access conditions, so I can explain exactly how this applies to your account.
Regarding the payment issue, I can check whether there are any restrictions or errors linked to your billing profile and verify why certain payment methods were not accepted. If you received an automated response, I can ensure that your case is reviewed properly and that your request is visible to the support team.
MuseScore operates within established consumer protection and digital commerce laws, ensuring transparency in subscription structures and payment processing. Please share the email associated with your account so I can review everything in detail and assist you further.
Aydar- Community Manager (community@mu.se)
AVOID Purchasing as you will be Conned
DO NOT buy from this company as they will deceptively sign you into a subscription and take money from your account. Even paypal back them up. You probably won’t even notice the email. I cancelled it straight away but they still took it. Wished I had read reviews earlier. YOU have been Warned
March 4, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the full sequence of actions on your account, including the moment of cancellation and the timing of the billing cycle. The system records when a subscription is activated, when a cancellation request is submitted, and when billing is processed, which allows me to verify whether everything aligned correctly.
If the cancellation was initiated shortly after activation, I can check how it was registered in the system and confirm the current subscription status to ensure no further renewals occur. I can also review any communication sent to your email to clarify how notifications were delivered.
MuseScore operates fully within consumer protection and digital commerce regulations, and all billing actions are tied to recorded user activity. Please share the email associated with your account so I can investigate the details and assist you further.
Aydar- Community Manager (community@mu.se)
Danger -- Avoid!
I attempted to purchase a single score but was charged for that as well as a $69.99 initial subscription fee for MuseScore Pro+. I did not knowingly purchase this service, nor have I used it. Within 48 hours of the charge appearing on my bank statement, I requested a refund via email (the only means of contacting the company). The initial response was immediate, but seemingly automated. I responded immediately and have yet to hear back. In my view, this company is, at minimum, negligent, and their practices are seemingly fraudulent. If I do not hear back soon with a resolution I'll be contacting the attorney general.
March 8, 2026
Unprompted review
Reply from MuseScore
Hi,
I can assist by reviewing your account’s billing records and verifying how both the score purchase and the subscription were processed. Each transaction is logged with timestamps and confirmation data, allowing me to analyze the exact sequence of events and how the subscription was activated.
Since you submitted a refund request within a short timeframe, I can check whether it is properly registered in the system and review its current status. If there has been no follow-up response, I can ensure your request is visible and escalated appropriately.
MuseScore processes all transactions in accordance with applicable consumer protection and digital commerce laws, ensuring that all payments are linked to documented account actions. Please provide the email associated with your account so I can review the case and assist you further.
Aydar- Community Manager (community@mu.se)
No way to contact them when things go wrong
Purchased one score and wa singled up to a subscription, despite very carefully checking that I wasn’t.
The standard message they send contains incorrect instructions and it is impossible to get support or information.
Avoid Musicscore.
March 17, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review your account activity to verify how the subscription was recorded alongside your score purchase. Every interaction during checkout, including confirmations and subscription activations, is logged in the system, which allows me to examine how the account configuration was established.
If the instructions you received were unclear or not applicable to your account, I can guide you step-by-step through the correct subscription management process and confirm whether your membership is active or already cancelled.
MuseScore operates within established consumer protection and digital commerce regulations, ensuring that all transactions are tied to recorded user actions. Please send the email associated with your account so I can review the details and assist you directly.
Aydar- Community Manager (community@mu.se)
Amazing platform
Amazing platform, great service, worthwhile subscriptions that actually deliver, and a great community.
April 20, 2025
Unprompted review
Reply from MuseScore
Hello,
We are very glad that you are a member of our big family! Thank you for your feedback, we will make our app better, together!
Kind regards,
Aydar
Community manager
Scam
Scam! They enrolled me in an auto-subscription I did not authorize!
March 17, 2026
Unprompted review
Reply from MuseScore
Hello,
I can help review the account activity associated with your email and verify how the subscription was activated in the system. Every purchase, subscription initiation, and billing event is recorded with timestamps and confirmation data, which allows me to examine exactly how the account configuration was established.
If there is an active subscription linked to your account, I can confirm its current status and guide you through the subscription management section to ensure that no further renewals are scheduled. I can also check whether any support request has already been submitted and make sure it is properly registered.
MuseScore operates strictly within consumer protection and digital commerce laws, and all transactions are tied to documented user actions. Please share the email associated with your account so I can review the records and assist you further.
Aydar- Community Manager (community@mu.se)
Buyer beware
Buyer beware. My post is just of many informing potential buyers of fraudulent billing practices by Musescore. I tried to create an account with Musescore, only to be logged out, followed by at least 7 attempts on my part to log back in with password resets. None worked and I was not able to log back in at all. Regardless, I was charged for two services of which I did not sign up for. I'm currently trying to get a refund via PayPal. It is slow going and if course the option for refunds are not offered from Musescore. No other responses given. Please do not waste your money or time. **Regarding the reply to my post. I will be handling it via PayPal to ensure my refund. I have the emails to prove what the system (your scam practices) did at that time. And for those of you reading this post, please do save all documentation. Take screen shots.
March 7, 2026
Unprompted review
Reply from MuseScore
Hello,
I can help review the account activity associated with your email and verify how the subscription was activated in the system. Every purchase, subscription initiation, and billing event is recorded with timestamps and confirmation data, which allows me to examine exactly how the account configuration was established.
If there is an active subscription linked to your account, I can confirm its current status and guide you through the subscription management section to ensure that no further renewals are scheduled. I can also check whether any support request has already been submitted and make sure it is properly registered.
MuseScore operates strictly within consumer protection and digital commerce laws, and all transactions are tied to documented user actions. Please share the email associated with your account so I can review the records and assist you further.
Aydar- Community Manager (community@mu.se)
A SONG WITH ALL THE WRONG NOTES…
This is the second attempt to give this company some business and both times it ended as a nightmare. They purposely tangle you in their web of lies and doubletalk crap.They should be removed from the internet and face the MUSIC..A GIANT FINE FROM THE FCC.DISGUSTING EXPERIENCE.
March 17, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the account activity linked to your previous interactions with the platform and verify how the purchases and subscriptions were recorded in each case. All transactions and subscription activations are logged with confirmation data, which allows me to analyze the timeline and clarify how the account configuration developed.
If you decide to give the platform another attempt or would like clarity on past account activity, I can check the subscription status and ensure that everything is properly configured and visible within your account settings.
MuseScore operates within established consumer protection and digital commerce regulations, ensuring that all billing actions are tied to documented account activity. If you share the email associated with your account, I can review the records and assist you further.
Aydar- Community Manager (community@mu.se)
A complete fraud
This is a complete scam. I wanted to buy a score sheet. It says clearly "no obligations", but when you pay, you are automatically enrolled into a pro membership, whichs costs a lot. I deleted the payment for the membership in Paypal and stopped the subscription in Musescore, which was very complicated ("Dark patterns"). After that, I could no longer download the sheet I had paid for separately. This is a fraud, it's clearly a case for the police and EU consumer rights authorities.
March 17, 2026
Unprompted review
Reply from MuseScore
Hey,
I can help review the purchase and subscription activity connected to your account and verify how the score transaction and membership activation were recorded. Each purchase, subscription confirmation, and billing event is logged in the system, which allows me to examine the sequence of events in detail.
If access to the purchased score is currently unavailable, I can also check whether it is correctly linked to your account and ensure it becomes accessible again. Additionally, I can confirm the subscription status and guide you through the correct account settings for managing or cancelling memberships.
MuseScore operates in accordance with EU consumer protection and digital commerce regulations, and all transactions are tied to recorded user actions. Please send the email associated with your account so I can review the records and assist you.
Aydar- Community Manager (community@mu.se)
A scam in the truest sense of the word
A scam in the truest sense of the word. I clicked to purchase a £1 score, and discovered by email I’d purchased a £60, 3 month subscription. Absolutely disgusting
March 17, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the billing activity associated with your account and verify how the purchase and subscription were recorded in the system. Every transaction and subscription activation is logged with timestamps, which allows me to examine the timeline and clarify how the account configuration was established.
If you want to confirm whether the subscription is still active or ensure that it has been cancelled, I can check the account status and guide you through the subscription management tools available in your profile.
MuseScore processes all payments and subscriptions in compliance with consumer protection and digital commerce laws. Please share the email associated with your account so I can review the billing records and assist you further.
Aydar- Community Manager (community@mu.se)
I purchased a piece of sheet music from…
I purchased a piece of sheet music from MuseScore and discovered an additional $44.95 unauthorized charge. It is very difficult to deal with their chat system.
March 9, 2026
Unprompted review
Reply from MuseScore
Hello,
I can help review the exact sequence of actions in your account, including how the additional service was activated during the subscription process. Every interaction—clicks, confirmations, and subscription activations—is recorded with timestamps, which allows me to verify how the account configuration was completed.
If you submitted a refund request, I can also check whether it has been properly registered in the system and review its current status. Additionally, I can confirm whether the subscription is still active or already cancelled and guide you through the account settings to ensure full control over your memberships.
MuseScore operates in accordance with consumer protection and digital commerce regulations, and all subscriptions are linked to documented user actions. Please share the email associated with your account so I can review the details and assist you further.
Aydar- Community Manager (community@mu.se)
One score --> Full subscription
It is really a pity. They had a good piece of music that I wanted, so I bought this. However, I ended up with a premium subscription I did not sign up for, or that was very unclear. It was at least not mentioned during buying clearly nor mentioned in the email with the score and receipt. I now payed for something I am not using. A refund has not been given yet, seems difficult.
March 16, 2026
Unprompted review
Reply from MuseScore
Hello,
I can help review the account activity related to your purchase and verify how the subscription was recorded alongside the score transaction. All purchase confirmations, subscription activations, and billing events are logged, which allows me to analyze the timeline and clarify how the account configuration was established.
If the subscription is currently active, I can confirm its status and guide you through the account dashboard where membership management options are available. I can also check whether any refund request has already been submitted and review its status.
MuseScore operates fully within consumer protection and digital commerce regulations, ensuring that all transactions are tied to documented user actions. Please send the email associated with your account so I can review the records and assist you further.
Aydar- Community Manager (community@mu.se)
MuseScore scams customers
I was shocked to discover that my account had been charged for a MuseScore Premium subscription for several months without my knowledge. I only intended to purchase a single score (0,99€) for my mother in September and never knowingly signed up for a recurring subscription.
The purchase and subscription process on their website was very misleading. I wasn’t aware that a premium membership had been activated or that recurring charges would occur. I only realized something was wrong when I received a notification about a failed credit card charge.
I also came across post where other users reported being unknowingly enrolled in subscriptions. Maybe possible bug or misleading behavior. The window where this choice and the conditions are displayed only appears for a fraction of a second and flashes too briefly to be read. I suspect the same happened to me.
I can only imagine how confusing and misleading this must be for non-English speakers (English is also not my native language), older users, or anyone less experienced with online purchases. This makes the lack of clear communication even more concerning.
This experience has been extremely disappointing and frustrating. I hope MuseScore improves transparency and handles refunds fairly for users in situations like mine.
EDIT:
The response I received is generic, automated reply and completely ignores the real issue. The problem is not whether the subscription exists in your system, but that your website’s purchase flow clearly misleads customers into unknowingly activating a recurring subscription. Your business is a SCAM
Since this has not been properly addressed, I will now proceed with a chargeback through my payment provider and escalate this matter to the relevant consumer protection authorities. I have filed police charges. I advice everyone to avoid this company at all costs.
March 16, 2026
Unprompted review
Reply from MuseScore
Hey,
I can review the full account history connected to your purchase and verify how the subscription was activated and how the billing cycle progressed over time. Each action within the platform—purchases, subscription activations, and payment events—is recorded with timestamps, allowing me to examine the sequence in detail.
If there is uncertainty about how the subscription was displayed or triggered, I can analyze the account logs and confirm the current subscription status. I can also verify whether the subscription is still active and guide you through the account settings to manage it properly.
MuseScore operates within the framework of international consumer protection regulations, including those applicable within the EU, and ensures that all billing actions are tied to recorded account activity. Please share the email associated with your account so I can review the details and assist you further.
Aydar- Community Manager (community@mu.se)
Musescore is a snake
Musescore is a snake, trying to get your money any way it can thru deception, confusion, lies, promises, and one-time courtesy extensions that never happen. Trying to simply get a trial before committing to a subscription? Forget it, their website is not set up to easily navigate for the trial you thought you were interested in. By default you will be signed up for auto payments for auto renewals. If at any point they offer you a one-time courtesy for anything it will disappear into the chaos called their website. On your profile pages you might see “inactive” or “activate” or “restore” and be mislead into signing up and paying again. Their membership tiers are unfathomably all twisted up, you need Einstein to figure out the differences between them. They purposefully make their website extremely confusing, don’t fall into all the traps laid on every page. Don’t use Paypal to pay them anything (Paypal ALWAYS sides with merchant)! Use a reliable customer-first VISA for example that will more than likely side with you instead of Musescore!
They might even email you and distract you and you’ll think they are so nice, but they will ghost you as soon as they get more money from you. Your billing history will list more than you thought and totally confuse you. All their web pages will be confusing because they’re loaded up with various ways to get you to pay more. Musescore is a fraud! They rip people off and then make it impossible to figure out what happened or get a refund.
Take screenshots of every single page you encounter if signing up for anything and then take screenshots again when your account changes or when they offer you anything and then more screenshots because they change what they sell you, what they tell you, and when you didn’t get what they said you’d get.
There are so many other really worthy music sites, don’t fall for this one!
February 18, 2026
Unprompted review
Reply from MuseScore
Hello,
I can assist by reviewing your account configuration and verifying how the subscription tiers, billing events, and any promotional offers were recorded in the system. Each subscription activation, renewal, and account change is logged, which allows me to analyze the timeline and clarify how the account evolved over time.
If there are multiple membership states or confusing status labels in your profile, I can check the current configuration and explain exactly what each status means, as well as confirm whether any subscription is active or scheduled for renewal.
MuseScore operates in compliance with consumer protection and digital commerce laws, and all transactions are tied to documented account actions. Please provide the email associated with your account so I can review the records and assist you further.
Aydar- Community Manager (community@mu.se)
Dishonest & underhanded site
I purchased one sheet music file (which was also an incomplete version of the piece of music) and was automatically signed up to a subscription. I received a receipt for the purchase of the piece, but no communication confirming any subscription. I didn't sign up or consent to any "free trial", so my information and payments have been used fraudulently. This is absolutely unacceptable.
March 16, 2026
Unprompted review
Reply from MuseScore
Hello,
I can assist by reviewing your account configuration and verifying how the subscription tiers, billing events, and any promotional offers were recorded in the system. Each subscription activation, renewal, and account change is logged, which allows me to analyze the timeline and clarify how the account evolved over time.
If there are multiple membership states or confusing status labels in your profile, I can check the current configuration and explain exactly what each status means, as well as confirm whether any subscription is active or scheduled for renewal.
MuseScore operates in compliance with consumer protection and digital commerce laws, and all transactions are tied to documented account actions. Please provide the email associated with your account so I can review the records and assist you further.
Aydar- Community Manager (community@mu.se)
MuseScore deserves zero stars for poor customer service
If I could give MuseScore zero stars I would. I purchased one piece of music in December 2025 and now I have been charged $59.99 for a subscription that I do not want as my ability to navigate the website is far above my musical needs. Furthermore, there is no way to cancel the subscription on their website. I've been gettng the runaround with a bot for more than an hour. Very frustrating!!
March 15, 2026
Unprompted review
Reply from MuseScore
Hi,
I can review the account activity linked to your purchase and verify how the sheet music transaction and any associated subscription were recorded in the system. Every purchase, subscription activation, and billing event is logged with confirmation data, which allows me to examine the exact sequence of events.
If there was no visible confirmation regarding a subscription, I can check the account logs to clarify how the membership was configured and confirm whether it is currently active or already cancelled.
MuseScore processes all subscriptions and payments in accordance with consumer protection and digital commerce regulations. Please send the email associated with your account so I can review the billing history and assist you further.
Aydar- Community Manager (community@mu.se)
Scam artists
Scam artists. Even when I payed for a single track, they still hoodwinked me into a trial that’d start billing monthly after a few weeks.
Luckily saw it straight away and cancelled.
Avoid.
March 16, 2026
Unprompted review
Reply from MuseScore
Hey,
I can review the subscription activity connected to your account and verify how the trial period and subsequent billing cycle were recorded in the system. Each activation and payment event is logged with timestamps, allowing me to examine how the subscription configuration was established.
If you cancelled the subscription shortly after activation, I can confirm whether the cancellation was processed correctly and verify the current status of the account.
MuseScore conducts all subscription and billing processes in accordance with consumer protection and digital commerce laws. Please share the email associated with your account so I can review the details and assist you further.
Aydar- Community Manager (community@mu.se)
I have used MuseScore for years
I have used MuseScore for years, both as a singer, guitarist, and now a comeback trumpet player. I can find the score I'm looking for at price that works for me. And, most importantly, if I make a mistake MuseScore helps me solve it, get the music I needed, and at no additional cost. George is responsive and supportive. Many kudos for this site.
March 14, 2026
Unprompted review
Reply from MuseScore
Hello! We appreciate you being part of MuseScore. Our team works hard to make the app useful for musicians of all levels.
Kind regards,
Aydar
Community manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.