Absolutely brilliant storage boxes! We ordered loads (10) while they were such an excellent price. We loved the limited blue colour much more than the usual grey, so I wanted to make sure we had eno... See more
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Review summary
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Reviews shaping this summary
Extremely happy with the products and service received from Amy and her team! My first parcel arrived via Royal Mail but unfortunately the product ordered had somehow escaped the box and the parcel ar... See more
I bought the Magic Mildew remover advertised on Instagram but was sceptical of the result as my washing machine rim has been black for a couple of years. The delivery was very quick and I used as dir... See more
Ordered better boxes and they are great. They are so good, I bought 18 in total. Company is very good. Kept me updated with delivery day/time. The boxes are made in the UK too which is great, supporti... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
169K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service and quick delivery
Great service and quick delivery. A problem ( my fault) sorted out promptly.
July 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rang twice expecting a call back from…
Rang twice expecting a call back from you still nothing hopeless!!
July 6, 2026
Reply from Must Have Ideas
Hello Ann, thanks for your review.
I'm really sorry to hear that you have struggled to get in contact with us.
Our friendly team would love to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
We want to put this right for you, so please do get in touch if this has not yet been fully resolved.
Again, please accept our apologies.
Hi everything I buy is excellent I…
Hi everything I buy is excellent I don’t have any issues and it arrives so quick
July 6, 2026
I did not have to wait true it's…
I did not have to wait true it's always comes when they say brilliant service I have bought items on here will Highey recommend
July 3, 2026
Clever ideas & good products
Easy to order .. good accurate descriptions of products . Arrive in good time & very well packaged.
Good value for money.
A pleasant experience.
July 3, 2026
Being able to speak to a real person on…
Being able to speak to a real person on the phone.
As I'm dyslexic, it's better for me to try and explain what I want to order/or question what product I'm interested in.
The sevice is quick and efficient and everything is explained what will happen next.
As I'm new to ordering items from you I decided it was better value to pay the P&P for the year.
July 6, 2026
I have been a customer quite a few times…
I have been a customer several times over past few years. Everything worked exactly as described and is still in regular use. I
always check the new items too. Your company is focused on satisfying customer needs and providing products tailored to those needs. Well done.
July 6, 2026
Great little fan :)
July 3, 2026
Everything I have ever order has been…
Everything I have ever order has been ordered with ease and is on my doorstep in no time. I always love their products.
July 2, 2026
Good fan very useful but disappointed…
Good fan very useful but disappointed it was out of stock when ordered even though advert very live by email text and Facebook
July 3, 2026
Bought 2 of the Dream Steam Duo…
Bought 2 of the Dream Steam Duo Cordless irons. Both absolutely awful, leaking, burning fabric & not fit for purpose or sale. Absolutely awful DO NOT BUY this product, cheap & just awful. You get what you pay for I guess!!
June 9, 2026
Reply from Must Have Ideas
Hello Alex, thanks for your feedback.
I'm sorry to hear that you aren't happy with your Dream Steam Duo Cordless, that's very disappointing.
Don't forget about our 'no quibble' 100 day money back guarantee, which we stand by fully.
Our UK based customer services team will be more than happy to help with this - you can contact them by email at hello@musthaveideas.co.uk or by free phone on 0800 999 66 55 between 6am and midnight, seven days a week.
We look forward to hearing from you.
The customer service is very friendly… 10 out of 10
The customer service is very friendly and very helpful to help with any problems I had a problem with my order down to the postal service this was sorted I got my parcel very happy to order again
July 6, 2026
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