I would have to agree with most of the reviews on here : I had actually sub scribed , and cancelled before the auto renew was to kick in . No dice - I still got dinged for the renewal. I reached out t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Hidden fees and zero customer support "Total scam. What I thought was a one-time €1 purchase turned into a 44€ premium hidden subscription. Even if cancelled 2 min after I was charged and never recei... See more
Company replied
I have subscribed for a free trial and cancelled within 7 days to prevent a subscription. But somehow, they charged me ANOTHER subscription OF 49 Euro. Reading the reviews, I am not the only one. Aske... See more
Company replied
Yet another case of getting the free trial, THEN CANCELING AUTO RENEWAL, only to get bombarded with a 40 dollar charge... This is such a shady business, they are so predatory towards that sweet cash f... See more
Company replied
1.9
Poor
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's a scam don't buy anything
It's a scam don't buy anything. They enroll you in automatic payments without your consent.
March 10, 2026
Unprompted review
Reply from MuseScore
Hello,
I can examine the account records linked to your purchase and verify the exact billing activity associated with it. Every subscription activation and payment authorization is logged with confirmation data, which allows me to determine how the account configuration was established and how the billing cycle began.
If a membership is currently active, I can also confirm its status and guide you through the subscription management tools available in the account dashboard so that renewals and cancellations are clearly visible.
MuseScore operates in full compliance with digital commerce and consumer protection regulations, and every transaction is tied to a documented user action. If you provide the email address associated with your account, I will review the records and assist you further.
Aydar- Community Manager (community@mu.se)
Do not subscribe to MuseScore
I started a trial period for the given service, but when I noticed that another application had already charged my card for a subscription, I canceled all active subscriptions with immediate effect.
Despite this, my bank card was charged again after the trial period expired. Important circumstances are that:
- I did not receive any confirmation email about the activation of the subscription,
- I cannot find any notification about this subscription among my emails,
- I already canceled the subscription during the trial period.
I requested a refund through Apple customer service, but I received the answer that the given transaction was “not eligible for refund”.
March 10, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the subscription and billing records connected to your account and verify the sequence of events related to the trial activation and the subsequent charge. When subscriptions are created through Apple’s payment system, the transaction and subscription management are processed through Apple’s infrastructure, which means Apple controls the billing and refund eligibility decisions.
I can still check the account configuration on our side to confirm whether the subscription is active, canceled, or expired and verify the timeline of the trial period and the associated account activity.
MuseScore operates in accordance with the payment platform rules when purchases are made through third-party stores such as Apple. If you provide the email linked to your MuseScore account, I will review the subscription records and provide further guidance.
Aydar- Community Manager (community@mu.se)
SCAM..Hidden subsription contract: Misleading subscription flow when buying a single score
I tried to buy / access a single sheet music score and unexpectedly ended up with a Premium subscription. The interface makes it very easy to unintentionally activate a recurring subscription when you think you are paying for a single score.
This seems to be a common complaint – many users report the same experience online.
After noticing this, I immediately cancelled the subscription and contacted support. They confirmed the cancellation, but there is still a pending charge visible in my PayPal account that I want clarified.
Support has asked me to submit a refund request form, which I have done. I am currently waiting for confirmation that:
the subscription is fully cancelled
no further payments will be attempted
the charge will be refunded
If MuseScore resolves this properly, I will update this review.
March 10, 2026
Unprompted review
Reply from MuseScore
Hey,
I can review the purchase and subscription activity associated with your account and verify the exact timeline of the score purchase, membership activation, and billing cycle. All account actions and payment events are recorded in the system, allowing me to examine precisely how the subscription configuration was established.
If a membership is active, I can confirm its status and guide you through the subscription management section where cancellations and billing details can be reviewed.
MuseScore processes subscriptions according to transparent terms and in compliance with consumer protection and digital commerce regulations. If you share the email associated with your account, I will review the records and assist you with the next steps.
Aydar- Community Manager (community@mu.se)
MuseScore is nothing but a SCAM
MuseScore is nothing but a SCAM. Their sheet music is garbage and if you "buy" something, you get enrolled into their $90.00 every three months "subscription" and you will not know this until its charged to you credit card. AVOID THIS SCAM.
I love the response entered below LMAO. Thieves!
March 8, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the activity connected to your account and verify the exact sequence of purchases, subscription activations, and billing events recorded in the system. Each payment and membership activation on MuseScore is logged with a confirmation step and timestamp, which allows me to examine precisely how the account configuration and billing cycle were established.
If a subscription was activated alongside a score purchase, I can check the plan type, the billing schedule, and the current status of the membership. I can also confirm whether the subscription has already been cancelled and ensure that no further renewals are scheduled.
MuseScore operates in accordance with international digital commerce and consumer protection regulations, and all payments are tied to documented user actions within the platform. If you share the email associated with your account, I will review the transaction history and provide clear details regarding the billing and subscription status.
Aydar- Community Manager (community@mu.se)
Very annoyed at the automatic renewal
Musescore score offers an excellent service, and I’m happy to pay. However, their subscription process needs a review. I believe it’s deliberately designed to make it difficult to unsubscribe.
Subscriber beware! Unless you log into the account in a web browser (not the app!) Your subscription will automatically renew on a yearly basis.
A lot of tech companies seem to do this. I believe it’s deception. Automatic renewal be should be something that you opt for when you sign up.
March 9, 2026
Unprompted review
Reply from MuseScore
Hello! I apologize that the app did not meet your expectations. We’re committed to improvements, and your feedback is vital in helping us make meaningful changes.
Kind regards,
Aydar
Community manager
community@mu.se
Deceptive and predatory billing
I signed up for a free trial and specifically declined any other offers only to find that I was charged 80 dollars for services I did not request. I've never experienced an app that felt so deceptive. It's been a very stressful experience.
March 8, 2026
Unprompted review
Reply from MuseScore
Hi,
I can check the activity associated with your account and verify how the trial registration and any subsequent billing were processed. Each step during signup and payment authorization is recorded in the system, allowing me to see exactly how the account configuration was completed and when the charge occurred.
If something in the account settings or billing cycle needs clarification, I can guide you through the subscription management section and confirm whether the subscription is active or cancelled. I can also ensure that any support messages sent from your side are properly located and reviewed.
MuseScore handles subscriptions and digital purchases according to clearly presented terms and in compliance with applicable consumer and payment regulations. Share the email connected to your account and I will review the transaction history to assist you further.
Aydar- Community Manager (community@mu.se)
Good experience
I have to admit that I didn't expect positive reaction to my problem but they did profesionally and on time; help center kindly helped to solve the problem without any drama.
March 5, 2026
Unprompted review
Reply from MuseScore
Hello! Thank you for your feedback! Together we can make MuseScore better and more enjoyable for all musicians.
Kind regards,
Aydar
Community manager
community@mu.se
"Free Trial" Charges Within Days, Keeps Subscription Going After Cancellation
Signed up for a free trial when my kid needed a sheet of music for school. They charged my card $44.99 days later for a 3 mo subscription. It's unclear how to cancel. Even after cancelling, it appears the date the subscription will end happens to allow for the possibility of their billing for the next period, which is $59.99. My bank recommended cancelling my credit card, getting a new one.
March 2, 2026
Unprompted review
Reply from MuseScore
Hey,
I can help review the account connected to the trial registration and verify how the billing cycle was activated and when the subscription status changed. Every action related to trials, subscriptions, cancellations, and payments is recorded, which allows me to identify the exact sequence of events.
If there is any uncertainty about whether the subscription has been successfully cancelled or when the current access period ends, I can check the account settings and confirm the status directly. I can also guide you through the correct cancellation path in the account dashboard so that everything is clearly visible.
MuseScore operates under established digital subscription and consumer protection laws, ensuring that users retain control over their accounts and billing settings. Send the email associated with your account and I will review the details for you.
Aydar- Community Manager (community@mu.se)
Hidden subscriptions when buying sheet music
Purchased some sheet music, turns out a subscription of 60 euros per 3 months got activated without me knowing it. After they took my money I canceled it, but somehow it remained active. This shit cost me 120 euros already. Sneaky thiefs.
March 7, 2026
Unprompted review
Reply from MuseScore
Hi,
I can help investigate the subscription status connected to your account and verify why the billing entries appeared even after the cancellation attempt. Our system keeps detailed logs of subscription activation, cancellation requests, and billing cycles, which allows me to review what happened step by step.
If the subscription remained active unexpectedly, I can check the account configuration and confirm whether the cancellation was completed correctly or if additional actions were required in the account settings.
MuseScore processes subscriptions according to transparent terms and in compliance with international consumer protection regulations. Please send the email associated with your account so I can review the billing history and assist you with resolving the situation.
Aydar- Community Manager (community@mu.se)
Horrifyingly bad customer service
Horrifyingly bad customer service. Even with a paying subscription, I bought something by mistake, requested my money back within 5 minutes, after 4 e-mails I still have no answer and I will not be getting one. Unfortunately it's a scam website, I found out too late and now I am sadly supporting them with my 1 year subscription. Do not use this website!
March 7, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the support requests connected to your account and check whether the messages you sent were successfully received in the support system. Each support ticket and purchase record can be examined so that the timeline of the request and the transaction involved becomes clear.
If a purchase was made unintentionally, I can also check the details of that transaction and provide guidance regarding the available options related to the account and subscription.
MuseScore handles digital purchases and subscriptions according to established consumer protection and e-commerce regulations. If you share the email associated with your account, I will locate the request and assist you further.
Aydar- Community Manager (community@mu.se)
Difficult to use
Difficult to use, expensive, slow communications from support, difficult to cancel. Avoid.
February 4, 2026
Unprompted review
Reply from MuseScore
Hello,
I can assist in reviewing your account and clarifying how the platform features, subscription management, and cancellation options function. If there are difficulties navigating the service or locating the correct settings, I can guide you step-by-step so that you can manage your account, subscription status, and billing preferences without confusion.
If you have contacted support and are waiting for a response, I can also check the status of your request in our system and ensure it is properly registered. Providing the email address associated with your MuseScore account allows me to locate your support ticket and review the timeline of communications.
MuseScore operates in accordance with applicable consumer regulations and transparency standards, and users always retain control over their accounts and subscription settings. I will gladly help you locate the appropriate options and review any account details that require clarification.
Aydar- Community Manager (community@mu.se)
Deceptive and predatory subscription charging
I purchased one piece of sheet music for $1.05 and then they started charging me $47.99 for 3 months subscription and then $63.99 for a total of $111.98 for a service I didn't even know they had put me on. I never consented to any subscription service and it was a coincidence I even found it as I saw the charge on my credit card bill (a message was in my spam folder from Musescore thanking me for my subscription). I've been emailing their support email for a full refund with no response - I never agreed to any subscription, I bought one piece of $1.05 sheet music. They don't even allow me to remove my credit card info from their site. Stay far away from this company. I will be reporting them to regulatory agencies for predatory and deceptive practices, and will be posting these warnings everywhere. I see from the comments and reviews that I am not alone.
February 3, 2026
Unprompted review
Reply from MuseScore
Hi,
I can review the billing history connected to your account and verify how the subscription was activated, including the timestamps, confirmation steps, and the exact payment method used. Every transaction is logged in the system, which allows me to identify when the subscription started and how the charges appeared on the billing cycle.
If there are difficulties removing or updating a stored payment method, I can also guide you through the correct process in the account settings and confirm whether the subscription has been cancelled or remains active. Additionally, I can check the support requests you sent to ensure they are visible in our system and respond directly through the correct channel.
MuseScore processes subscriptions and payments according to the terms presented during checkout and in compliance with applicable laws and digital commerce regulations. If you share the email associated with your account, I can access the transaction log and help clarify the situation and available options.
Aydar- Community Manager (community@mu.se)
DO NOT ORDER ANYTHING FROM THIS…
DO NOT ORDER ANYTHING FROM THIS WEBSITE! If you order one piece of music they automatically sign you up for a $50 subscription that isn't even a yearly subscription, it's every 3 MONTHS. They are a scam company that tries to get money out of you. They charged me $100 for nothing I got no sheet music and never used the "subscription."
March 4, 2026
Unprompted review
Reply from MuseScore
Hey,
I can help review the activity associated with your account to determine what transactions took place and why the charges appeared in the billing history. All purchases and subscriptions on MuseScore are linked to a recorded confirmation event, and I can retrieve those records to clarify the activation and billing timeline.
If the sheet music you expected is not visible in your library, I can also check whether the score was attached to the correct account and ensure it becomes accessible. Additionally, I can verify the current status of any subscription and guide you through the available account management options.
MuseScore conducts all subscription and payment processing within the framework of established consumer protection and e-commerce laws. Please send the email address associated with your account so I can examine the billing records and provide precise information about the transactions.
Aydar- Community Manager (community@mu.se)
the same issue with the unintentional subscription
the same issue with the unintentional subscription, but the community manager Aydar was very helpful regarding the cancellation and solved the issue in a couple of minutes, which saved one star in the rating
March 4, 2026
Unprompted review
Reply from MuseScore
Hello,
Thank you for sharing your experience and for acknowledging the assistance provided during the cancellation process. I remain available to help with any additional account questions, including subscription management, billing details, or guidance on using the platform’s features more effectively.
If you ever need to review account settings, verify subscription status, or receive assistance with accessing scores and tools, you can reach out directly and I will check the account details in our system. MuseScore always operates within applicable laws and maintains transparent subscription management procedures for all users.
I’m glad the situation could be resolved quickly and that the necessary steps were completed without delay. If anything else requires attention in the future, feel free to contact me and I will assist.
Aydar- Community Manager (community@mu.se)
Its a scam. Careful
I purchased a score at full price because I was careful not to subscribe to the annual plan. After trying to view my score, i somehow accidentally subscribed to a pro+ membership. It says on the emailed receipt that they'll charge me after 7 days but the charge was already taken off my the card immediately. Not to mention, i still cant find/access the score I paid for. It will charge any card thats saved in your Google account without your permission. The refund request form obviously doesnt work so I emailed them and they said to fill out the email request form. I told them it didnt work, but they havent responded. Im going to report them to the BBB and my bank and wherever else I find that might be helpful if i dont get a refund by tomorrow, and will update this review accordingly. I hope that more people check trustpilot before doing anything on that site. Its perfectly set up to scam people and nothing more. They respond to trust pilot reviews to make them look like they care to the public but they don't respond to my email or message in their online chat. What a shame.
March 1, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the complete sequence of events linked to your account, including the original full-price score purchase, the subsequent Pro+ activation, and the exact timestamp of the charge. If a 7-day trial was displayed, I can verify whether the payment was processed as a temporary authorization hold or as a completed capture, and clarify how it appears on your card statement.
I can also check which Google-linked payment profile was used, since transactions initiated through Google Pay or a Google account follow their stored authorization settings. Additionally, I will verify why the purchased score is not visible in your library and ensure it is properly attached to your account.
If the refund request form did not function correctly, I can manually locate your request and escalate it directly. Please send the email address associated with your MuseScore account and the transaction date so I can access the billing log and subscription activation record.
MuseScore processes subscriptions and payments in accordance with consumer protection laws, and every activation is tied to a recorded confirmation event. I will ensure your account is examined carefully and that you receive a clear explanation.
Aydar- Community Manager (community@mu.se)
Can't give no stars
Can't give no stars - same as everyone else, bought one score and ended up with a Subscription I didn't agree to, Customer Service is awful and still trying to get a refund after nearly a month, they just ignore everything - VON ARTISTS
February 19, 2026
Unprompted review
Reply from MuseScore
Hi,
I can investigate the score purchase and determine whether a subscription plan was activated during checkout. Each membership activation is recorded with a confirmation step and timestamp, and I can retrieve that information for your account to clarify how the subscription began.
If a cancellation request has already been submitted, I can verify its processing status and review any pending refund evaluation. Support requests are logged in our system, and I can check the communication history to ensure your case is properly tracked and not overlooked.
Please share the email address connected to your MuseScore account so I can access the billing records and subscription configuration directly. MuseScore operates within established legal and subscription standards, and all charges correspond to documented account actions. I will make sure your case is reviewed thoroughly.
Aydar- Community Manager (community@mu.se)
Reply from MuseScore
Hey,
I can review your account activity to determine exactly what transactions or subscription events led to this impression. All memberships and payments on MuseScore require a recorded confirmation before activation, and I can retrieve the associated logs to clarify the timeline and authorization steps.
If a subscription is active, I can confirm its status, cancellation options, and billing cycle. If there are specific charges you would like examined, please provide the email address linked to your account so I can analyze the transaction history in detail.
MuseScore conducts its operations in compliance with consumer protection and digital commerce regulations, and all subscription terms are presented prior to confirmation. I will ensure your account details are reviewed carefully and transparently.
Aydar- Community Manager (community@mu.se)
\Cancel Subscription. Reverse Charges
I cannot reverse charges or cancel a subscription I have no recollection of agreeing to. I need immediate help.
March 3, 2026
Unprompted review
Reply from MuseScore
Hello,
I can immediately check whether an active subscription exists under your email address and verify the associated billing history. Every recurring charge is linked to a specific subscription plan with a recorded activation event, and I can retrieve the confirmation details for you.
If cancellation has not yet been processed, I can guide you through the correct steps or verify its completion directly on your account. Please send the email address used for the purchase so I can access the subscription records and provide precise clarification regarding the charges.
MuseScore operates in accordance with subscription and consumer protection laws, and all billing events are systematically documented. I will ensure your request is handled promptly.
Aydar- Community Manager (community@mu.se)
Horrible service!
Horrible service!! I purchased one music sheet, and in a week or two, they sent me: congrats, you're subscribed for three months!
I didn't agree to any subscriptions! They just saved my card!
March 1, 2026
Unprompted review
Reply from MuseScore
Hello,
I can review the exact checkout flow tied to your account, including the payment authorization log and any subscription activation event connected to that sheet music purchase. Every membership activation is timestamped and linked to a recorded confirmation step, and I can verify precisely what was selected during checkout.
If a recurring plan is active, I can confirm its current status, ensure cancellation if requested, and check whether any further billing cycles are scheduled. Please send the email address associated with your MuseScore account so I can examine the billing history and clarify how the subscription was initiated.
MuseScore operates in compliance with digital commerce regulations, and card details are only used within the scope of authorized transactions. I will make sure your case is reviewed thoroughly.
Aydar- Community Manager (community@mu.se)
Avoid Musescore website - poor value and dodgy subscription model
This review applies to the website, not the notation app which is excellent . The sheet music website is best avoided as it make it difficult to cancel, particularly if you let your credit card expire. You cannot delete your credit card as they insist you keep one as default. Also, never buy official scores from the website- the cost on top of the Pro subscription is more than buying from any music publisher, and normally you can’t download it to the app or print it!!
February 19, 2026
Unprompted review
Reply from MuseScore
Hey,
I can review your account to confirm the current subscription status, stored payment method settings, and any constraints related to updating or removing a default card. Active subscriptions require a valid payment method for renewal purposes, but I can clarify exactly what options are available in your specific case.
Regarding official scores, I can also explain the distinction between Pro subscription benefits and separately licensed publisher content. Certain official scores are priced independently due to external licensing agreements, and availability for download or printing depends on the rights granted by the publisher.
Please share the email address linked to your account so I can review your billing setup and provide precise guidance. MuseScore operates within contractual and copyright regulations, and I will make sure you receive accurate information about your account.
Aydar- Community Manager (community@mu.se)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.