MWS Reviews 

1,691
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 583 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery, noting that items always arrive safely and are protected by wonderful packaging. People also love the unique selection of authentic sports memorabilia and highlight how wonderfully smooth and professional the entire auction process is. However, some reviewers were not happy with the expensive shipping costs and unexpected customs fees that significantly increase the final price of their purchases. Some people also noted that certain product descriptions can occasionally be vague or confusing regarding whether a jersey was actually worn in a match or just issued.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many buyers praising the top quality, fast shipping,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Consumers find quality to be a great satisfaction, frequently praising the authentic items, excellent... See more

Price

Customers expressed widespread disappointment regarding the final price, frequently citing excessively high... See more

Service

Clients share satisfaction on service, frequently praising quick delivery times, amazing packaging, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good deals and fast shipping. Additional fees are listed and should definitely be taken into account when bidding. For shipments from abroad, there may be high customs duties in some cases.

Company replied

Rated 4 out of 5 stars

I won a Bianca St Georges kit from Legacy, live her! It shipped surprisingly quick after winning. Chip isn't working when kit arrived, reached out to customer service they said they are aware and d... See more

Company replied

Rated 4 out of 5 stars

I am from Brazil. The amount that I paid in taxes (customs) was equivalent to the price of the shirt; in other words, the total cost ended up being double (100% higher). I believe that you need to fin... See more

Company replied

Rated 4 out of 5 stars

'Won' a signed women's Giro d'Italia shirt in a charity auction from MWS. Very nice shirt, took a day or two longer to arrive than I expected & you have to bear in mind there are additional costs adde... See more

Company replied


Company details

  1. Sports Memorabilia Store
  2. also in
  3. Collectibles Store

About MWS

Written by the company

OWN THE MOMENT
🖤 Official Partner of the Clubs
🖤 Authenticated by Fabricks
🖤 Worldwide High-Speed Shipping

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ABOUT US
We empower clubs, foundations, and charities to optimize their fundraising potential while giving fans the chance to own historic moments through match-worn shirts. Passionate about football and its fans, we handle the entire process—from shirt collection to live online auctions—creating excitement and ensuring every item is authenticated and quality assured. Memories may fade, but match-worn shirts, and the legacy they carry, last forever.

Explore

Worldwide and high-speed shipping

1-2 business days

No matter where you live, we’ll get your product to you as quickly as possible, usually 1-2 business days.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(1,691)

749 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality company not much more to say…

Quality company not much more to say really

May 15, 2026
MWS logo

Reply from MWS

Hi,

Thank you so much for your kind review! We're delighted to hear that you had such a positive experience with MatchWornShirt.

Your support means a great deal to us, and we look forward to welcoming you back to our future auctions.

Kind regards,
MWS Team

Rated 4 out of 5 stars

Fast delivery

Fast delivery
Item as described
Would appreciate if when the item will be signed by team it will be given more info

June 15, 2026
MWS logo

Reply from MWS

Hi,

Thank you for your review and for your kind words! We're delighted to hear that your item arrived quickly and matched the description.

We also appreciate your feedback regarding team-signed items. We'll be sure to share your suggestion with our team as we continue looking for ways to improve the experience for our customers.

We hope to see you again in one of our upcoming auctions!

Kind regards,
Gabriel
MWS Team

Rated 5 out of 5 stars

Good Auction Experience

My experience was great - the jersey is 100% the one auctioned, the shipping was amazingly fast and packaged well, I had a question which was answered very quick by a person (not a bot).

It was a good experience and definitely a jersey from the game so bid with confidence.

Would note to some of the negative feedback from others -
1) The fees are are disclosed. The auction management fee is fair and transparent @ 15%.
2) The additional tax fees are from your government not the company (i.e. as a Canadian I paid GST). This is standard with pretty much anything bought online from a different country - if you don't pay the tax it's charged at customs clearance.
3) MWS seems to put in 'proxy' pictures until they receive the actual jerseys, I noticed they then uploaded the actual pictures and updated any auctions that had different status than list (i.e. not signed) which seems to be what can reset bids - this is fair the listed item doesn't exist and has thus changed. The alternative would be far worse for buyers.

Overall, sincerely happy to get a piece of world cup history.

June 22, 2026
Unprompted review
MWS logo

Reply from MWS

Hi,

Thank you so much for taking the time to leave such a thoughtful review.

It truly means a lot to us to hear that you had a great experience. We're especially happy to know that you found our process clear and transparent, as that's something we work very hard to achieve.

We're also grateful that you took the time to explain some of the common misconceptions for other collectors. Your understanding and support really mean a lot to our team.

Enjoy your piece of World Cup history, and we hope to see you again in a future auction!

Kind regards,
MWS Support

Rated 3 out of 5 stars

The top that I was bidding on was a…

The top that I was bidding on was a large, the top I got was a small, which knowing the person, there’s no way he would be in a small. I contacted the team, and they looked into, and said it should have been advertised as a small, and has offered me compensation for the mis advertisements. Although 2 weeks on and still waiting for the compensation.

June 10, 2026
MWS logo

Reply from MWS

Hi,

We're very sorry for the delay.

We've already followed this up internally, and we'll get back to you with an update as soon as possible. Please rest assured that the agreed compensation will be applied.

Thank you for your patience and understanding. We'll be in touch as soon as possible.

Kind regards,
MWS Support

Rated 5 out of 5 stars

I got the product quickly after winning…

I got the product quickly after winning it. Thank you.

June 19, 2026
MWS logo

Reply from MWS

Thank you for your review!

We're delighted to hear that your item arrived quickly after your auction win. We appreciate your feedback and hope you enjoy your purchase.

We look forward to welcoming you back to MWS in the future!

Kind regards,
Gabriel
MWS Team

Rated 5 out of 5 stars

Top Quality

June 19, 2026
MWS logo

Reply from MWS

Thank you for your review!

We're delighted to hear that you were happy with the quality of your item. 

Your feedback is greatly appreciated, and we hope to welcome you back to MWS again soon.

Kind regards,
MWS Team

Rated 5 out of 5 stars

Great buy of a worn and signed football…

Great buy of a worn and signed football shirt.

April 20, 2026
MWS logo

Reply from MWS

Hi Robert,

Thank you for the great review! We are happy to hear that you are happy with your match-worn and signed shirt.

We hope you enjoy your new collection!

Best regards,
MWS Team

Rated 1 out of 5 stars

Unacceptable Auction Process and Poor Communication

Since the start of the World Cup auctions, too many items have been changed, withdrawn, relisted or extended after bidders had already placed bids or started following the auctions.

Several shirts were listed as Worn, Signed and later changed to Issued, Signed, or removed completely because MWS would no longer receive them. Some auctions were also extended by one week shortly before their original end, which is unfair to bidders and can directly affect the final price.

There have also been contradictory or unclear updates about some listings, making it very difficult to trust the auction information. Customer support does not always reply, and when they do, the answers are sometimes vague or incomplete.

For high-value match-worn items, the verification process and communication should be much more reliable and transparent before auctions go live. If MWS cannot manage this properly, they should not be running such auctions.

June 15, 2026
MWS logo

Reply from MWS

Hi Ivan,

Thank you for taking the time to share your experience, even though we're sorry it was a negative one.

We've contacted you privately to provide a full explanation, and we hope that the measures we've taken will demonstrate our commitment to improving this process in the near future.

If you have any further questions or concerns, please don't hesitate to contact our Support team. We're always happy to help.

Kind regards,
MWS Support

Rated 4 out of 5 stars

good service, but high total costs

fast delivery
polite customer service
expensive shirt due to high extra costs

June 17, 2026
MWS logo

Reply from MWS

Hello,

Thank you for your review and for sharing your experience.

We're delighted to hear that you were happy with the delivery speed and the support you received from our customer service team.

We also understand your comments regarding the additional costs. Import duties, taxes, and other charges can vary depending on the destination country and local regulations, and unfortunately these costs are outside of our control.

We appreciate your feedback and hope to welcome you back again in the future.

Kind regards,
MWS Support

Rated 5 out of 5 stars

Ball turned up good and was good that…

Ball turned up good and was good that the ball didn't explode during transit. Great communication and would purchase from here again in the future :)

June 9, 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

Winning a jersey (Western Force

Winning a jersey (Western Force, Brandon Paeaga-Amosa). Got the jersey early, and was wrapped and presented really nicely. Nice work :)

June 16, 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

Was fun

Was fun, will be bidding on more.

June 8, 2026
MWS logo

Reply from MWS

Thank you for your review!

We're delighted to hear that you enjoyed the experience. It’s great to know you’ll be bidding on more items in the future.

We appreciate your support and look forward to bringing you more unique memorabilia and exciting auctions.

Kind regards,
MWS Team

Rated 5 out of 5 stars

Perfect Service

Perfect Service, Easy Biding, Super Fast Delivery. Can surely Recommend

June 16, 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, this is the second time I’ve used MWS and wouldn’t hesitate on using them again

June 15, 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

Shirt was well packaged and received in…

Shirt was well packaged and received in excellent condition. Price was good.

June 8, 2026
MWS logo

Reply from MWS

Thank you for your positive review!

We're delighted to hear that your shirt arrived in excellent condition and that you were pleased with both the packaging and the price. At MWS, we take great care to ensure every item is securely packaged and delivered to our customers in the best possible condition.

We truly appreciate your support and hope to serve you again in the future.

Kind regards,
Gabriel
MWS

Rated 1 out of 5 stars

Low quality item

I bought a "match issued" item, but it was of very low quality - it appeared that another number had been applied to the shirt and then removed and so there were a significant yellow / green marks on the back of the shirt (in the shape and size of another number). Doubtful it was an authentic match issued item in this condition - it's a shame, as I've bought from MWS a number of times before and have had no other issues. Didn't receive a reply to my request to escalate the complaint.

June 15, 2026
MWS logo

Reply from MWS

Hi Peter,

Thank you for taking the time to leave the review. We have contacted you to resolve the issue.

Kind regards,
MWS

Rated 5 out of 5 stars

Smooth and easy

Smooth and easy! It was my first time using MWS and I can't complain at all. Smooth bidding, quick processing and shipping.

June 12, 2026
MWS logo

Reply from MWS

Hi Arne,

Thank you for the fantastic review! We are happy to hear that your first experience with MWS was smooth and easy. It is great to know that you enjoyed the seamless bidding process, as well as the quick processing and shipping.

Enjoy your new item! 

Best regards,
MWS Team

Rated 5 out of 5 stars

I have now purchased several match-worn…

I have now purchased several match-worn shirts from this company and have been blown away every time. The quality of the shirts, their presentation, and the provenance provided are all first class.

What has impressed me most, however, is the transparency and openness of the company. In a market where trust is incredibly important, they have always been honest, responsive, and willing to communicate openly throughout the process. Any questions I have had have been answered promptly and professionally, with customer satisfaction clearly being a priority.

Their customer service is outstanding, and their passion for authentic match-worn memorabilia really shines through. I have complete confidence when purchasing from them and wouldn’t hesitate to recommend them to fellow collectors.

A fantastic company to deal with and one that I look forward to buying from again in the future.

June 18, 2026
Unprompted review
MWS logo

Reply from MWS

Hi,

Thank you for your wonderful feedback. We’re delighted to hear that you’ve enjoyed your purchases and that the quality, presentation, and provenance of the shirts have met your expectations.

It’s especially rewarding to hear your kind words about our transparency, communication, and customer service. Building trust with collectors is incredibly important to us, and we’re pleased that this has been reflected in your experience.

Thank you for your continued support and recommendation. We look forward to helping you add more special pieces to your collection in the future.

Kind regards,
MWS Support

Rated 5 out of 5 stars

The shirt arrived very fast

The shirt arrived very fast! Very happy with this purchase!

June 4, 2026
MWS logo

Reply from MWS

Hi,
Thank you for your feedback. We’re delighted to hear your shirt arrived quickly and that you’re very happy with your purchase.
Kind regards,
MWS Support

Rated 2 out of 5 stars

Queensland Reds No18

Queensland Reds No18. Love the shirt, Sadly it arrived in the box damp from washing so i had to rewash it.

June 11, 2026
MWS logo

Reply from MWS

Hi,

Thank you for leaving a review! I have contacted you via email to resolve the matter.

Kind regards,
MWS Support

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