Modern World Business Solutions Ltd  Reviews 214

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and polite demeanor, making the setup process smooth and stress-free. Many appreciate the excellent service, noting the efficiency and ease of their overall experience, often highlighting significant savings on fees and better rates compared to previous providers. However, some people were dissatisfied with customer service, mentioning ignored communications and a lack of follow-up. A few reviewers also reported issues with receiving money and a lack of training on how to use the equipment.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members like Brenton,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism and efficiency of... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and clear... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the seamless and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received great rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#Brenton was fantastic from start to finish. He helped me get my card terminal set up quickly and made the whole process smooth and stress-free. He’s knowledgeable, responsive, and genuinely cares abo... See more

Company replied

Rated 5 out of 5 stars

MWBS and Ricky Tsang I highly recommend. My coffee sandwich bar business was 100% Sumup and suffered many annoying problems with that system. Rocky Tsang approached us and presented his product and ex... See more

Rated 5 out of 5 stars

By word of mouth I heard about a solution to taking card payments that would work for my business. Joe visited our office and advised us of our best option, we agreed terms and bingo! Our machine arri... See more

Rated 5 out of 5 stars

Made us aware of how much money we can save compared to our previous supplier. Joe came in and went through all the details, costs etc. He was so helpful and polite which is what was so deserving... See more


Company details

  1. Card Processing Service

Information provided by various external sources

MWB Solutions Ltd offer a serviced, consultative and managed approach to our merchants which will see the customer taken through a process which not only gives you the correct solutions for your business but also places rates that you can be safe in the knowledge are the best in the market.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service and cheap

Made us aware of how much money we can save compared to our previous supplier.
Joe came in and went through all the details, costs etc.
He was so helpful and polite which is what was so deserving of their service towards a customer.
He also came back to help set up my machine with no qualms in regarding doing so.
Top service and pricing would highly recommend this company.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

We have just recently changed suppliers to benefit our business. The set up process was made easy thanks to Tom Warburton. He was incredibly helpful and nothing was too much trouble. Highly recommend Tom and the team. Thank you Tom! 😊

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

An incredible process throughout

An incredible process throughout, Fenton always on hand to support and give advice on all aspects. Truly outstanding representation of the company, travelling 2 hours to setup and walk us through the system.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

MWBS have been nothing short of…

MWBS have been nothing short of brilliant. Sarah, who contacted us shortly after we signed up, kept us updated and answered all our questions. Since using their services we've had a much better overview of our fees the tech, Genie, has been faultless.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

7 Years of Excellent Service and Partnership

I’ve been working with Modern World Business Solutions for over 7 years, and it’s been a fantastic experience. They offer tailored rates that have helped my customers save thousands of pounds every year. Their customer service team is prompt and professional, always taking quick action whenever there’s a query.

My clients are extremely happy with the service, and as a business partner, I can confidently say that Modern World provides the best solutions for card machines, along with the best partner support in the industry. Highly recommended for anyone looking for reliable, cost-effective, and customer-focused payment solutions.

Jazz pay

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Super knowledgeable & helpful team

Super knowledgeable team and extremely helpful. Took the time to understand my business and what the right solution was for me. Unlike other companies, they weren't pushy for sales and very much wanted the best for me.
I've since recommended to my business contacts and it's sounds like they're getting the same experience as I did so not just a one off !
Highly recommend

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fenton was great!!

Fenton was great to deal with and made the whole process simple for me. I’m not great with the admin and the steps and he simply took the lead and made its easy! Thanks

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fenton has been so helpful

Fenton has been so helpful getting me started with my new card machine he came into the salon to set everything up for me so it has been completely hassle free switching over. I am now on a much better rate after paying over the odds with my last provider.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Got signing up for a contract was given…

Got signing up for a contract was given three card machine to a very substandard unable to use them asked to connect to the contract thinking that you had some sort of cooling enough period and didn’t and now they want £700 out of me to come out of the contract stay clear with this company don’t use them go with clover they’re much better

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service form Joe

Joe has been extremely helpful throughout the process of moving to MWBS and has always been on the end of the phone when I have needed help, the card terminals are so much faster and more reliable than our old terminals. Would highly recommend MWBS”

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT use this company

The worst merchant payment company I have dealt with. From the point of selling the system - very polite and keen sales pitch and seemed to have good promise. Sadly this dod not continue and did not match with what equipment and back office platforms were delivered. The hardware, software, customer ( lack of ) support, trouble shooting and ultimately contract cancellation were all sub standard. Ignored emails, calls and requests, all on the same email thread, culminating in many phone calls just to try and get the simplest of customer care and service do not inspire any confidence. We would not recommend this company to anyone.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service, fantastic

From consultation to delivery. Fantastic communication, Fantastic service. You can message them anytime of day and they will help. Bretton was Fantastic. Thanks all highly recommend

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

After looking for a new card reader I…

After looking for a new card reader I spoke to Brenton and has a conversation with him about my needs and amount of payments I take on card. Without giving me a hard sale to make himself the most commission I was given honest and open advice I was given the best option for my business. More than happy with Brenton and the reader! Would definitely recommend

October 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look