Awful experience so far
Awful experience so far, I will change if it improves.
Ordered a guitar online, arrived with factory defect. Contacted them via whats app, nothing, called numerous times during times suggested on website, nothing. Got fed up so started the return process. 6 days later I received a whats app message to say contact an incident email address. I contacted them to say I wasn't happy with the experience and guitar. Was told I had to pay €15 (deducted from refund) for the guitar to be picked up. Even though it says on the website that they will pay for return shipping if there is a factory defect!!
Gaspar (staff member) stated they could not see the factory defect on the original pics I sent but offered €25 as a partial refund?? So let me get this straight, refused to accept cost for return shipping (€15) but offered €25 back as a good will gesture to keep the guitar?? Its all about making sales and not doing what the customer asks.
Make it make sense 🤣
Terrible experience so far. Emailed three times yesterday asking for pick to be Monday/Tuesday still no reply/confirmation.
Very slow, uninspiring customer service. I will stick with Thomann. You are probably best doing the same. Avoid.