I purchased two pairs of glasses, same prescription. They are accurate for prescription and "look" on website. I am disappointed the glasses that I expected to be metal wire frames are just plastic an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
Contact info
6901 K Ave suite 103, 75074, Plano, United States
- +1(330)817-6667
- service@muukal.com
- muukal.com
Replied to 59% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lense prescription was nice
Lense prescription was nice. Frames have many choices! My order can within a week and a half!! Great experience very fast and efficient!
They fit good and I see great!
Glasses came quickly and the…
Glasses came quickly and the prescription was perfect. I wear progressive lenses and was worried they wouldn't be correct.
My order was here in two weeks
My order was here in two weeks, prescription was correct, and the magnetic sunglasses are awesome! These glasses work perfectly for my needs!
The heart shape is beautiful, probably best for single vision not progressive
Nice staff, certified my ex before starting.Received them fast and price was great.
Awesome care
Awesome care, my prescription is not your norm, they took the time to make sure it was right. The glasses are quality and look good.
Thank you…
Great Quality
I love the frames and the lens are top quality. Will purchase from them again.
Price great, questionable lens placement
First what I did like. The selection the lenses and the prices are fabulous. There's not a better deal out there. I ordered three pairs of glasses two of them were the same. They are all progressive bifocals. The two that were the same are perfect. The last pair is unwearable. There's something wrong with the way the lens is positioned in the frame and I get a headache when I wear them. But overall I would order again simply because it's such a great deal. Even if I just get two pairs of glasses for 120 bucks, it's a win.
The glasses were a great fit
The glasses were a great fit, but they were what they looked like in a the picture they look great. I am really happy with the service, the options and you can't beat the price. The quality of the glasses I am very happy and will be buying more.
Paid $20 for express shipping and my…
Paid $20 for express shipping and my items arrived well past 6-12 day (17 days). I ordered cases that were not included in my shipment. Items arrived taped tightly in a plastic mailer envelope with no protection. None of the lenses received any kind of smoothing and the edges are very sharp. My lenses are not thick, but the sharpness surrounds the entire frame edge. The frames themselves are very cute, but I will be ordering elsewhere to get more wearable glasses.

Reply from MuukalOptical
Two of my three glasses had a perfect…
Two of my three glasses had a perfect prescription but one was so off that I could not wear them. Two outta three ain't bad. The two that are right are very well made, sturdy frames, and very cute.
Love my glasses
Love my glasses, very nice to get glasses at a reasonable price, so happy I found this company
Easy,fun shopping experience
Easy,fun shopping experience, many varieties and best of all excellent prices. My glasses arrived fast. It means a lot because I use them for work. I thank you very much!!!
1st time purchase
I received my glasses sooner than expected. The price was great for my budget. I got 3 pairs for 119, which I was surprised included transition for outdoors.
Quality Issue
I purchased two pairs of glasses, same prescription. They are accurate for prescription and "look" on website. I am disappointed the glasses that I expected to be metal wire frames are just plastic and exceedingly light, as in move on my face when I walk. Other pair are big and resin and as expected. It's just a quality issue with the "wire" frames.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.