Absolutely brilliant storage boxes! We ordered loads (10) while they were such an excellent price. We loved the limited blue colour much more than the usual grey, so I wanted to make sure we had eno... See more
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Extremely happy with the products and service received from Amy and her team! My first parcel arrived via Royal Mail but unfortunately the product ordered had somehow escaped the box and the parcel ar... See more
I bought the Magic Mildew remover advertised on Instagram but was sceptical of the result as my washing machine rim has been black for a couple of years. The delivery was very quick and I used as dir... See more
Ordered better boxes and they are great. They are so good, I bought 18 in total. Company is very good. Kept me updated with delivery day/time. The boxes are made in the UK too which is great, supporti... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
169K reviews
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The customer service is very friendly… 10 out of 10
The customer service is very friendly and very helpful to help with any problems I had a problem with my order down to the postal service this was sorted I got my parcel very happy to order again
July 6, 2026
Dealt with this company for quite a…
Dealt with this company for quite a long time & have always been more than satisfied with the products bought & the service provided.
July 6, 2026
My 3rd purchase and i cant fault the…
My 3rd purchase and i cant fault the quality and service. Will buy again when a suitable product is released.
May 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The Simple Scrubber is simple indeed
The Simple Scrubber is simple indeed, fine with dust or light dirt, but don't try anything harder than that. And if you try to return, remember, it will cost you a deliver fee, again...I'll never buy from this company again.
July 16, 2026
Unprompted review
Reply from Must Have Ideas
Hello Heidi, thanks for your feedback.
I'm sorry to hear that you aren't happy with your Simple scrub that's very disappointing.
Don't forget about our 'no quibble' 100 day money back guarantee, which we stand by fully.
Our UK based customer services team will be more than happy to help with this - you can contact them by email at hello@musthaveideas.co.uk or by free phone on 0800 999 66 55 between 6am and midnight, seven days a week.
We look forward to hearing from you.
On behalf of my mum who orders from…
On behalf of my mum who orders from here,all the products she has recieved have done the job and customer service is exceptional,my mum prefers to ring and everyone she has spoken to has been kind and patient,this is something she can do herself and it brings her great joy on her face to see our happy faces with the purchases she has got for her family,thankyou for kindness
June 2, 2026
Good working products and good customer…
Good working products and good customer service
December 18, 2025
The storage bags do what they say they…
The storage bags do what they say they will do very pleased
July 6, 2026
Fabulous well made products
Fabulous well made products, excellent customer service and speedy delivery time.. love this company, long may it thrive 👍
July 6, 2026
I thought your delivery was very fast…
I thought your delivery was very fast considering I live in Northern Ireland and the product was perfect
July 6, 2026
The service is great
The service is great, dispatch / delivery time is very quick. Items all high quality and will do exactly what they are meant to do !
July 5, 2026
Easy to order
Easy to order, quick to deliver. Good quality goods. Keep coming back to them.
July 3, 2026
Due to shoulder/neck problems I needed…
Due to shoulder/neck problems I needed a lightweight clothes iron.
This product was exactly what was needed. Thank you
July 6, 2026
Excellent customer service
The fan came quickly and has been a great purchase. I have been using it every day since it arrived. It is easy to transport and the charge lasts for hours. Excellent item definitely recommend.
June 22, 2026
Great Products that actually work !
Every thing I have purchased from Must have ideas has been excellent , the communication is superb and delivery is usually within a couple of days ! I would recommend this company to everyone !
April 23, 2026
My order went to my old
My order went to my old address as I used a different payment method. I contacted you and you let me know where it had been delivered to.
Easy experience.
July 5, 2026
Easy to order and very quick delivery
Easy to order and very quick delivery, haven't used it yet
July 3, 2026
Very quick delivery
Very quick delivery. Good offers. Repeat order on some items, mould magic.
Also trying the cistern blue block, so far so good.
July 5, 2026
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